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Shiner Roofing, Siding & Windows

Sterling, VA, Loudoun

(124)
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About

Shiner Roofing, Siding and Windows has a three-decade track record of providing Northern Virginia, Maryland, and Washington, D.C., residents with professional, superior workmanship and the most courteous customer service around. Founded by lifelong area residents in 1981, Shiner has completed more than 16,000 projects over the years and remains a locally owned and operated residential and commercial contractor with a deep commitment to the Metro D.

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Reviews (124)

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5/5

124 customer reviews

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13 November 2021

This company has been a horrible mistake. Their contractors have already been to my house twice to "fix" our leaking roof, and apparently, will now have to come out a third time. I stand here writing this next to a bucket in place to catch the rain water pouring into my kitchen. Shiner Roofing insisted they fixed the issue previously, (on two different occasions) and refused to address the valley where three other companies advised the problem was. We were told Shiner was supposed to address the valley, but contractors on site alleged that wasn't an issue. Low and behold, it most certainly is. My husband climbed up into the attic and videoed the water coming in. We now have damage to our ceiling, wood flooring, down a wall damaging drywall, and pod lighting because of this inept company. And they refuse to cover and/or fix the interior damage our house as sustained due to their shoddy workmanship. We are in the process of tarping the roof AGAIN ourselves since we've gotten quite good at it. Plus, Shiner's 24/7 emergency call back service isn't calling back. Helpful. DO NOT HIRE SHINER ROOFING!!! If I could rate them zero stars, I would. More...

23 December 2019

Rated highly for: Responsiveness, PunctualityShiner Roof was very responsive whenever I called for questions, billing and scheduling. They did a thorough job inspecting my roof and explaining the cause for the leaking. Very professional from beginning to end. More...

Reviewed on Google Maps

16 December 2019

They are responsive and professional in every way. Joe Francis goes out of his way to review your issues, discuss them in detail and even provides photos to illustrate what repairs are needed. Workers show up when scheduled, get the job done and then clean up thoroughly when they leave. Quality of the work done is excellent. The roof repair guys even did a couple of extra things at no extra charge. More...

Reviewed on Google Maps

9 December 2019

Julie was very professional and knowledgible when doing the initial inspection and preparing the estimate. Office customer service team communicate very effectively, The work was done by a professional group of workers. ..……...no damage to landscaping, gutter guards were put back and cleanup was fantastic! The price was spot on and the quality of materials was first rate! More...

Reviewed on Google Maps

1 December 2019

Replaced small flat roof portion of my roof (complex somewhat). Very professional A-Z. Work team on time and extremely courteous. Office staff very helpful and professional. Quality of work looks excellent but,to be determined by time ( missing star). More...

Reviewed on Yelp

14 November 2019

Had them come out to inspect roof. They said it probably had another 5 years left, but I decided to replace anyway. They did a great job and place tarps covering the house to prevent damage. I'd definitely use them again.

Reviewed on Google Maps

31 October 2019

Very professional - quick response with inspection, analysis of problem, recommended solution, financing options and successful work completion. Contacted me on scheduled day, showed up on time, completed work and cleaned up site exactly as contracted. More...

Reviewed on Google Maps

28 September 2019

I recently had the roof on my townhome replaced and gutter covers installed. The workmen, salespeople and office staff were pleasant, efficient and did a wonderful job. The workmen arrived promptly when they said they would be there. The onsite manager came by during the process to ensure that things were going according to plan and to answer any remaining questions that I had about the installation. The quality of the work done was top notch in my opinion. In addition, the crew did an excellent job cleaning up everything afterwards and to ensure that no debris or nails were left behind. The inspector came the next day and got on the roof to assess the work done. I was very pleased and would highly recommend Shiner Roofing. More...

Reviewed on Google Maps

19 September 2019

Mark Francis has been so incredibly helpful to us in determining where a leak was coming from our attic.  As many times as I said it was the gutters, the soffits etc. Mark just worked with me.  Long story short it was not Shiners problem at all it was my HVAC installers who left a pipe to no where and the condensation just dripped into the eves.  Mark has been so helpful and patient with me.  Our roof is only about 6-7 years old and we like it very much.  We switched from cedar planks and have had no issues. More...

Reviewed on Yelp

12 September 2019

I called Shiner roofing because they were so highly recommended by my Great Falls, McLean area neighbors on next door.  They came out promptly and when I called to forward with the repair project they ordered my materials and shortly thereafter came to do the repairs.  The shingles match perfectly, there was absolutely no mess, and they worked quickly and professionally.  I recommend them if you need a roof or roof repairs. More...

