Homes Direct 365
Middlesbrough
(120)
Middlesbrough
(120)
Homes Direct 365 is based in Middlesbrough in the North East of England, specialising in stylish furniture, mirrors and lighting.
120 customer reviews
Ms C
The website shows items to look high-end and of good quality, the reality is very different. I ordered a full-size mirror which when arrived was badly damaged. The packaging felt damp, the polystyrene had black spots all over it (mould) and looked like it had been against a wall as the carboard was bent at the top. The mirror itself was dirty, poor quality, and badly damaged with the top section hanging off with all the nails exposed. I notified them, they said they would send a replacement, I insisted I wanted a refund. They done everything possible to keep hold of my money. I would strongly advise against dealing with this company. I did get my money back but only because I raised a dispute with my bank, and not because HomesDirect365 refunded me. More...
Samantha Sheridan
The fact i am having to give a 1 star rating is appalling as I would not give this company even 1 star.
My goods were delivered 3 weeks ago however I am on crutches disabled so I had to wait for my brother to unpack the furniture, one of the items was nearly 100kg
2 of the items faulty one broken glass not even unpacked out of plastic packaging and one has a defect in the middle of a piece of glass .
So they sent me out defected and damaged goods
These items even in the sale were not cheap and the company today has stated they will not replace them so I have had to contact trading standards and I will have to also refer to the ombudsman.
They say the reason for this is it has taken me 3 weeks to contact them I had already advised I am on crutches so how am I suppose to unpackage 100kg side unit on my own with no hands available to do so as I am on crutches
Absolutely disgusting in there lack of empathy to my situation.
Do not order goods from these sharks as they will send you out damaged and faulty goods and breach your consumer rights by refusing to do anything .
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Laura
HomesDirect365 lied to me, accused me of lying and offered no care, remorse or compensation for the stress they caused for my elderly parents during the pandemic.
They blamed my parents on multiple occasions for the company's own negligence and dishonesty and as a result, I've learnt a few lessons about who to buy from in the future and the importance of always leaving a paper trail!
I'll keep this as short as possible. My elderly mum and dad generously ordered me a mirror for my Birthday, last September. They live off of their pensions, so I was very grateful. After two months of waiting for the mirror to be delivered (with zero updates from the company) in November, I decided to ring and cancel the order on my parents' behalf and with their blessing and we agreed we would look for a mirror elsewhere. We were sympathetic of a company during the pandemic, who may be having trouble sourcing stock and keeping up with their customer service.
I explained to the lady on the phone that the mirror was taking longer than we would have expected and asked her to please cancel the order. She agreed very easily and it was so quick that I remember asking 'is that everything you need from me?' She said yes and that the order was cancelled and that my parents would receive the money back into their account shortly.
Fast forward to late January 2021, imagine my parents' surprise when a delivery man arrives with a mirror at their doorstep. They refused delivery which was met with 'it's not my problem, I can't take it back' and had to accept it. Mum told me, so I rang HomesDirect365 and explained to someone called Laura that there must be a mistake. Laura abruptly told me that there was no record of my cancellation and that if we want to return the mirror, we'll need to pay for a courier. I was stunned. I made a complaint via email, as that was the only option given to me explained the situation and asked that they graciously cover the cost of a courier. I was met by the same brick wall. I wish I could share screenshots here of the emails that went back and fourth between us. There was no offer to investigate further, no apology for holding my parents' money (unknown to us) for four months, without communication or a product to show for it. They actually told me that it was our fault, because my parents 'should have checked their bank statement.' I explained that my parents are elderly, don't have online banking and have been shielding during the pandemic, so as such, they have not visited the bank for a while. Besides, it is not their responsibility to make sure a company is acting ethically. HomesDirect365 finally made the mistake of telling me that it was not company policy to authorise refunds to someone who wasn't the card holder - they then insinuated that I was lying about the initial cancellation because, of course, their staff would NEVER go against this policy.
Our back-and-forth came to a head when HomesDirect365 admitted that they had received an email from my mum, back on the date that I cancelled the order, confirming that her daughter had cancelled the order (good old mum, always leaving a paper trail!) As we now know, this email should have raised some red flags because company policy states that refunds cannot be given to those who are not the purchaser of the product. I raised this to HomesDirect365 and asked why, when they received this email, was it not investigated. Funnily enough, they stopped replying to my emails. I sent two chaser emails and finally received a short response which shut the conversation down and ignored my questions about why my mum's email wasn't investigated.
