Pitstone
We manage block of flats and residential estates across Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire, Watford and Northwest London.
In too many cases leaseholders, and owners of freehold houses on private estates have been poorly advised when they bought their property and taken advantage of by developers, corporate freeholders and their Agents.
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121 customer reviews
Winston Smith
I dealt with this company as an owner of a property at Royal Court in Tring, Hertfordshire. Whilst dealing with a member of staff during a water emergency, I found them to be unprofessional and unhelpful. The fees charged continually increased and the service was never of good quality. When I sold the property, I continued to receive demands for money, despite telling them 3 times I was no longer the owner. On the final occasion I requested they send me an email requesting that I had been removed from all relevant databases; no surprise that I never heard anything. The trust pilot reviews should be researched prior to engaging this company. More...
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Hillary
I am not at all happy with this company
They have only managed our apartment block for a matter of months, and we now see that they are appointing their preferred contractors that charge us significantly more money, whilst only providing a fraction of the services we are used to getting, the outstanding services are now to be billed as an additional fee!
Pay more and get less appears to be the general theme here...
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Martin Jones
I was disgusted to receive correspondence from their managing director Nail Kurz, in which he stated that, he does not listen to leaseholders as they don't know what they are talking about, he confirmed that in his opinion, leaseholders are laypeople with no power.
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This is no way for someone in his position to talk about the very people that pay his firm's fees
It appalling!
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Cambium Horticulture
Neil Douglas Block Management is a property management company that truly stands out. As a contractor who has collaborated with them on multiple projects, I can confidently say they are the epitome of professionalism and efficiency. Working with Neil Douglas Block Management has been a breath of fresh air. Their clear project specifications, meticulous attention to detail, and timely communication make our collaborations not just smooth but also highly productive. They set the bar high for what can be achieved when contractor and management team work hand in hand. However, what's equally impressive is their approach to property management. While my primary interaction is as a contractor, it's evident that Neil Douglas Block Management excels in property maintenance and enhancement. Their commitment to quality and their ability to keep properties in impeccable condition is unparalleled. Their dedication to their clients is admirable. From a contractor's perspective, I couldn't ask for a better partner, they are dedicated to the success of every project and the well-being of the properties they oversee. In conclusion, Neil Douglas Block Management is a five-star property management company, both for contractors like myself and for clients seeking top-notch management services. Their professionalism and dedication are simply outstanding. Thank you, Neil Douglas Block Management More...
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Joseph O'Connor
Fantastic Company , Really Professional, Great Guys to Deal With Highly Recommend
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Richard S
I had to contact Neil Douglas today who are our management company, I spoke with Jordan Jones who helped with my issue, I can't fault his professionalism and the speed in which he helped me resolve my issue.
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Georgia Hill
Laura warby from start to finish was nothing but amazing, helped all day long, would always put your needs as priority and a real asset to her team
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Alice Fortune
Proactive, friendly and efficient. Everything you could want in a Block Management company.
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G Lucas
Had an issue that was resolved quickly and on time, no problems with them. Thanks to Dominic for all his help.
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Mark Saunders
I have been doing work for Neil Douglas Block Management for quite a while now and they are a great company to work with always efficient and reliable I would highly recommend them for all your needs.
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Mark C
We recently undertook a job for this company. Installing carpet tiles and stair nosings throughout 3 blocks of flats. We dealt with Dominic throughout. Communication was excellent and payment was prompt. All in all it was a pleasure to work with Neil Douglas Block Management. More...
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Frida Harmse
Amy Callcut is always professional, quick to respond and always goes over and above to help, simply amazing!!
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nick
Great company to work with and easy communication
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Ateam Calender
We have had a great experience with Neil Douglas. Very professional and efficient. Highly recoomend..
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Maria Earley
We have been working collaboratively with Neil Douglas Block Management for sometime now and would thoroughly recommend. A very professional outfit.
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Sinead Duffy
The team at Neil Douglas are a pleasure to deal with - knowledgeable, friendly and always happy to help! I would definitely recommend them for their property management services, keep up the great work! Well done all!
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Ryan Reid
Empire Landscapes Ltd have been providing services to Neil Douglas for a few years now. We have found them to be professional, efficient and good communicators. Would definitely recommend them as a block & estate management company. More...
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Raj Shah
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Tehilax
We have been working with the team at Neil Douglas for a while now. The team there are lovely and friendly as well as responsive. As a contractor we can recommend working them. We can also see that they take pride in looking after their clients and their properties. They ensure everything is managed and kept to a high standard, so we would also recommend them as a block & estate management team More...
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Jon Bird
Great company to work with.
