Paige Fram Taylor
Just in the process of moving into my first rented flat through moss and Fran has been so lovely and helpful answering all my questions and making sure my flat is going to be perfect for my moving in date! Can’t wait to get in!
Wonderful experience. I rented an apartment via them while living overseas. They made my move back to England so much easier and fun. Fran was absolutely lovely through out. Taking steps to contact me out of her working hours and always available via email whenever I contacted her about the tiniest of detail. Having a not-so-good experience with other properties, Moss trusted me as a serious tenant and provided me with details even though I hadn’t met Fran face to face prior to the appointment. More...
The viewing and such went really well, they were really upfront with everything and managed to work out a good deal with the landlord.
Once I moved in, things started to get a little rocky however, when I got through to Frances she was understanding of the issues and had them resolved extremely quickly.
Since they have had a change in staffing, things have improved, Rachael who has taken over maintenance has already had a contractor out to fix most of the repairs.
They also have an online system called PropertyFile which makes tracking repairs, rent payments etc. so much easier. It also allows you to see your tenancy agreement, inventory and such online as well.
Overall I'm happy with the service they have provided as well as the property itself - certainly an improvement over my last letting agency! More...
Fantastic service! The viewing went well and the woman was so lovely. The few issues i did have were resolved so quick and everything got back on track! Everything was made so easy for me. I cannot wait to move in! Amazing! Thankyouuu� would definitely recommend..� More...
After a shakey start, we have had a good outcome. Gemma has been excellent, she has always kept in contact and has kept us informed of the progress of our sale. She is a credit to the company, she should go far. Keep up the good work! More...
I just want to say a big thank you to Fran for all her help in the last few months. She has been a star and always gets things sorted for you. Its good to know that when renting a property with Moss that you have got Fran to call if you have any issues. More...
Thank you fran and Gemma your professional attitude and general positivity has been a pleasure. I would recommend you guys anytime
Once again thank you for your help...my only criticism is that you should of helped me move lol
Been bloody freezing More...
Thank you Fran for all your help over the last few months in helping us sell our property.
Moss were very proactive and kept us in the loop at all times from valuable viewer feedback to organising viewing times around our busy schedule.
Not only did they do the obvious things well but also offered plenty of advice which was invaluable when we were first time sellers.
I can’t recommend enough.
Thank you Moss. More...
Fran was really helpful, she guided us through the whole buying process and kept us update with all stages of the sale. The bottle of wine and card from the office when we collected the keys to our new home was a lovely touch, a massive thank you to the whole team at moss properties �x
I rented a property in Branton for one year (Apr16-Apr17). The sales team found me the perfect house to rent after I dropped in to see them and left my details. The whole process was smooth and the 'My Property File' App was excellent to keep track of payments and maintenance issues.
Special thanks to Natalie who went out of her way to help me after I moved out and needed something sending through the post! More...
Good service. All staff great and helpful �
Well me and my partner have decided to get our first home together. We decided to rent instead of buy at this moment in time. Alan our estate agent was very friendly. He explained everything to us as we really didn't have a clue how these things worked. We needed to phone him and ask a question. He answered our call first time and reassured us. He is defiantly an estate agent to keep. Thank You so much Alan. More...
Moss properties made my move to Doncaster so easy! Thanks Jadeane and Emily for being so lovely and helping me when I needed it! �
Wanted to say a big thank you to Jess for all her help with securing us the flat we wanted to rent and working super hard to get it at a cheaper price for us as well! She went out of her way to give us the best service, offering to show us additional properties to ensure we were happy and treating us like we were her priority. We were able to get it sorted all in one day and she was on the end of the phone at all times. I know that if there's anything else we need we can go to her and she'll do her best to help. More...
I was very nervous about putting my house on the market. I didn't have the greatest option of estate agents before I started the process and procrastinated about moving for about 5 years. And then I met the wonderful team at Moss. First Kasia took me trough the selling process and really put my mind at ease. Then Fran came over to my modest little property and treated me like I had a mansion to sell. We chatted over coffee and I just knew that Moss was going to be the estate agency for me. This is before I found out what great value they were.
All through the process the whole team were amazing. I even used Anita, the in- house mortgage advisor (who's a flipping mortgage genius by the way) to find me a great deal on the house I was moving to.
My house sold in 2 weeks and although I was naturally stressed about the whole moving process the team at Moss were always there when I needed them and always had time to chat about what was happening. They were just a call/ email away (which is more than can be said for those whose house I was buying- they used online only Purple Bricks and had a nightmare contacting anyone).
I cannot recommend Moss Properties enough. They are such a friendly, professional bunch and I actually miss popping in for coffee (although I have a sneaky feeling that won't stop). If anyone is thinking about buying, selling or renting a property please go to Moss first to save yourself time shopping around. Just say Sam sent you! More...
We chose to use Moss to sell our house as Fran is so lovely. She was professional yet friendly. I never felt pressured to chose her but so pleased we did. The fees might be more than an online agent but the personal touch for both ourselves and buyers is worth every penny.
The photos and blurb she wrote for the house were excellent and we had viewings booked within 24 hours. The house sold 4 days after going on the market.
Our buyers needed a bit of guidance and Fran was in contact with them and us throughout. I chose to text her for updates and she always replied the same day.
We were told moving house would be stressful but I think Moss removed a lot of that stress for us. More...