Pure Stoves & Fireplaces Ltd
Hitchin, Hertfordshire
(6)
Hitchin, Hertfordshire
(6)
Established in 2012, Pure Stoves & Fireplaces have rapidly built a reputation for excellent customer service. We supply wood burning stoves, gas fires, flues, surrounds and beams, hearths and all products associated with installations in the fireplace and chimney systems.
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6 customer reviews
Carolyn Bass
Brilliant experience from start to finish. Everyone very friendly, helpful and knowledgeable. Professional installation at around £1000 less than our local fireplace centre. Would not hesitate to recommend.
Reviewed on Google Maps
Sandra Thurgood
Very pleased with the service and fitting. We had an old brick fireplace and they found us a stove which would fit so that no brickwork was disturbed . They even come back and did a minor repair no problem. Very good communication and good fitting service, very clean and was seamless. Would recommend this company as they didn't just give you a price but gave you options to choose, not money grabbing like some I have come across ! More...
Reviewed on Google Maps
Robin Campbell
Very helpful people. Just unfortunate that the item they had in stock was to big for our hearth.
Reviewed on Google Maps
Mourad El Mehdaoui
Excellent professional and very competitively priced. I researched and visited a lot of other stove shops and fitters last year before I decided to buy from Pure Stoves. If you are still at the early stages, I suggest using them. What makes them stand out is their installation team, who are super professional and offer the best value you can get on the market. I have had my stove for nearly a year now, a brilliant addition to the house. More...
Reviewed on Google Maps
Daphne Cooper
What service! Extremely helpful in finding exactly the right heating for the area in our home. A really good selection was offered to us & then a swift survey & fitting of the fire to fit in with our time scales. Well done Pure! So glad that we found you! More...
Reviewed on Google Maps
Mike Delaney
Just had the Stovex Brunel 2CB supplied and installed by Pure Stoves. Very helpful throughout and very happy with the price, service and quality of installation. Hightly recommended!
Reviewed on Google Maps
What do you love most about your job?
Both Angela and Lucie love working in the showroom, every client has different needs and we enjoy discussing them with the clients and going out of our way to help the client achieve the look they want. We have access to many different fire options for solid fuel as well as gas and electric. We have a great working relationship with the installation team, Jason and Nick for Hetas installations and Colin for Gas installation, so between us all we make the whole process smooth.
What inspired you to start your own business?
Pure Stoves & Fireplaces was formed in May 2012. I believe you will be interested in some of the reasons behind why the company was formed – you see there is a personal issue close to my heart – safety, and the public's perception of ‘a safe installation’.
A few years ago I decided to install a wood burner into my own home – I was informed that this could be done by one of two ways - 1) via a HETAS registered installer, 2) via a builder/competent person, and then signed off by a building control officer with the local council. I happened to know a ‘builder’ that carried out such installations regularly and so I asked him to install. Upon completion the building control officer inspected and issued a certificate. We happily used our 8kw appliance and loved the warm evenings in front of the fire.
A year later I happened upon a HETAS installer, and asked him to look at a chimney on a different side of my house with a view to carrying out another installation. Upon arrival at my house the HETAS installer noticed apparent issues with the previous installation, on further inspection inside it was discovered that regulations had not been followed and that the whole installation was a complete mess, the appliance was condemned due to possible danger to myself and all of my family – I was shocked and horrified to find that the way the work had been carried out was so poor that it could have caught fire at any time. My case has been investigated with the building control office, and there has been some admittance that the officer did not check over the installation fully, which has left me feeling upset, as I was assured by the council prior to starting the work, that all work is checked before signing off! This then instigated a number of conversations with the HETAS installer, who commented that there seemed to be a problem with many of the installations that are carried out and that most retailers do not seem to highlight potential issues or regulations that should be abided by. Pure Stoves & Fireplaces opened its doors in May 2012. We believe it should be law that HETAS installers are the only body that can install. Unfortunately, at present it is not and so we, as a retailer, feel we play a vital part in helping any member who comes into our showroom, to try to limit the amount of poor installations carried out in your homes.
Our aim is to guide and advise customers on regulations as set out in ‘approved document J’. We want to be able to offer the knowledge we have to enable our customers to make educated decisions about their installation, and not go into buying any appliance without full knowledge of the pitfalls that can occur.
Angela Cooper
Why should our clients choose you?
We pride ourselves on our service, from understanding our clients needs to the purchase of the products and then assisting with the booking the installations. We take the worry away from the client and ensure installations are dealt with within regulations.
