ko logistics Ltd

Used them for a house move, they were fine, so I used them again to move a sofa, price quoted and agreed, then they doubled it as they said they needed 2 men. Paid in advance. Only one man turned up, and nearly 4 hours late. Wasn't allowed to lift, so my parents had to do the lifting their end, and my wife and I had to do the lifting our end. Asked for a refund, they offered £5, that went up to £30, but should have been at least £60 as that was the additional cost for the extra person that never arrived, and i specifically insisted they arrive by 3pm and not to allow my parents to do the lifting. Despite their nice polite replies and apologies, I still have not received any money back, they've had my bank details twice in messages that clearly show they have been read and answered, but they still won't refund me. Very disappointing, and I will never ever use again nor can I recommend More...