We fabricate bespoke stainless steel balustrade and handrail systems for commercial and domestic installation. Installation itself can also be supplied in certain areas. We can advise on the best system for your needs and all of our products are fabricated from the highest quality British steel to ensure your balustrade or handrail meets all the necessary standards whilst bringing affordable luxury to your home.
Whilst I was happy with the quality of the rails delivered back in January 2019 I have been bitterly disappointed by the fact that Rails Direct do not respond to emails; voicemails and Facebook messages with regards to the glass to fit on to the rails.
We paid for the rails and glass back in full in December 2018 and the initial delivery of the rails was delayed due to “quality control”. Glass was apparently ordered months ago and only today do we find out that there’s a change in supplier and it will be “another 21 days”.
Our garden has 3 levels and each level is 8-10 foot off the ground. With 3 small children this is an accident waiting to happen. More...
.wow worst company ever dealt with .Starting with short delivery of metal works delaying installation to not receiving the glass over two months ago and paid for beforehand . Poor if non existence communication from Chris who is unable to answer emails Promise to deliver but never materialise.,then unable to provide any details of delivery firm or document number .
when I was able to search out previous delivery company they confirmed no orders waiting ,very strange . So if you want to waste your money ,wait for parts never to arrive and have a half completed job on your proprty for months this is the firm to deal with . More...
I just love the products!!! incredible job and posts. Keep up the good job ;)
We cannot recommend Chris, Abi and the team at Rails Direct highly enough. Excellent, friendly and professional service from start to finish. Rails Direct supplied and installed our custom made glass ballastrade. They also fulfilled a last minute order for a custom made handrail. Excellent job, excellent product, excellent service. Thank you More...
Keep up the good work!!!!!
Very helpfull answering all my questions
Fast delivery, would use again
Ordered through instagram last Thursday and it was here on Friday, MADE TO ORDER!!! Such a good service
Thanks for my order, would recommend
Great service, made to measure rail and quick delivery
Great finish on the mirror polish handrail, would definitely recommend.
Great service, lost the bag with the fittings in and they sent me another free of charge! Really friendly people
Genuine bespoke service, with no request seeming too much. I did dream it and they did make it, great job
Expected an average quality product because the price was so cheap, but actually it is perfect. Thanks to the team and the lovely guy that helped me on the phone.
Great quality product and the team were really good in helping me choose what size and end caps would be best for me
Have had a couple of grab rails now for my clients and will definitely be ordering more in the future, really helpful when you call up and they are quick to send stuff out too
Ordered the anti slip grab rail, real good finish on it and easy to fix to the wall with all the screws in the box too
Fantastic friendly company, very professional always kept us updated on progress. Really impressed with our glass balustrade, and have happily recommended to people down “south”!
Abbie was very polite and helpful... assisted me in my small project... would recommend this company to anybody....�����
Top notch service when supplying my balustrade for my decking. I am really happy with the quality of the items recieved. Would reccomend