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Rachel Harris
I have dealt with Amy Callcut who I found to be extremely helpful and friendly to deal with. Excellent at getting issues resolved would highly recommend
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Simon Hawkes
I have been a contractor to Neil Douglas for around 2 1/2 years and I am proud to say that I work for them. The whole team are dedicated to their work and the developments they manage, they have structured planned maintenance programs for their sites and all unplanned reactive maintenance is dealt with swiftly. Their accounts team are also really efficient and settle the invoices I submit promptly. I would recommend their services to any development or management organisation looking to appoint a new block management company More...
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Chris Brown
We have worked for Neil Douglas for a number for years now, in this time they have proved to be a valued client dedicated to providing high standards to the customer and communicating their needs well with the contractor so we can give them the best service.
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tyrone smit
Been dealing with Amy at Neil Douglas block management for a while and couldn’t fault any of their work. Extremely competent and a pleasure to deal with!
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Rebecca Jones
Great company who's staff genuinely care about the people and properties that they look after.
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Sarah Sanders
I have been working with Jordan @ Neil Douglas a while now and have found him to be very professional and incredibly helpful. I would highly recommend Neil Douglas for all your needs. More...
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Nikki Phillips
Professional block management services provided by Jordan and the team at Neil Block Management.
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Nigel Gamble
My business has now provided lawn care services at a local Neil Douglas Block Management site for four years and we have always found them to be extremely professional, courteous and efficient. Email notifications of our scheduled visits are acknowledged by Property Manager Jordan Jones and our invoices are always paid promptly. A pleasure to do business with. More...
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Will Jones
We have worked along side Neil Douglas for a while now and have been impressed by their efficiency and reliability to help their customers/residents. It has been a pleasure to work along side such a proficient company. Will Express Solutions Group More...
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Karen Thompson
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Richard Forrow
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Fredric Jackson
I work as a contractor for Neil Douglas and have found them to be very efficient, friendly and knowledgeable. They take a really proactive approach to their block management to ensure the properties they look after are well maintained, with plans in place for future works. I would highly recommend them for your block management needs. More...
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Denis O’Hanlon
I have dealt with these guys for more than 10 years and never been disappointed, thoroughly recommend them.
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Lynn legg
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Adam Bond
Hi I am an Automatic gate Contractor working for Neil Douglas, I have always found them Professional and helpful to deal with, they are very knowlegeable and I have enjoyed working with them for a number of years now, I work with a number of Managing Agents and they are up there with the top I work for Safe & Sound Automatic Gates
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Richard Coppen
very efficient and friendly . pleasure to deal with .
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Mark Talbott
A great company to work with!
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D G Pearson
We have now completed our first year with Neil Douglas as managing agents and can report that we now have confidence that we are in the hands of a very professional company. Katy Newsome, our designated property manager and main contact, has impressed us greatly. We now have regular safety and maintenance checks of the fire alarms, dry riser, smoke vent etc., which I don't think happened with our previous managers. Katy makes a monthly tour of the whole building to check for any problems and usually responds to any queries or requests within 24 hours. Emergencies have been dealt with very quickly (temporary repairs to the storm damage on the roof by the next day, overflowing drains within 2 hours). We are given monthly financial reports on all income and expenditure with explanation of any unexpected items. So we would like to end by formally thanking Neil Douglas, and Katy in particular, for impressive service and a successful year. More...
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Watford London Herts Video
The truth they allow cars to get damaged and do not pay customer repairs to put right. The damages caused to the vehicles constitute a breach of the duty of care owed to the car owners who parked their cars in the Rembrandt Way car park. Under the law of negligence, a person or organization that owes a duty of care to another must take reasonable steps to avoid causing harm or damage to them. In this case, the management company has failed to take reasonable steps to prevent the toxic liquid from leaking into the car park, and as a result, the car owners have suffered damage to their vehicles. Furthermore, the damage caused to the cars also constitute a breach of the car owners' rights as consumers under consumer protection laws. The management company has a responsibility to ensure that their services are fit for purpose and meet certain quality standards. If they fail to do so, the car owners may have a right to seek compensation for the damage caused to their vehicles. In conclusion, it is important for Neil Douglas Block Management Limited to take responsibility for the damages caused to the vehicles in the car park and to compensate the affected car owners for their losses. If they fail to do so, legal action may be taken against them for breaching their duty of care and infringing consumer protection laws. More...
