Inspire Coaching ltd
Bristol, Somerset
(4)
Bristol, Somerset
(4)
Established in 2005 by Richard Giles, Inspire Coaching Ltd specialises in working closely with clients to deliver highly experiential and practical training events in the UK and across the globe.
Richard and his hand picked associates have all come from FTSE100 company backgrounds and have a wealth of leadership experience (good and bad!
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4 customer reviews
John Millington
I worked with Richard delivering training to young (and some older) managers in the construction sector. Richard took time to understand our business and each of the individual delegates on our courses so that he could adapt the training to address individual needs. Richard is able to skilfully maintain delegates’ interest whilst ensuring that key learning is embedded, which was particularly important on our intensive 3 day programme. I would have no hesitation in recommending Richard. More...
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Bernadette Kenrick
The best thing about Inspire Coaching Ltd is the time and effort Richard puts in to really getting to understand your business and the individual departments. I had a pretty sceptical bunch of department heads but by making time to understand how each person ran their department and what the pressures were, Richard devised a management training programme that catered for their individual needs whilst still being delivered to a group. One to one support outside the structured programme was also available to us and Richard was pretty much just a 'phone call away. Excellent attention to detail and customer service, I highly recommend Richard and Inspire Coaching Ltd, it will be money very well spent. More...
Reviewed on Facebook
Caroline Browning
I have had the pleasure of working with Richard Giles at both the Bath Priory and Lucknam Park, two 5 star hotels. What is refreshing about Richard is he takes time to really understand the business, company, values and designs bespoke training for the teams, he is always working on new and up to date training models. He has great rapport and empathy and really spends time to understand the individuals which builds great trust and helps make training sessions much more engaging. I would have no hesitation in recommending him to any business looking to invest and develop their teams More...
Reviewed on Facebook
Jason King
Inspire Coaching have delivered group training as well as coaching individual team members at two companies I have managed. The tailored content combined with professionally bench marked methodologies and strategies are truly world class and very effective. There is always a tool kit for you to continue working with long after the assignment is completed. I have utilized Inspire in Sweden, UK, Germany & France as well the U.S. They have collaborated with my Management teams as well department level and inter-team coaching. Areas they have tutored, workshoped and coached within have included mangement, code of conduct, appraisals, inter-cultural communications and customer excellence. I would collaborate with Inspire again and highly recommend them to other companies & organisations looking for development training and coaching. More...
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What do you love most about your job?
Working with a broad range of people from all backgrounds and at all levels. I get as big a kick out of helping an airport cleaner to value themselves and their contribution to customer service as I do helping a Board of Directors define their strategy.
If I can go home knowing that I have made a tangible positive difference to someones outlook then its been a good day. The icing on the cake is when the most cynical of delegates who start the morning with arms crossed, determined not to join in get so engaged with the learning that they come up at the end and quietly say its been the best course they have ever been on. Result!
What inspired you to start your own business?
I'd climbed the Corporate Ladder to such a point that I was managing a training region rather than doing what I love best - delivering and facilitating. The experience I'd gathered as a leader was invaluable but when the opportunity came to set up on my own I saw the chance to fuse the two skills together. I've not looked back since and whilst I have a team of facilitators and actors who represent Inspire Coaching Ltd - I encourage them to work with me not for me.
Why should our clients choose you?
We really take the trouble to get to know you as a client. Recently we spent time in all the customer facing departments of an international airport to fully understand their issues and views - and to get the language right when it came to delivering.
This pays dividends - demonstrating that we've taken the time to understand you and we're not here to trot out the same course we delivered in a hotel last week. The credibility it brings unlocks even the most challenging of delegates.
We also like to have fun - working with us (so we are told) is a pleasure - and our aim is to deliver engaging interventions which make you look good!
Customer Service Refresher Training
Are your customer facing teams in need of a “rev up” when it comes to the service they provide to your customers?
This half day programme contains everything you need to give your people – no matter what their current level of experience – a highly impactful workshop which will refocus them on the importance of delivering excellent customer service time after time.
The session covers the following areas:
• An experiential reminder of what it’s like being on the receiving end of good and bad service.
• A quick-fire exercise to ‘walk in the shoes’ of the customer, plotting a typical journey through your service or product to identify all the opportunities to delight or disappoint.
• Forum Theatre sessions using professional actors, mirroring real life customer service situations. This powerful learning format gives individuals the opportunity to focus on performance improvement by controlling the action using a stop/keep/start approach - without the need for uncomfortable and unrealistic delegate roleplays.
• Confidence booster activity that supports individuals to recognise what they “can do” to influence and shape the customer experience.
• “So What” session that brings the learning together and encourages individuals to consider the things that will make a difference and delight customers.
• Ideas collection to stimulate fresh thinking and gather essential insights from the customer facing teams around the blockers and enablers to customer service excellence.
