Aylesbury, Aylesbury Vale, Buckinghamshire
We manage both block of flats and residential estates across Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire, Watford and Northwest London.
In too many cases leaseholders, and owners of freehold houses on private estates have been poorly advised when they bought their property and taken advantage of by developers, corporate freeholders and their Agents. We believe that property owners - not freeholders, or developers - should oversee the management of shared areas, and be empowered to make decisions through their Residents Management Company.
It is our mission to provide the volunteer directors of these leaseholder-owned companies with the service, expertise and support they need. We work in partnership with them to ensure properties are maintained to the highest possible standard and residents have a safe and pleasant place to live.
Our role is to help our clients comply with the myriad of leasehold law, manage health and safety risks, achieve value for money and ensure the financial stability of the annual service charge.
We take the time to get to know the developments, the leaseholders, residents and directors. Our team of experienced property managers regularly visit their sites, keep the directors and residents up to date, manage contractors such as cleaners and gardeners and arrange all reactive and periodic maintenance.
Our clients tell us that it is often the little things that make the difference. Whether you need us to make an emergency property inspection at short notice or arrange a residents’ meeting on a Friday evening, we will do our best to accommodate you.
We are members of the Property Ombudsman for Residential Leasehold Management and we have a strong commitment to the professional development of our team, through the Institute of Residential Property Management (IRPM)
Great customer service
Excellent service from all staff I have had to deal with in respect to my rented property. Very good communication.
Great work Katherine. Thank you for your efficient and fast response to my queries. It was especially good to be able to speak to you each time I needed any more information; a rarity these days and makes all the difference in delve ring a great service. Well done. More...
My mother has used this agency for several years and has always found them to be professional, helpful and friendly. Would strongly recommend them and cannot understand the negative reviews.
Professional agency and have never failed to get back to me via e-mail when I have needed them. Neil and Amanda have in particular always been most helpful. 1 star dropped as not great at answering the phone. More...
All problems we have raised have been promptly and efficiently dealt with by Mr Chris Peters, for which we are very grateful.
I was dealing with a sale for a client and found the service provided by Amada to be exceptional, she was prompt, helpful and friendly. There were no timescales for dealing with issues, it was just dealt with in a reasonable time. If it wasn't for Amanda's speed my client's sale would not have completed as quickly as it did. I don't often do reviews but I really felt I had to say how amazing Amanda was. Thank you More...
Neil Douglas took over the management of our flats in Aylesbury a couple of years ago and my view of their performance in this short time has been very positive. The engagement and responsiveness of the Neil Douglas team has impressed me, together with how they are now managing the estate and the administration of it. Keep up the good work.. More...
Top Marks for this company!!I have been waiting for an important document which had been going on for over a year! A very long story.I called this company to see if they could help me, from my 1st call all they have been is helpful, sympathetic and very approachable and always took my calls.From start to finish they had managed to get this document to me within a week!!The Director kept me updated by email and even went and picked up this document by hand so my Solicitors had it before my deadline was up.Not all Management companies are bad. These guys are definitely the GOOD GUYS!!A BIG thank you to all at Neil Douglas Property Management who went above and beyond to help me!! More...
We've been using their service for almost 2 years and I'm pleased with their support - clear communication, good responsiveness to emergencies, transparent management of finances. The entire team is friendly, our Account Manager assigned - Emma, has been prompt in responding to all our requests and looking for the most viable resolution. Thank you. More...
We met Hannah, one of their letting representative, who is professional, polite and helpful. Though we later found that we are not their direct customer, she still patiently explain and provide us some good advice that really helps to get our matter resolved in the end! Thank you!
I moved into a property let by Neil Douglas this week and the process could not have been smoother. From arranging the initial viewing to the check in, the communication from Neil Douglas has been thorough and efficient, and I have felt well looked-after. Thank you!
Happy to say Neil Douglas are one of the better agents I've rented through.They are fast and efficient at getting tenants into a property and are very helpful if any issues arise.However their fees are higher than any others I've been through.Overall because of their fantastic service I would recommend them to friends and colleagues looking to rent in the area. More...
Moved into a house let out by Neil Douglas recently. Organising a viewing and the application was simple and easy. They have been great at communicating and were able to answer any questions or queries I had. Can't fault them so far.