Reviewed on Yelp

5 September 2019

All I can do is state facts. Working with Shiner was great. Real pros and great support staff. The on site workers were excellent who have been with the company for years. New roof and sky light windows. Very pleased with the workmanship, cleanup and price. Highly recommend Shinet Roofing. More...

Reviewed on Yelp

16 August 2019

We've used Shiner Roofing on two separate occasions when we had roofing work that needed to be done, and both experiences were very good. They arrived when they said they would, were very professional, and did excellent work. I would certainly use them again. More...

Reviewed on Yelp

28 July 2019

I recently needed roof repairs after a falling tree damaged my roof. I called Shiner Roofing, and they responded immediately to my very first call. Ryan Turner came by to estimate the damage and work to be done, and was a pro, in every respect. Very knowledgeable, and even did some quick minor repairs while he was examining my roof. At every step in the process, from my initial call, to final repair, their communication was excellent. Now, after several torrential rains, no leaks! My experience could not have been better. 5 stars! More...

Reviewed on Facebook

23 July 2019

We had shiner install a new sliding glass door. They took out the terrible old wooden one that barely moved and replaced it with the brand new one. They were timely, cleaned up after themselves, and had a very good service. It is also good to deal with a company that doesnt require 100% payment up front and then after they have your money they perform sketchy work. Not the case with shiner at all. Great company to do business with. When it is time to replace the roof, they will be our first call. More...

Reviewed on Google Maps

16 July 2019

Shiner put a new roof on our home 20 years ago and it's still in good shape. Unfortunately, the last storm slightly damaged a portion of the roof. Shiner was quick to come and check it out, the work was done within the time alloted, and everything is great again! The price was fair and all of the people were very helpful. More...

Reviewed on Google Maps

16 July 2019

Shiner is my top-line contractor. Prices are on the high end, but, I have confidence in work that they have performed. Very professional.

Reviewed on Google Maps

16 July 2019

Good quality, competitive prices and great customer service

Reviewed on Facebook

1 July 2019

If there is one thing I would do differently when buying another house is to buy one without dormers. Our house has five. A previous roofing company incorrectly installed the flashing around the dormers incorrectly, which began leaking after seven years . That company could not find the leak and I called Shiner based on the recommendation of a family member. Shiner replaced the flashing and redid the shingles around the dormers. With all the rain and wind we had lately, the siding on the dormers came loose. As Shiner is my go to roofer, I called them and they completed the repairs to my satisfaction. The staff was courteous and since it was a small job, timing wasn't critical (no leaks). The crew was courteous and cleaned up the job site well. More...

Reviewed on Yelp

30 June 2019

The men came to my house when promised, did their work cleanly and professionally. That is all I could ask for. I would recommend Shiner Roofing to anybody. Last time I had roof work done by Shiner, this time they did my gutters. Once again, they gave plenty of lead time, came when scheduled, did the work exactly as discussed and left the space clean and tidy. The price was also less than what I expected. More...

Reviewed on Google Maps

30 June 2019

Professional and prompt!

Reviewed on Google Maps

30 June 2019

Their staff was top notch in all respects, the work was done on time and we have had no problems and to top it all off they saved us a ton of money because they were honest and fixed the roof rather than replacing it as we had been told by others we needed to do. GREAT company!

Reviewed on Google Maps

30 June 2019

Very organized process from the estimate to the job completion. Very professional firm.

Reviewed on Google Maps

30 June 2019

From estimation through paperwork through installation, everyone was courteous and efficient. Estimate was accurate, firm was willing to do a small job (garage) and replace damaged boards, the work and clean-up were excellent. I will call them when the house needs a new roof. More...

Reviewed on Google Maps

30 June 2019

Great reliable company! Only things that could be improved are: A tad bit higher on the cost side. Doesn't do attic insulation anymore even though advertised on their website.

Reviewed on Google Maps

28 June 2019

Shiner Roofing repaired our roof in 2017 after a storm as well as replaced the siding on our garage in 2019.  We found their administrative, sales, and roofing teams to be friendly and professional.  The quality of their work is a 5; unfortunately with the siding there were a few drops in communication with both the siding material and scheduling.  However, all teams worked hard to correct the issue and the onsite team went above and beyond ensuring we received the best service.  We wouldn't hesitate to hire Shiner again. More...

