Chislehurst, Greater London
56 customer reviews
Gemma Angier
We couldn’t recommend New Mortgage Solutions highly enough. The whole team are very professional and knowledgable and always so helpful and friendly, guiding us at every step. Thank you so much Francis, Hannah & Alice. More...
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Damian Howard
Excellent service. Highly professional and skilled staff who are also very friendly. In those anxious moments during which critical decisions need to be made a level headed perspective was provided that offered reassurance and calm. Very highly recommended for mortgage and other services. Thank you team New Mortgage Solutions! More...
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Jay Furlong
Absolutely fantastic service, friendly staff who made the whole process a pleasure. New Mortgage Solutions Ltd were recommended to us by a friend, and I will certainly be recomending them to anyone in the future!!
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Serife Emirzadeoglulari
We will never go anywhere else now when it comes to Mortgage advise & we have already recommended to all Family / Friends. Thank you to all the team @ new mortgage solutions More...
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Gideon Turner
Francis, Hannah and Alice at New Mortgage Solutions went above and beyond, in everything they did for us. We can’t thank them enough. Their advice, attention to detail, support, communication and care are really first class. They are also lovely people. We feel very lucky to have discovered their service and plan to use them for years to come. We would recommend New Mortgage Solutions to anyone looking to get a mortgage for the first time or who are looking to remortgage. More...
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Matt James
I remortgaged my property with the help of New Mortgage Solutions. Francis, Alice & Hannah were very helpful, giving me clear, concise advice. A special mention for Alice who was very patient with me as I do not understand the process. Very helpful. More...
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Phoebe Halloway
A great experience, i feel i've got the best deal. I would, and have, recommended to friends and family!
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Andrew Gerrity
I've been using New Mortgage Solutions for years - first for my initial mortgage application and then for each subsequent remortgage. Francis always strives to get us the best deal and has been very helpful in terms of advice on what type of mortgage would best suit, answering questions about the market and on one occasion even walking me through an online application. The office staff take the headache out of dealing with lenders and solicitors making sure milestones are hit and chasing up parties when need be. I always recommend my friends to speak to Francis first when thinking about a mortgage. I cant rate him highly enough More...
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Lisa Yeates
A huge thank you to New Mortgage Solutions . Everything from start to finish was made easy and we were regularly updated with the progress of our application. Can't thank everyone involved enough and have already recommended your services to a friend and will definitely continue to spread the word. More...
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Liam Burns
Really professional company, who will go the extra mile to make sure everything is handled. Very friendly to speak to and always on the ball. Will definitely be recommending them and using them again. More...
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Sarah Burns
Francis has been my financial advisor since 2004 and I've recommended him to lots of friends and family which says it all! He de-mystifies the whole mortgage application process and he is happy to take the time to explain it. With his tenacious approach I was able to buy a coupe of buy-to-lets. Francis is a problem solver and strives for the best outcomes for his clients. His approach is very professional and him and his team keep you regularly updated on progress and deliver great customer service to ensure your house purchase is as stress free as possible. I will continue to use New Mortgage Solutions for many years to come. More...
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MatthiasS-1
Great Customer Service, very friendly and professional team. Very efficient and excellent advice in regards to property and mortgages.
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HazemF
I have been coming back to Francis at New Mortgage solutions since he did my first mortgage in 2005. He always did an excellent job for my residential and BTL. Initially, and as non uk doctors They were times when we had challenging situations with short term visas and high debt. Francis always delivered. Also he always had the best advice for us. We have moved from Chislehurst to Birmingham and wales 12 years ago and we kept going back To him. I have recommended him to my cousins, brother and friends and lots of them still use him many years on. He must have done over dozen mortgage applications over the years. I recommend particularly if you have the slightest concern about your application, and who doesn’t. More...
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Chris Booth
Absolutely fantastic service. Everyone in the team is so helpful! I have been using their services for over 8 years now and recommend them to all my family and friends (who are also now using their services). I really don't know what I'd do without Francis and his team. More...
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Joanne Dyson
Fantastic service, always in touch, I'm always updated and it's such friendly service. I couldn't recommend New Mortgage Solutions more, they are the best around!
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AnyaW-5
Great service from New Mortgage Solutions and Francis! I’ve worked with Francis over the years - always super helpful, pragmatic, offers the right solution for the client. Altogether, highly recommended.
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GraceK-40
We first met with Mortgage Solutions in January 2019 when we found our first home. As first time buyers we didn’t have any experience in buying a home so it was lovely on our meeting with Francis to receive so much information. From that point to completing on our home we received regular communication and the team were able to help with any queries we had. Would highly recommend mortgage solutions and would like to give a special mention to Hannah who was always so helpful. More...
