Harvey W. James combines over 25 years of letting and management experience and are on a mission to deliver unique and personal customer service to our clients that is difficult for high street agents to replicate in this ever-changing letting landscape.
We offer a range of professional letting services to our clients from advertising only to full management services. Technology has certainly changed the way that letting agents conduct their business, but we know how important it is to stay in touch with our clients.
That’s why when dealing with Harvey W. James you will find the perfect balance of receiving an efficient service from the use of property technology, whilst also benefiting from a hands-on approach from the directors themselves.
Please find the following information below and look forward to working with you.
Why Choose Harvey W James
Whether you are thinking about becoming a Buy to Let Landlord or already have a large portfolio, Harvey W James will give you:-
- Achieve the best price with best offers
- We're on the biggest letting portals i.e. Zoopla plus over 25 more!
- Open and transparent fees with no setup fees, free marketing and No Hidden Cost.
- 24/7 online My Account and just a phone call away
- Free professional photography & property dressing service
- Expert and up to date lettings legal information
- Independent appraisals of quality properties
- Properties let within an average of 1-2 weeks
- All referencing & credit checks completed
- Tenancy Agreements are comprehensive and fully up to date with current consumer legislation and created by PainSmith Solicitors
- Free property licensing updates (automated notifications sent when anything changes that affects your property)
- All tenant/s are Checked-In by Harvey W James
- Free fire safety, smoke & carbon monoxide alarms test compliance at Check-In
- Right to Rent checks carried out by Harvey W James at Check-In
- Rents paid to landlords within one working day (usually the same day)
- Provide you with a rental income for the duration of your let and provide services to protect your property asset
- Free household utility switching service
- Professional property inventory services
- Rent guarantee & Tenant eviction protection insurance
- Home emergency cover
- Dedicated maintenance platform
- No contracting fees, our negotiations with contractors are on your behalf – not ours.
- As a member of ARLA, we ensure that we have the best knowledge and accreditation within the business
- Propertymark client money protection scheme (CMP)
- Being landlords ourselves we promise we will look after your property as if it was our own
Finding a good Letting Agent
The Association of Residential Letting Agents ARLA has a database of member agents, searchable by area. Using an ARLA agent is highly recommended. Although anyone can set up as a letting agent without any qualifications or experience, ARLA ensures that its members have basic industry qualifications.
It also requires them to comply with a stringent code of practice. All members are bonded so that if a member does fold, owing money to clients, those clients can claim their money back. Members are also required to have professional indemnity insurance and procedures for dealing with complaints.
Many letting agents work alongside estate agents, who deal with property sales, based in the same office. While it can seem reassuring to go with a large agency, particularly if they are part of a recognised brand, some agents suggest clients receive a better service from specialist letting agents.
Some estate agents only have one desk dedicated to lettings and see it as a side business, preferring to concentrate on sales. Estate agents deal who mainly in property sales are used to short-term relationships with their clients, who they will probably never see again once the sale is completed.
They might not have the experience to offer quality, long-term, customer care needed in lettings.
To provide our clients with the peace of mind, we have chosen to regulate Harvey W James registering with the Association of Residential Letting Agents (ARLA) and the Property Redress Scheme (PRS) who are leaders in property compliance and best practice.
What you should look for when choosing an agent
Ask the agent how often they let out properties in your area. Go for an agent that has a lot of experience letting out your type of property in your area. Ask if they have an extensive client list – both landlords and tenants. Perhaps they can put you in touch with a landlord who has used their services.
They should have a history of letting to reliable, trustworthy people on a long-term basis. You want your tenants to pay their rent on time on a regular basis and stay in the property as long as possible.
You should also ask how the agent vets tenants. Some will do a full credit check, others simply ask for copies of bank statements or personal references.
Ask the agent how they intend to market the property. Small agents with limited resources might simply put a sign up outside the property and a small ad in their shop window. Bigger companies might charge a slightly higher rate, but they will have the resources to advertise in the press, which will reach more people.
Ask if the agent can provide rent guarantee and legal expenses cover. This type of insurance ensures you will be compensated if a tenant defaults on their rent and will also cover expenses for legal action you take to evict them. From £59 - £99 (6/12 Month Polices)
Above all, a good agent is trustworthy. They should be happy to answer all your questions and be upfront about their fees, services and procedures. All the paperwork should be transparent and easy to understand. For standard lets, they should use a model of the Assured Shorthold Tenancy agreement or something based on it.
This agreement is flexible and straightforward and is recommended by ARLA. Any terms of the agreement that are not standard should be explained clearly.
In general, you should not have to pay any fees until the property has been let, but check this with each agent.
What Happens Next
Once you have found an agent you are happy with, they should get the ball rolling quickly. They should keep you informed of any developments and interest shown in the property. You can ask to meet prospective tenants so you can get a better idea of who you are renting to.
If you have asked the agent to manage the property, they should keep you informed of any problems or work that needs to be done. Unless you have agreed otherwise, they should always ask for your approval before any work is carried out. If work is likely to be expensive, ask the agent to get quotes from at least two different tradespeople.
Harvey W James LTD trade as a Limited company registered at Companies House (Reg. No 11169043)
Registered address: 1st Floor, 415 High Street, Stratford, London, E15 4QZ
Office number: 020 3865 1500 / Enquires: email@example.com
Our Working Hours: Monday - Friday 9:00am - 7:00pm / Saturdays: 10:00am - 5:00pm / Sundays & Bank Holidays: Closed
Assuring you of our best attention at all times.
Harvey W James
Know a Landlord?
Introduce us to a new Landlord and we will reward you with £50 of M&S vouchers
If you know a landlord who is looking for an agent to take care of their property, then introduce them to us and we will reward you with £50 worth of M&S vouchers for every property we successfully let as a thank-you.
That’s right - £50 for each and EVERY property we let - so start spreading the word and then you can get shopping!
My experience with Harvey W James has been great. Special shout out to Warren; he’s the kindest guy and his support throughout my renting experience did not go unnoticed! Credit to the team.
Warren was super helpful, patient and accommodating throughout the process. I am a very happy customer. Thank you!
R. Richárd Kócza
Amazing customer service from Warren, the friendliest, most helpful agent I’ve ever met! Even though he just collected the keys from us for our previous landlord, he gave me a lot of helpful advices and an update on laws which benefit future tennants. If I’d ever need to rent, I’d choose his services! More...
Having used Harvey W James for the property I am currently renting, I found their services to be extremely helpful and considerate to my needs. They were always mindful of my best interests and advised me accordingly, I had the pleasure of Warren Pongchai taking care of the transition to my new home. Warren was so attentive and persistent for any of my wants, I honestly couldn't of hoped for a better agent to facilitate my moving. Based upon my interactions with Warren I would hugely recommend Harvey W James for their services when moving home. More...
Abdul Rahman Munawar
When it comes to moving the only thing you want is for the whole process to go as smooth as you can. Finding the right agent to help you is also essential. All I can say is that Mr. Warren from Harvey W James helped us get everything sorted out in a professional and very friendly way and gave us all the info needed to make sure we make the right decision and provided an excellent service. Many thanks to Warren. I would highly recommend Warren and this agency if you are looking to rent a property. More...
Highly highly recommend to anyone looking to rent in East London! Really great with students!
I would love to recommend Harvey W James to anyone interested in renting/letting and buy/sell in East London.
Gabi Miross Miro
Partnered with Harvey W James to get two properties filled and couldn't ask for more. They asked me how hands on i wanted to be and matched their services to suit. Very impressed with the slick online systems which i've been able to keep up to date and sign off on the move. Would recommend every time. More...