I can only assume that lying about cancelling orders is something that HomesDirect365 do regularly, when naive, trusting customers like me ring up to cancel and don't ensure there's a robust paper trail. The reluctance to investigate the issue and blame placed on the customer is something that I have never experienced before with a company, the whole experience was very very weird. I'll sell the mirror for my mum and dad through Ebay/Facebook Marketplace to make sure they get their money back and help them set up internet banking so they don't have to go through this again.
Hopefully this review helps stop anyone else experiencing the same thing - shop somewhere reputable, don't risk losing your money to this dodgy retailer.
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Allan Sykes
A very bad experience. Order made 20th August with Zero contact by 365. Delivery 3rd December after I chased the product 4 times.
No help from delivery guys to unpack a sealed pallet. Just a couple of thugs who said Not our issue.
MY STRONG ADVICE IS DO NOT USE111
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Benjamin crabb
Amazing service, could not of been better customer service & delivery. WEB109595
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Andrea Murphy-King
I have furnished two bedrooms and my living room with furniture from Homes Direct 365. The service I received for each order was excellent. The staff were extremely helpful and each delivery was prompt. The quality of the furniture is second to none and the prices are very reasonable. I cannot recommend this company highly enough, in fact im now saving to furnish my third bedroom. Love love love this company and their furniture! More...
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Emily Torrens
WEB100591- I ordered a stunning mirror from HomesDirect365 a short while ago having been unable to find anything that I liked and that "fitted the bill" anywhere else. It was my first order from the company and I would use them again. I did need to wait for delivery, but on emailing them the team were very responsive each time. Thank you! More...
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Laura Keating
Gorgeous bed. Delivered in the stated time frame. My daughter loves it, would use homes direct again. WEB102273
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Linda Smith
Fantastic quality finnishing detail is so lovely had to wait on it being made, it was so so worth it, heavy bed not rubbish so proud of it. Also lifetime guarntee
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Zak Sampson
quick delivery of my chest of drawers, mirrored effect looks amazing - thanks
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Christopher Slavin
Very good service. We were advised of delivery date and time, and the mirror arrived on time. Quality is excellent and as described. Overall, very satisfied with product quality, price and service. More...
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David Waddell
Brilliant experience. My item arrived on the day/time specified in perfect condition. Really happy. Will definitely shop with Homesdirect365 again. Thank you. David Waddell
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tracy mcreavy
Great experience. From ordering to delivery. Furniture is exactly what i ordered. Great quality. Would defo order again
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carol bramley
I bought a large bow fronted set of mirrored draws I am extremely pleased with them the quality is great and because I bought them in the sale the price was excellent I was kept informed about deliveriery down to the last twenty mins the delivery men were great took it upstairs and put. It where I needed it to be it was packed very well and I will definatley use homes direct again billing name was. Carol Bramley ref number91245108 More...
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Imran Patel
Great product, service and price. Love the whole experience. I will be shopping here again soon. WEB105330
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ANGELA MORROW
I am so thrilled with my console table . Homes direct were absolutely first class from point of sale uo to delivery . They kept me updated on the transportation of my table as this was coming from England to Scotland . Extremely helpful and professional staff. Would definitely buy form them again More...
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Ashley James
Reference No: 108901 (WEB108901)This is the 4th item i have purchased from the website. Although items can be on long lead-in periods, the communication is clear on when the product will be delivered and who it will be delivered by. Fantastic Customer Service and amazing bespoke products. Would highly recommend. More...
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Matthew Knight
Great service and a lovely product. No faults found. The product was a t.v stand that fits perfect and is very strong. Thanks again 365. Will deffo use you again
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catherine suddaby
WEB98420I ordered a bed for my.mother the Lincoln 4 poster bed It did take some time to arrive , but it was we worth wait as the quality of the bed is impressive and its beautiful and agelessI joked shes got the nicest bed in all of walesWould order again
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Andrew Fenton
Wife's happy with the gear. Job done.
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Emily Reed
WEB98487Love my dressing table, high quality. Good customer service, I missed delivery a few times but was rearranged with out no hassle.
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Claire Gould
I bought a chest of draws to match a similar purchase 12 months ago. The order placement was straightforward and easy and delivery was arranged within days. The French style glass bedroom furniture is elegant and easy to maintain More...
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jean marangos
I renovated a retirement flat and bought 2 Chest of drawers and 2 bedside cabinets. My friends and family have all said how beautiful it looks. I am thrilled to bits with it. The service an delivery from homesdirect365 was excellent. I would highly recommend this company. More...