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Henrietta Williams
I highly recommend Francis and his team. Over the last 5 years They have successfully arranged 2 relatively complicated mortgages for my family. Not only are they super efficient at finding a competitive rate but the team are happy to speak on the phone at any stage. Next time I remortgage I’ll definitely be giving them a call. More...
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Jean-rodrigue Mounet
We received a very good and tailored service! If I could, I would have give them 7 stars on 5!!!The team is kind nice and they always take time to make you understand how the process is going! Working with New Mortgage Solutions was a stress free and very good experience, as they are reactive and always available for their clientsI will definitely recommend them!Many Thanks to Francis Hannah And Alice!! More...
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julia sandiford
I cannot thank Francis for all the help and advice he has given me with mortgages for nearly 10 years. I was at an utter loss as to how to buy my first flat and he was the only person who made it seem possible. I am shortly to arrange my 4th mortgage with him and wouldn't dream of doing it any other way.Francis is incredibly efficient, quick to respond and generous with time. He is also kind and patient when it comes to explaining processes that inintially seem challenging to me. Buying a property can obviously be a huge stress and the biggest investment many people will ever make. With Francis and his team you will be in very safe hands. More...
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Marisa Montaldi
Bought my first home with their wonderful help. Incredible personal service that is friendly, transparent and thorough, not to mention that they saved me several magnitudes more than they cost me money-wise, let alone time/energy wise! I also love that I am treated as an appreciated existing client well after the buying process — as such, I've since returned to them for trustworthy advice and reliable insurance products too. More...
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Ben Davis
I have always used Francis when it comes to finding the best deal in relation to our mortgage. During our appointment he was able to explain all options open to us in terms that were easy to understand without use of any jargon ( unlike High St Banks ). After our appointment we dealt with Alice who was extremely efficient and gave constant updates that would have eased any concerns, should we had any. I cannot speak highly enough of Francis and his team and would recommend that anyone looking for a mortgage or advice contact New Mortgage Solutions More...
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Tom Dee
Great advice! They are always very responsive, friendly, professional and switched on to developments in the market.
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AdamS-698
So happy and impressed with the service we received from Francis and his team. They went beyond my expectations to help us every step of the way with our house purchase and they did everything they possibly could to alleviate any stresses or worries we encountered along the way. Professional, friendly and dedicated to what they do, I cannot recommend them highly enough. They offer a level of customer service which you rarely encounter nowadays. 6 stars! More...
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ColinT-153
Francis , Hannah & Alice , were very helpful in brokering our mortgage with Kent Reliance , nothing was to much trouble every time I rang them , they are a very professional team , and I will placing more of my renewals with them . I will definitely be recommending them to my friends. Many thanks to them again.Colin & Linda Tucker More...
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John Downer
We knew nothing about the process before we spoke with Francis. He was able to spend time with us explaining everything we needed to know. He answered all of our questions quickly and his team have been excellent with us taking care of the detail while we balance the demands of buying a house with our busy work lives. We now have a great rate and a new home and look forward to working with New Mortgage Solutions again in the future. More...
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JoeL-139
I have been used New Mortgage solution in the past 7 years. Great to see their team is getting bigger and stronger. Francis and his team help me sort out all my mortgage problems in the past year. Specially quick response, reasonable rate . Me and my family was so happy. Thanks Francis and Alice! More...
Reviewed on Yell
KatieP-186
Francis and new mortgage solutions is amazing. I had spoken to 4 other mortgage advisors who didn’t give me the information that Francis gave me. Very quick at returning calls and emails. I will definately be doing further transactions with him. Thanks again Francis More...
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JosieG-16
Francis and his team were absolutely incredible! They made the whole process for two clueless first time buyers so much simpler. Francis' expertise was invaluable and the whole team were great at communicating with us throughout. We never had to chase them which I have learned is very unusual when buying a house! More...
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GeorgeS-312
I would definitely recommend New Mortgage Solutions to friends and family. Great help throughout the whole purchase of first property from very knowledgeable staff. The made the whole process very straight forward and stress-free.Thanks guys! More...
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KatyM-46
Can't fault the service we received from new mortgage solutions when purchasing our first flat. We were absolutely clueless about Help to Buy and the whole mortgage process in general, but they really made us feel at ease and were always there to answer any questions we had. We would highly recommend Francis and the girls to friends and family. Very friendly, professional and efficient company! More...
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StallaX
All the team at New Mortgage Solutions have been very helpful throughout our entire buying process. Any questions or queries were answered promptly and they went over and above to ensure our house buy went smoothly.
