I was recommended this garage and as usual I looked at the reviews first. Albeit they are somewhat varied, I decided to go with my instinct.My only issue was I was quoted one price, but the 'VAT' was not mentioned so an additional cost (but that could have been me).The good bits:- These far out-weigh a VAT charge.My first impression:- The guys know what they are talking about and that turned out to be a correct impression so I took the car over.The workshop - yes busy but spotlessly clean (and having had the honour and privilege to worked alongside some major car manufacturers, all of who pride themselves on cleanliness), that meant a lot to me.The repair - my car has 164k on the clock, when it came out, it now drives like a car with just 164 miles on clock. I don't know if anything extra was done, tbh I don't care but the car is now a dream to drive again. The comms was great, I knew exactly when the car would be released back to me.These guys know their cars, do not be put of by the location, do not be put off by the straight talking (they were not rude or anything like that, just said it how it was!). Do check the final price but use them if you don't want to pay main dealer prices.Well done guys and thank you More...
Some nice cars
Best BMW specialist in the Midlands period
I went to Jo Darby as a friend recommended them, for my E46 BMW Convertible.
-Friendly staff, far more approachable than BMW
-Flexible with loan vehicles and drop off/pickup times
-Poor communication - your constantly juggling between a few mobile phone numbers of staff who rarely get back to you if at all.
-loan vehicle had a dodgy handbrake
-I asked for locks to be changed on one visit and they just gave me a key that didn’t work properly and charged me £50 for it.
-miss diagnosis of the problem with my vehicle, basically changing part after part on my car at my expense, eventually they decided it was the head gasket. When they installed the new one I still had issues with the coolant, took it back in and they replaced a few parts (to be fair they did not charge me for the labour this time), however it still was not 100%.
I have now traded the car in for a new one, I was fed up with going back and forth to jo Darby, being charged lots of money with a poor standard of work being done.
Having spoken with a few mechanic friends they believe it was miss diagnosed in the first place, a simple test could have been done to find out if there was a head gasket issue which could have saved me money which clearly wasn’t done. It’s also likely they got a cheap head gasket from euro parts and not an official BMW one which is potentially why the car isn’t 100%, and it’s unlikely that they skimmed it, despite telling me on the phone it was being sent off to be done.
It’s possible I caught them at a bad/busy time, however, I will not be going back and certainly will not be recommending any friends to go there.
Spare yourself the time and money. More...
Alway great work and competitive prices friendly staff
Great service. There are countless BMW Specialists that are closer than this one to where I live but I'll be making the 70 mile round trip the next time something is wrong. Quick service, reasonable costs and very knowledgeable staff.Highly recommended More...
I can't praise jo darby cars enough great wealth of experience and knowledge and really friendly staff.
Great place to fix your German cars
I have serious trust issues about where I leave my car (because it’s an M5) this is not the case with this garage. I know from the moment I leave my car is in safe hands. The staff are always friendly and ready to help and they have a wide range of knowledge from classic to present cars. I’m the manager at CTuk recoveries and always recommend my customers to give jo or Sam a ring and every time they come back to me so happy with the services provided. Thank you jo and your team for providing an excellent service for me and my customers More...
Jo Darby Cars are fantastic, they know there stuff and know how to look after there customers as well.
I wouldn’t take my BMW X3 anywhere else . I highly recommend this garage to any bmw owners . Big shout to Sam who looked after me today . Thanks . Darrell More...
Excellent service at a reasonable price, outside area a bit packed with cars - so the last few metres to get there can be the most difficult. Speciality BMW and Mini. Pleasant staff. More...
I cant speak highly enough of Jo and Sam. Their service is absolutely first class.I would recommend them unreservedly. Thank you!Mike
Jo Darby was recommended to me from my mot centre to diagnose the misfire on my 97 Reg BMW . the fault was found and repaired just 4hrs after taking it to Jo Darby. The repair cost and service brilliant. I will use Jo Darby in the future and highly recommend them. My BMW now drives good again. Thank you Jo Darby cars.from John in Redditch. More...
Since finding Jo a few years ago he is now my go to guy for repairs. Are there cheaper options - possibly - but his skills and customer service and even loan car options are better than other BMW independent specialists available in the region. Has expanded with more staff and Ramps too so able to take on more work. Don't hesitate giving him a try. More...
Jo was recommended to us by another trader, Richard Barnes Cars, and he did not disappoint!
If you have a BMW in this area then this is where you take it. These guys really know their stuff, what more can I say? They are really good.
Very friendly and quick service. Much cheaper than the dealer and they do a better job!
Dare 2 Fight
These guys are number 1 in fault finding . Excellent diagnosing strategy, able to interprete and understand BMW data accordingly. Very very impressed, these are my official repairers 10* More...
Honestly wouldn't take my M3 anywhere else. Jo & his team are very experienced people, customer service skills are top notch also. Have been using Jo Darby cars for 3 years now & they always do a top job. Very reasonably priced as well. More...
Top bloke he really knows what he's on about. Very good prices
Pleasure to deal with Nicola was a very nice lady that phoned me back to keep me informed and Jo came to my house to sort the issue that i was having with my BMW 118D which had the steering wheel lock issue so i couldn't move the car! He did not fob me off with a load of rubbish he knows exactly what he is talking about and was just genuinely intrested in getting me back on the road...Which he did in no time! I would recommend anyone with a BMW to use Jo Darby Cars! Price was very good alsoThanks Jo most appreciated & thanks to Nicola who kept me informed of when Jo was coming etc. More...
Great service and they really know their stuff! Jo fixed a along term annoying problem on my e92 that other specialists mis-diagnosed. Definitely recommended!Back again with a/c pump bearing failure, diagnosed and replaced quickly but faulty (new!!!) parts meant it had to go back twice. At no extra cost from Jo over the original quote and no quibbles at all on the issue, I finally left with a main dealer part fitted and my car sounding better than ever. I borrowed a car free of charge during the rework. Brilliant again, if you're in the Birmingham/Warwickshire area and have a BMW to fix, there really is no other option! More...