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Hot Gadget Tech Man
My car has been damaged by historic faults at car park. Car paintwork ruined. Sent them the bill and have not covered cost of repair. Unprofessional and uncaring ompany. Attention all residents and clients! If you are parking your vehicle in a car park managed by Neil Douglas Block Management Limited, beware of potential risks of toxic chemical leaks. Recently, multiple cars have been permanently damaged due to multiple leaks in a Watford car park that the management company is responsible for maintaining. This has caused significant harm and distress to the affected car owners, who have expensive costly repairs to their damaged vehicles. Neil Douglas is not paying up like a decent company would. They are cowboys. More...
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Attila Gal
Having previously lived in a leasehold property, it is a real pleasure to have our queries answered and dealt with so promptly. We would like to say thank you especially to our property manager Katy N. More...
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Steve Smith
They know what they are doing
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Darren Rogers
Great company to work with and always proactive.
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rachel lewis
I have lived in a property managed by Neil Douglas for the past year and found them to be really helpful, friendly and professional throughout this time. One of the best if not the best agency I’ve rented from. More...
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amy reed
I rented from Neil Douglas Lettings for almost 6 years and everyone there has always been friendly and very helpful. When we had issues/ problems we managed to get them resolved amicably. They're a good agency and do their best for their tenants which is what you need when you're renting - an agency that is helpful and understanding. Neil Douglas has been good to me via my landlords, I would highly recommend Neil Douglas lettings if you are looking for a letting agency and a property to rent. Thank you to Cheryl for helping me over the past few weeks with my questions and I remember Ryan was amazing with me when I moved in back in 2015. Thanks guys! Will miss you. More...
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avin dehbokri
I have been renting with Neil Douglas for over 3 years, all the staff were always very lovely, friendly and helpful. Every time that I had a problem they send contractors very quickly, and always responding to queries very swiftly. I remember at one point when my shower was out of order they gave me keys to another property, although the shower was repaired within less than 48hrs. They always try their best to help! Thank you to all the staff who made my stay very pleasant. More...
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shazad sohail
Cheryl has been amazing from start to finish she has exceeded my expectation. My situation was hard enough for me to deal with but Cheryl just took it in her stride and Im now very happy in my new home. .. a real credit to Neil Douglas 5 stars is not enough...... :) More...
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Keshia-Leigh Brailey
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Woodview Property
Top down company ethos focused on delivery of service. I have worked effectively with Cameron, along with other Property Managers within Neil Douglas across a number of properties, for some time now. The professional, courteous and customer focused approach of Cameron and his colleagues helps to make Neil Douglass one of the few Managing Agents I can recommend unreservedly. More...
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Craig Pordes
Brilliant company. We work closely with Neil Douglas looking after their carpet and hard flooring cleaning across their many sites. They are really attentive to detail, work very efficiently and are very easy to deal with. We have met many residents of blocks managed by Neil Douglas whilst we are working on their sites and Neil Douglas are spoken about by clients as having a very high level of integrity. It's a pleasure working with you. More...
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What do you love most about your job?
The variety each day is fantastic! As well as having the vision to drive us forward my role is to oversee the key operational and business development functions. A talented group of property managers and finance professionals engage with clients, contractors and suppliers each and every day and any serious matters are escalated to me for an opinion or direction.
What inspired you to start your own business?
In 2010 I had a few small businesses and a small team. Our block and estate management company was, I felt, the least likely to grow but was a neat complement to other things were doing. As subsequent years have passed it has became clear that the block and estate management opportunity provided primarily by the failings of others was much larger than I had expected. We are seeing steady and continuous growth but, most importantly, we're having fun doing it!
Why should our clients choose you?
I aspire to have the best and most respected property management company in the region and everything we do to constantly educate or team and improve our processes is geared towards this. I did not start my career in property but have transferred drive and vision, as well as knowledge, skills and experience in order to improve a sector that has been blighted by the underperformance of too many people for too long. I do not provide testimonials, the property world is full of 'talk' and too little 'delivery'. I overcome this by simply asking prospective clients to speak freely with our existing clients.
Can you provide your services online or remotely? If so, please add details.
We do not provided a remote service and only work with clients that are a ~1 hour drive from one of our offices. Our routine site inspections are vital in maintaining high standards but equally all time spent by property managers travelling in a car is time that could be better spent doing client work. We keep the mileage down in order to keep the service level up!
What changes have you made to keep your customers safe from Covid-19?
To protect our clients from COVID-19 we have ensured that our team has been provided with, and use, appropriate PPE. In terms of suppliers and contractors attending sites then we have insisted that they wear appropriate PPE and observe social distancing. We have found this has worked very well.
Block management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Estate management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Section 20 Major Works management
Experienced in the management and oversight of major maintenance and refurbishment contracts.