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Rosemary Fenton
Lovely, well designed piece of furniture (chest of drawers) delivered-nice quality and polite customer service. I would recommend Homesdirect to my friends/family.
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Janine Daley
Good quality furniture, arrived quickly well protected packaging, will definatley buy off you again
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tristan crossland
Ordered a French super king-size bed and got to say more than extremely pleased with the product and the delivery which was as promised Will Definitely use this company again.Tristan
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Susan Rand
The whole experience from homes direct was brilliant from ordering to the delivery. The furniture was top class at a very good price. I would highly recommend this company and have already passed their details on to all my family and friends. More...
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sarah mccarthy
I bought a silver French tv unit, arrived before the expected delivery date I was over the moon! The tv unit is stunning I get so many compliments on it. Such a decent price to, thank you I will defiantly be shopping here again in the future. More...
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Carol Morris
Perfect in every way, from ordering to delivery. Excellent quality would definitely recommend this company.
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GILLIAN Hamiltion Smith
After along wait for my chopping board..however when i received it for my Son's birthday..he was well pleased with it loved it liked the details around it. .as he said to me..mum its lovely and well worth the wait..he only wished it was there at his party cause he wanted to show it of ..It was a large chopping board .. More...
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Francis Kynaston-Pearson
After some initial problems, everything was sorted to.my satisfaction. Thanks
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Wieslaw G
Good communication, product arrived well packed and better than expected, nice quality, good finish and nice details
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Swati Somani
Ordered a console table very good quality definately buying in future from them
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Bushra Ali
I ordered a super king bed and mattress, I was very pleased when they arrived and its so comfortable, well recommended and even my mum has ordered the same bed and mattress! WEB99342
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BEVERLEY SAIT
i bought a tv shabby chic cabinet i thought delivery was good the person at the other end of phone was very polite and helpfulso please with itthank youb satweb 101229
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Callum Sainty
Great service, I recently ordered ornaments for my mothers birthday and the quality of product and delivery were superb. I would definitely shop here again. Callum Sainty WEB98340 More...
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Ian Pritchard
Quick communications are always a bonus when dealing with people online.
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Peter Elliott-Hughes
I bought an easel for a special painting that we have and the easel is perfect.It did take a little time to arrive but when it did I was so pleased. Really excellent quality and great value for money.Highly recommended.Peter ElliottWEB REFERENCE NUMBER WEB92701. More...
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Laura Woodley
Web100401 Woodley/BarkerFantastic product, communication and the delivery guys were brilliant! Cannot say a bad word about this company - will order again from them! Highly recommended Many thanks! Laura More...
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Scott Binnie
Lovely mirrored TV cabinet....good quality... delivered when promised & very happy with it...would use again..WEB ORDER 99725
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Jan Batchelor
The Dressing table I purchased for my Daughter's bedroom looks beautiful - If you order any furniture it is best you ring them to see how long despatch time is - I had to wait quite a few months for mine but it was worth waiting for. WEB90032
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Ann watson
My furniture was delivered yesterday. On time with a phone call from a most helpful driver to say when he was due. The furniture is better than expected and we are more than delighted. If anyone worries about ordering on line without seeing DON'T. Ann w Web 98753. In conclusion all staff dealt with were polite and knowledgeable More...
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Charles A
Bought a beautiful valet stand here. One of the best purchases I’ve ever made. Great quality, you can tell this thing will last a lifetime. Also great customer service !
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michael williams
Very nice cabinet delivered quickly,well done.WEB92828
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Robert Suhadolnik
Can’t fault this place, great quality furniture, love my new dining set, excellent service, great prices and spot on delivery time!
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Vernon Purcell
I ordered the bedroom suite, it arrived bang on time, the pictures we just what we ordered. Great service, excellent delivery and great packaging. Thanks guy for great service.
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Patricia Evans
Very good quality for the money. Bought bedroom shabby chic 4 pieces. Very happy with purchase Delivery man especially noted for courtesy, help and extra assistance. Initially a couple of problems setting up delivery as am far away from their factory but all eventually sorted to my satisfaction. Company tries hard....... More...
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Phillipa Scofield
I was so pleased when my chaise lounge turned up, they had to order it in for me as it was out of stock. I had seen on Homes Direct 365`s Facebook that it had been used in the Geordie Shore house in the new series and it looked amazing! Saving up now to get a few other French style pieces More...
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Mick Gay
We are delighted with the bed we bought for our property in Wilton. The quality is excellent, plus the service we received was very good. Delivery was no problem too.
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Helen Hardcastle
Bought a pair of bedside tables lovely quality and arrived promptly would highly recomend.
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