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AshenbankK
Many thanks to Francis for finding the best deal!! Also a big thank you to Alice for her chasing and regular updates (plus her very cheery attitude! ) Highly recommended and trusting company. I have already referred my family/ friends to them. More...
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SophieG-102
I've used Francis for four years now and recommended him to many friends. Friendly no nonsense asvice which is exactly what you need at a stressful time.
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SophieD-111
Francis and his team are simply amazing. They helped through every step of our mortgage application and approval, to dealing with our solicitors when things needed speeding up and updated us every week of the progress. Dealing with Mortgage Solutions was the least stressful part of our house purchase :) More...
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DebraW-50
Cant recommend New Mortgage solutions enough. Being an older person needing a mortgage, along with a partner that is self employed, I had been told that we would struggle to find a mortgage. Francis, from the outset was clear that it was possible, found a great deal and the whole process was pain free and speedy. The staff at the office Alice and Hannah, were so helpful and professional.All in all the experience was a pleasure. I would recommend them to all my family and friends without a doubt. More...
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FrancescaS-34
New Mortgage Solutions were fantastic throughout the buying process. As a first time buyer, nothing was too much, they were very knowledgeable and took the time to explain everything. Communication was excellent and made the process a lot less daunting. More...
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SarahO-103
NMS did a great job with sorting my re-mortgage. They reminded me it was time to re-mortgage, managed the process seamlessly and ensured that I had to do as little as possible to get the application approved. They found me a great % rate too. Thanks for your help! More...
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SarahP-421
Purchased brand new property and needed to exchange contracts within 28 days. Really didn’t have the time to coordinate and contact everyone involved, Francis and the team managed all this for me and we completed well within the time frame. Huge thanks to these guys for keeping it so simple and updating me all of the way. More...
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NicolaB-275
We required a re-mortgage in order to complete a loft extension - Francis and the team provided excellent service and supported us throughout the process providing a clear range of options to suit our needs. All stages of the process were clearly explained and everything was completed very smoothly. More...
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DeborahT-57
Fantastic the members of the team are like an extended family, they took the pain out of being a first time buyer and got us a fantastic mortgage. I would highly recommend this company and it’s team especially Alice and Francis thank you More...
Reviewed on Yell
FuchsiaTrophy26-1
Francis and his team recently supported us with our remortgage. A process that would have potentially been complicated and stressful was handled with ease. We received weekly updates to advise on how things were progressing which was welcomed as we were not left wondering or having to chase for updates. Due to my partner and I both working full time we were quite limited with free time to go into the office when required, however Francis was extremely accommodating and was able to schedule appointments that suited us and was accessible on the phone when required to discuss it answer a query. We would recommend new mortgage solutions to those requiring support. More...
Reviewed on Yell
BlueBowl75-1
Fantastic service, always answers messages quickly and with all the info you need. Been dealing with the company for years and have always been very happy and have recommended them to all my friends
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SilverTree6
Friendly,professional and efficient service. Francis listened to our requests and found the best and cost effective re mortgage for our needs. All the administration was taken care of and completed with a minimum of fuss. Paperwork was forwarded promptly and made as easy as possible to complete. The whole process was conducted professionally and no query was too petty to be answered. We will definitely use this company again and recommend them to family and friends. More...
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DeanE-55
Couldn't rate the professional, pragmatic and knowledgeable help Francis and his team provide any higher. Mortgages made easy and finding the best deals available second nature. Wouldn't go anywhere else.
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GaryC-295
great service again , used new mortgage solutions many times now always a very expert and personal service from Francis and his team .Gary and Maureen
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RyanS-169
New Mortgage Solutions were brilliant. They helped get my mortgage, were really helpful and speedy with it. Recommended through a family friend, and would definitely recommend to anyone I know, especially first time buyers like myself.
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NadyaB
Francis took the time to fully explain the whole buying process and liaised with the Estate Agent, Solicitors and lender on my behalf! Nothing ever seemed to much! I would strongly reccomend to anybody looking for mortgage advice! Thank you once again Francis,Nadya More...
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MaxineF-6
I was very pleased with the service provided with my remortgage and was happy with the outcome. I have no hesitation in recommending this company.
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JoanneW-144
Francis and the team are absolutely and utterly fantastic, I would have really struggled without them. Not only do they provide high quality service in finding the right mortgage product for you, but they deliver exceptional customer service every single time. An incredibly rare thing in my experience. I recommend them to everyone and urge you to give them a call, immediately if not sooner, it'll be the best decision you've made all week. More...
Reviewed on Yell