With sole trader status, like many others, KMW can offer a range of skills and talents to SMEs. Skills include creativity in design, amendment and intuitive sense of improvement of forms and processes to speed up process and sales. An exceptional telephone manner, very diplomatic and calm, strong sense of fairness, and able to spot the simpler approach.
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KMW Services Services
Particularly enjoy supporting folks with 'learning disability'. Wide range of skills developed from working with mute, dementia, those on autism spectrum. Empathic and caring person, great listener and loads of patience.
Customer Service Professional
30+ years' experience from Lloyds Bank dealing with customer enquiries face-to-face, selling life insurance and pensions as an L&G agent, handling high level complaints, manning a legal helpdesk, making B2B calls etc
Business consultancy and business generation for legal, financial, insurance and other businesses.
Many songs published on 3 studio albums "Herbal Tease", "tURN" and "Restoration", and work in progress uploaded to https://soundcloud.com/john-e-wright-1
Author of several books, one self-published in 2006 via Pen Press - "The Amphibious Seven". Two unpublished books at present but at final review stage - "The Squits Family History" and "The Squits Family Progress".
Established from scratch a legal helpdesk to support branch and head office staff (c11000) resolve customer-facing queries. Completed ILEX qualification in 2 years (instead of 4-5). Audited conveyancing files and shared best practice with 150+ law firms
From March 2014 to present.
A "support worker" to adults (aged 16-55) with learning disabilities and autism spectrum including asbergers, “challenging behaviours”; administering medication;record-keeping and reporting (previously much wider experience within 'care' with Mihomecare (formerly Freedom Social Care) and with Leonard Cheshire DisAbility since Feb 2009)
Withy King Solicitors
From February 2008 to January 2009.
Analysing property “security” to ensure lender’s requirements complied with; keeping clients informed; managing client concerns and expectations; satisfying third party requirements to ensure on-time completion; negotiating and resolving complaints; monitoring lenders’ mortgage policy and product changes
Business development and consultancy and creative publications Owner
From December 2005 to present.
Business prospecting for specialist commercial insurance broker, St James Place Partner, call centre consultants; business consultancy; other assignments include remote relationship manager for law firm, business adviser to local solicitors practice and former investor/director of local transport business
bpl Solicitors Limited
Customer Service Manager
From December 2003 to August 2006.
Role was improving service delivery as a ‘trouble-shooter’ by reviewing: • internal conveyancing processes (e.g. remortgages; completion and post-completion procedures) • template documents (forms and letters) • team structures Producing written reports with recommendations to directors; producing internal monthly staff newsletter; managing complaints and claims database; resolving complaints and professional indemnity claims; supervising small call centre; getting new business from brokers
Legal Marketing Services Limited
Panel Development Manager
From November 2001 to November 2003.
Managed relationships with 130+ law firms; motivated law firms to provide and impress lenders with excellent service; supervised firms’ performance by measuring and analyzing speed and service; created panels for specific lenders and introducers; trained firms and brokers to use internet-based case-tracking system; produced brief written reports following audit visits Key achievements • Measurably improved each lender panel’s average speed of completion • Presentations at lender conferences to solicitors and lender representatives • Improved panel performance by removing law firms using negotiation and diplomacy skills • Completed c200 audits of law firms
Nationwide Building Society
From August 1991 to November 2001.
Providing legal support to staff re customer accounts, especially mortgages; recovering debts and overpayments (mistakes); correcting defects in property title; redrafting terms and conditions of savings accounts; presenting
Nationwide Building Society
Customer Services Manager
From July 1989 to August 1991.
Resolving high level complaints, drafting responses for executives, providing solutions to customers
MC open mic nites
Set up new open mic nites - March and July 2014. Supporting local pub landlords to bring in wider range of clientele to enjoy live music by local and regional artists and increase bar takings/cross-selling opps for meals, and to establish open mic nite as regular event within local community.
Promotion of musical compositions
Development of Soundcloud site, networking with other artists and friends as a prelude to recording further works
Continuing to review opportunities to promote own musical works through public performances, and liaising with venues to present music events.
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KMW Services provides the following services:
- Copywriting Services
- Website Copywriting
- Marketing Strategy Consulting
- Marketing Copywriting
- Audio Production Specialists
- Blog Writing Services
- Email Copywriting
- Writing Services
- Advertising Copywriting
- Freelance Journalists
- PPC Advert Copywriting
- Press Release Creation
- Script Writing Services
- SEO Copywriting and Content
- User Documentation
- Articles and Report Writing
- Brochure Copywriting
- Business Modelling Services
- Case Study Copywriting
- Data Sheets
- Market Analysis
- Straplines and Slogans
- White Paper Writing