Reviewed on Yelp

30 May 2019

It was a very organized process from the estimate to the job completion. Would have given five stars but was on the wait list for several months. Very professional firm. Kept me very well informed through the process. More...

Reviewed on Google Maps

30 May 2019

Shiner Roofing did some minor roof work for me last time. They did a great job as I stated in my previous review.

This time I had them replace my gutters. Once again, completely professional, prompt, clean and efficient. They arrived exactly as scheduled, gave lead notice, were quiet and professional. The price was also less than expected. More...

Reviewed on Houzz

30 May 2019

Excellent work, excellent customer service. Reliable and punctual.

Reviewed on Google Maps

18 May 2019

We have used Shiner Roofing for 25+ years on both of our Alexandria homes to include replacing roofs, windows, gutters and decks. They have proven to be everything a service company should be... professional, efficient, reasonable and most importantly - trustworthy ... a company that respects its customers and places their interests first.   Every employee has proven to be exceptionally professional, responsive, polite and knowledgeable.   Whenever we've had an issue they've showed up on time, were quick to diagnosis the problem, explain the fix in layman's term and provide a fair estimate. Only once over all the years was a project not completed as anticipated, and when brought to the attention of the owner (Kevin) it was immediately rectified ... reaffirming our long-standing trust in them as being a company that operates with integrityIt is obvious that the Kevin has instilled an easily recognizable "esprit de corps" within his employees since they approach their work not so much as a job...  but more as a profession... a refreshing change from the norm which makes a huge difference in the end result/product. I only wish we could find more companies/contractors with the same work ethic and sense of service to their clients. More...

Reviewed on Yelp

30 April 2019

Very thorough assessment of problem. Fixed everything the way they said. Would recommend. Andrew was great!

Reviewed on Google Maps

30 April 2019

Initially we had Shiner replace our siding, windows and trim in 2007. They did a great job. When recent high winds removed a couple pieces of siding near the peak of our roof, we called Shiner for the repair. Fortunately we had spare siding left from the initial installation. Shiner repaired the siding within 2 weeks of our call. When the job was done, they called us to ensure we were happy with the work. We appreciated the follow-up and the quality of the repair. More...

Reviewed on Google Maps

30 April 2019

Second time I have replaced my roof with Shiner and the second experience was as good as the first. Very professional, kept me up to date, worked with me on scheduling. Would highly recommend!

Reviewed on Google Maps

30 April 2019

Excellent job done ahead of schedule (thanks to clear weather) and complete clean-up by a professional and friendly crew. As promised, not a single nail left on the ground.

Reviewed on Google Maps

30 April 2019

We are very happy with Shiner. They have provided us with quality work at a very reasonable price, but most importantly they have taken care of our leaking roof!

Reviewed on Google Maps

30 April 2019

Wonderful work, no leaks, in love with our maintenance free gutters.Dan

Reviewed on Google Maps

3 April 2019

Initially we had Shiner replace our siding, windows and trim in 2007. They did a great job. When recent high winds removed a couple pieces of siding near the peak of our roof, we called Shiner for the repair. The minimum charge for siding repair was $500 which seems to be the area standard based on ... More...

Reviewed on Houzz

30 March 2019

I'm not sure what to think. We called Shiner to take a look at our roof as there was a leak in the first floor below a bathroom. We have already ruled out a plumbing leak. The leak is small and only happened twice in over a year. My wife was home when Shiner came and told them the situation and she made a suggestion that it might be the entrance roof (close to the stain on the ceiling) or the bathroom vent pipe as the stain was under a bathroom. It turned out that Shiner sent a salesperson, not a technician to our home. The salesperson told my wife that the entrance roof may need to be replaced, then checked the entrance roof, but not the vent pipe. My wife was told that she would receive an email, but we never received one. Shiner had come on Thursday. On Saturday, someone left an estimate at our door for $1,900 to replace the entrance roof.We are not sure if this will resolve the problem because the rest of the roof was not checked by a technician, especially the area where the vent pipe is which we suggested.We do not want to pay $1900 to replace the entrance roof if this is not the problem. We would have liked to have a technician come and assure us that it is the problem, and also check the entire roof to rule out other things like the vent pipe.Anyway, we have heard good things about this company, but we didn't expect to have a salesperson come to diagnose the problem. Our roof is old, but has not caused any problems (except this) so far. We know we may need to replace our roof within a year or two. If we had stronger confidence that our problem was being thoroughly addressed, we would certainly put Shiner at the top of our list when the time came to replace the roof. This experience could have been better.Revised: I feel better about things after the manager called me and clarified things. He also came and re-inspected the roof, explained options and gave assurance that our problem was diagnosed correctly, and explained why. After receiving more explanations, I believe this is a good company because they are open to communication with customers. We are trying to decide what we are going to do given some new options. It is easier to put trust in a company when they are open to discussion, giving the customer options and communicating. If this communication continues through our decision process, we will certainly feel good about giving Shiners our business. More...

