Mr Green was a complete shambles! We felt violated as tenants and our human rights were affected when we reported a faulty boiler that was never actioned. Eventually, the boiler broke down and we were left without hot water and had to make arrangements for our 12-month-year-old baby to wash at a friends house. All this could have been avoided if Mr Green took our maintenance requests seriously and acted on them accordingly. Instead, they just tried to blame the landlord which was unprofessional, to say the least. It got worse when the Tennant Fees Act came into force and they attempted to increase the rent considerably. When we contended this and asked for maintenance issues to be repaired (caused by their own tradesmen) we were evicted with no attempt to find our new accommodation and then blamed for damages that were nothing more than wear and tear. The agent has no "official" negotiation process in place nor do they set deadlines for landlords to put in their own claims. The claims kept changing and they attempted to extort over £1280 from our young family. Eventually, we had to escalate this to a dispute with TDS. The agent responsible "Simon Ward" failed to accept any responsibility and was rather patronising when we tried to explain the landlord was putting forward false allegations in his claim. After 8 weeks of battling the rogue landlord and letting agent, we finally won our money back because Mr Green did not follow TDS guidance during the check-out process. You need to fix your position sharp Simon Ward you cannot treat tenants like this. More...
Mr Green's offer a first class service unlike any other practice. Their main focus is on the customer service and always puts you first. They are extremely proactive and always provide feedback in a timely manner. They recently went above and beyond on my sale and they remain proactive after the sale. On top of their service the whole team are a pleasure to work with and are just good honest people. I can't thank the whole team enough for taking the stress out of moving. More...
Fantastic experience, Peter, John and Darshan all very helpful, friendly and patient. A long old process but we got there in the end and I knew they were working hard to get it over the line for me. Great at communicating and felt the property was well advertised and extremely professional.Thank you More...
We used Mr Green for the first time earlier this year to let our property and they have been fantastic. Katie is our lead contact and she and the rest of the team have been extremely professional, friendly and attentive. I would definitely recommend them.
I have had dealings with Mr Greens and the letting department staff for over a year.They are (all) without doubt the most tremendous team. As well as being fully professional and massively responsive in all renting / letting environments - they are also a great bunch of kind and considerate people. It is a pleasure doing business with them all. More...
Buying through Mr Green was a great experience. Darshan was outstanding and helped me through all the processes. I am very happy with the level of service and would highly recommend Mr Green as a premier estate agent in Southbourne.
Fantastic professional service provided by Darshan (and John initially). A stress free experience which resulted in a 5 week period from instruction to exchange of contracts! Superb and highly recommended!!
I recently changed to Mr Greens from another local estate agent in order to find new tenants to let my house in Southbourne. I am so pleased that I decided to make the move as the contrast in the level of service and communication was significant! Katie was great - helpful in her advice and worked hard to ensure that I got the right tenants into my property as quickly as possible. I will definitely use their services again in the future.Thank you More...
I cannot thank John (Langdown) enough. His professionalism and dedication to helping his customers is exemplary and in a very hard set of events that became my house purchase story, he was my rock and someone I came to trust implicitly. I have already recommended Mr Green to a friend looking to sell and will definitely use them in the future as I don't think I would have got through it without his unwavering support - huge thanks John! More...
It has been a real pleasure dealing with the team at Mr Greens. I would particularly like to thank Darshan for his professionalism and honesty. I know he worked extremely hard to maintain the chain and keep everyone on board and well informed and I am so gratefully it all ended positively. Thank you More...
Very Pleased with Mr Greens service !!! Totally recommend to anybody who wants good realtors to work with! Darshan was amazing working hard to get us our dream house !
An amazingly friendly and responsive bunch of people. I had nothing I could argue against and only praise for the handling of viewings, enquiries, advertising and handover.
Simon and the team are now (deservedly) a well established local agent. They compete well and they deliver! Not only that but, if you ask, you might get an opportunity to name your own fees!
Cannot recommend them more. More...
Simon is the most caring, decent and hard working agent I've ever had the pleasure of dealing with. Thoroughly down to earth, realistic and always has your back. Highly recommended.
Louis gives absolutely amazing service, he is so responsive to emails, always goes above and beyond to make the customer happy and overall is an asset to Mr Greens who are on the whole an amazing estate agents. Would highly reccomend Mr Greens.
Will highly recommend Mr Green Estate Agents and the whole team. From the initial meeting to completion they were very professional. They kept us informed at all stages of the process and worked hard to achieve the sale and purchase of our new home. Thank you. More...
Simon did a fantastic job for us. He quickly and professionally marketed our house and we sold it for close to the asking price in under 2 weeks. He has a great business with excellent customer service and we were kept fully briefed on all progress throughout. It was a pleasure to work with him and his team and I would not hesitate to recommend him. More...
My experience was extremely good from beginning to end. Scott was diligent and sympathetic - I was selling my late mother's property - and kept me fully informed. I was pleased with the way the property was marketed, especially the photographs and the advice given on setting a price. After each viewing Scott provided good feedback, listened to any concerns I had and responded efficiently to changes in instructions. When a sale fell through he was quickly on to the case and it wasn't long before we had another buyer who then went on to complete the purchase. I have no hesitation in recommending Scott and Mr Green's. More...
Sold our property in Southbourne with these guys. George looked after us from start to finish. He knows the market and was bang on the money with our valuation.
The whole team went above and beyond to find us a new home and make sure our sale was as stress free and seamless as possible.
Highly recommend and would not hesitate to use again. Although I have no intention of moving for years!! Thanks to the Mr Hreen team.
Jo Wilson More...
Louis was extremely helpful and kept in-touch on a daily basis during the purchase of our house. This was very much appreciated during a complex purchase.
These guys are great. We were messed around by 3rd party but they looked after us. Would recommend them if you are looking for a good, honest estate agent
Excellent service. Cannot recommend highly enough. Keeps the buyer updated on progress and timely feed back on viewings. A personal and professional approach. JC Christchurch. More...