North East IT SupportCertificate of Excellence 2019 Elite Pro (6 Reviews)
Computer repairs, laptop repairs, iMac repairs, Macbook repairs, printer repairs and we also manage mobile phones and tablets. We respond quickly to your queries, we won't charge you a call-out fee and we provide a no-fix no-fee service. We are friendly with our customers and treat our old customers the same as our new ones, we won't ignore you like some bigger companies and we'll explain to you in clear to understand comprehensible English what we're doing, what problems there are with your computer and provide useful information. We take pride in the work we do and deliver a high quality service not just taking the easiest option to fix the problem sacrificing convenience and continuity for the customer but instead delivering a quality service that achieves the desired outcome for the customer leaving the customer satisfied.
We deliver support for Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 operating systems, we also deliver support for Mac OS X, Linux and we are qualified to work with Windows Server. We are competently certified with CompTIA & Microsoft certifications and have experience working with Windows for over 3 years. We offer pay as you go services for quick repair fixes or system configuration and management. Or we offer contract services for longer term work such as managing devices, on your business network or managing windows server.
North East IT Support Reviews
North East IT Support
North East IT Support Q&A
What do you love most about your job?
I love providing 1st class customer service to customers seeing my customers satisfied and delivering a thorough and meticulous service on the computers being managed. Fixing a range of problems that prove to be a challenge and resolving those challenges is success to me. Providing after support to customers and resolving further problems after the initial work performed. Making friendships with customers and creating a good profile about myself. Learning new problems with computers and how to resolve them, acquiring new knowledge.
What inspired you to start your own business?
High pride in the profile of my own business and making positive relationships with customers. I get to fix a very wide range of problems and solve queries for customers that I would not while working as a technical support helpline operative. Going over to the customer site and working first hand with the equipment I can intuitively repair problems and perform tasks easier than directing the customer how to resolve their own problems over the telephone.
Why should our clients choose you?
I am patient with my customers and am happy to provide advice and information to customers freely as IT is my passion and I like to maintain friendly relationships with old and new customers. I deliver a thorough service to computers and I take time to deliver an approach that causes the least loss of data to the computer. I am highly organised, I'm locally based and I'll go out of my way to deliver a convenient service for the customer. I don't charge call out fees, I don't charge a fee if I haven't resolved the problem. I'll reduce my prices depending on the price of the hardware I'm dealing with and the customer's financial status. I'm conscientious and a great communicator. I'm certified and have learned a high range of technical skills through my own time with research and experimentation.
North East IT Support Services
Computer & laptop repairs
Have you got a problem logging into Windows; have you forgot your password, does the screen reset when you try to log in with the correct password? Have you got user profile corruption, is your computer crashing: either freezing or going into blue screen? Do you get error messages when trying to load programs or Windows tools, do you get error messages when trying to open files? Do you get warnings about your Hard Drive? Do you have any issues with your operating system; is your operating system running slower than before, has the system become corrupted due to an unknown reason? Has your laptop screen broken, has your laptop keyboard or the casing of the laptop got broken? Are you experiencing hardware issues with your computer or laptop? We will fix all these problems for you.
Windows Server Support
We'll manage permissions on all of your computers to delegate certain users priorities to specific files, we'll manage white-listing and blacklisting of certain websites, programs and file types. We'll manage your network security for device connections, unsolicited connection requests. We'll enable network storage options for you and build in redundancy and performance into the backup. We can administer operating systems to prevent users from deleting specific files or from doing anything unwanted. We can build web servers for you and manage other services for you.
Do you need more computers putting on the network, do you need security configured to make computers less visible to potential threats? Do you want your data to be safe from leakage and theft? Do you want us to investigate the performance of your network and provide means to speed up the performance of your file transfer and data sharing? Do you need us to update your hardware's firmware for better security and additional connection features? Do you want us to segment your network into different groups for different departments? Do you want us to be your immediate backup for network outage, support available to fix problems when they occur? Do you want to extend the range of your network or make sure that wireless signals are not overextending specific boundaries? Do you want us to convert your wired infrastructure to a wireless one, or provide use of both technologies in your business? Do you want some advice about what kind of infrastructure you'll need to serve your business purposes?
Data Backup, Data Recovery & Secure Data Deletion Services
We can implement a wide range of backup solutions either network file sharing with failover and redundancy built in or redundant storage on individual computers. We can make it for you so your desktops have a very high reliability with low risk of losing data to hard drive failure and we can make your hard drives perform faster by enabling specific technologies. We can provide clustering of data on the network so if one data hard drive source fails there is another one containing exactly the same information ready to take its place. We deliver data recovery from data that's been deleted from recycle bin, or for hard drives that have been formatted or partitions deleted We can securely erase hard drives to department of defence standards so that data can never be read from the hard drive if you are wanting to remove highly sensitive data.
PC Repair Technician
PC Repair Newcastle
From April 2016 to September 2017.
Fixing computers and laptops
PC Repair Technician
From April 2010 to April 2016.
Fixing computers and laptops
Microsoft Certified Systems Administrator Windows Server
Find companies like this!
Whatever your requirement, Bark will help you find local companies like
North East IT Support.
Just post your project to Bark and we'll find the most suitable companies for you.