Reviewed on Google Maps

30 March 2019

Shiner did a great job on our roof! All of our contacts with the company representatives were courteous and helpful. They worked with us on an appropriate delivery time and the crew working on our house did a great job! There was a long wait to actually get on the schedule, but other than that it was a great experience. More...

Reviewed on Google Maps

30 March 2019

I had an outstanding experience with Shiner. From the onset, the representative was professional in his knowledge about the details of roofing and honest in his recommendations. After agreeing to a contract and having an installation timeline determined, they worked with me to determine the best time for installation to accommodate my schedule. The installation was smooth, no cleanup issues and I appreciated the level of customer service throughout the process. Would highly recommend. More...

Reviewed on Google Maps

30 March 2019

Everyone we dealt with from Shiner Roofing was courteous and professional and the finished roof looks terrific. We were kept in the loop regarding the installation date and any questions we had were answered immediately and fully. We would definitely recommend this company. More...

Reviewed on Google Maps

30 March 2019

Shiner's crew were on time, neat, discovered exactly where my roof leak was and fixed it. I am very happy with their work.

Reviewed on Google Maps

24 March 2019

The quality of work was a 5, no doubt.  Amazing craftsmanship.   The reason I didn't give them a 5 was we had a few hiccups.  However, Kevin Shiner Personally contacted me to take care of the issues and ensure that I was satisfied with the work.  Things go wrong sometimes, and it is how you respond to them that makes a difference and he responded as a true professional.  I am not sure, but I think that some of the installers may be contractors based on my interaction with Shiner and the installers.  If that is true, then Shiner provides a level of security and confidence that when something goes wrong, he will own the problem.  We almost went with a private contractor and the thought of dealing one on one with a contractor for the issues we had would have been a nightmare.  I wish I could have given him a 5.... so maybe my review is like a 4.5. More...

Reviewed on Yelp

22 March 2019

Recently had our 25-year old rood replaced by Shiner Roofing. Company representatives were all very kind and courteous. Workers cleaned up very well after installation. Noticed that flashing seemed to be bubbled so contacted Shiner Field Manager came out to inspect and had flashing redone but with same result. Worker explained that bubbling was due to mortar lines but would not affect the integrity of the flashing. Still very new installation so hopefully no issues will arise but we are happy with our decision to hire Shiner Roofing. More...

Reviewed on Yelp

28 February 2019

Great job very prompt! I was notified as soon as they could schedule the repair. Totally recommend very professional

Reviewed on Google Maps

30 January 2019

Very pleased with the entire process from start to finish. The did a great job and communication was excellent. Any concerns (minor) were dealt with promptly. I would not hesitate to use Shiner Roofing again and would highly recommend them to others. More...

Reviewed on Google Maps

30 January 2019

Job was completed faster than expected and right on estimated cost. Awesome!!

Reviewed on Google Maps

30 December 2018

Great customer service. They were really good slabo explaining all the different options any patient with my questions. Very professional. Would definitely recommend

Reviewed on Google Maps

30 December 2018

We had a terrific experience with Shiner roofing. Ryan did a great job assessing our issues and gave us a fair and competitive price to do the work. The work was completed on-time with no surprises and our roof looks great. I will definitely use Shiner Roofing again and will recommend the company to friends. You can trust these guys, More...

Reviewed on Google Maps

29 December 2018

I had many questions and Shiner Roofing, Joe, especially, was very patient and knowledgeable and answered all questions, offering suggestions and support. We had a big job with both siding the whole house and replacing the roof and we are quite satisfied with the quality workmanship and professionalism. They worked very well with the insurance company as well as with us. It looks beautiful. Thank you. I highly recommend Shiner Roofing. More...

Reviewed on Facebook

29 December 2018

Cody was wonderful, he was on time for the estimate and even went into our attic to check for water damage. No upsell, just told us what we needed.

Reviewed on Facebook

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