creature comforts Pet Resort

creature comforts Pet Resort

creature comforts Pet Resort locationAngola, New York

(5 Reviews)
creature comforts Pet Resort Reviews

Reviews


Review of creature comforts Pet Resort by sara cwick
5 06/07/2018 sara cwick

I just love this place. Being a very overprotective dog parent, I know she is in good hands. I can go on vacation without any worry now.

Review of creature comforts Pet Resort by Jennifer Obson
5 26/06/2018 Jennifer Obson

We had such an amazing experience here! It was my dogs first times ever boarding and going to a dog daycare so we took several tours at different facilities and this place by far was the best choice! Staff was so friendly, caring, and compassionate! Very accommodating and making sure your dogs felt they were at a resort!! Hands down I would 100% recommend this place to any other fellow dog parent 🐾❤️

Review of creature comforts Pet Resort by Karlene Kardysauskas
5 22/05/2018 Karlene Kardysauskas

Boarded my doggie for 11 days and they were wonderful. She warmed right up to the staff and daycare. Loved, loved, loved the webcam feature to peek in on the fur baby anytime. Definitely will use in the future for boarding and plan on continuing weekly daycare.

Review of creature comforts Pet Resort by Santana Coon
1 02/05/2018 Santana Coon

The pet care seemed to be reasonable and the facility seemed clean and nice enough. The severe downside of this is customer relations. I just recently had my first boarding experience here. I chose this facility based on the fact that my older dog with cancer requires 24 hour supervision. I had called to make a reservation about two weeks in advance. During the next two weeks I printed off the paperwork and policy and had a question regarding check in and check out time. It wasn’t very clear to me that the dogs needed to be picked up before noon or I would be charged for an additional day. I asked the employee when I dropped the dogs off if I was able to have them picked up before noon if I would be charged for the additional day. I was told that as long as they were picked up before noon that I would not. I made arrangements for them to be picked up before noon and was shocked to find that I had been charged for the full five days anyway. When I spoke to the person I had arranged to have pick them up she told me that the owner had told her that it did not matter that they were picked up before noon because the original pick up appointment, made without paperwork or explanation of the policy, was 1:30 pm. There was also apparently some kind of miscommunication because I had called at 8:00 am ensuring the person who would be picking them up and the pickup time of Noon and I was told again there was no problem. When she made it to pick up the dogs it was a long stop because anther employee claimed that they could not release the dogs to her. When I finally made it home I discovered that while the dogs seemed fine the staff also failed to send the dogs food home with them when they were picked up. After the nightmare of a pickup I called to request that I speak to a manager. I was told that the owner was in a meeting and that I could send an email. I told the employee that was not acceptable and I would like to speak to someone at least on the phone. I didn’t get a call back until the next day where I explained the situation and I was told that the policy is written clearly, it’s my fault that I did not understand, the employees know the policy, and there was absolutely nothing that Emily, the woman in charge, would be willing to do. I would not have inconvenienced a friend to pick up my dogs for me before noon if I had not been told that I would not be billed for the additional day of boarding, which at 76$ a day isn’t a small loss. I am not upset with the policy, if it had been properly explained, and this mistake on their part had been resolved, I would have made another reservation immediately. Instead the owner repeated read the policy to me as if I’m not capable of reading the English language instead of trying to reasonably resolve the situation. The lack of respect in their customer service was unacceptable and for that alone I will not return.

Review of creature comforts Pet Resort by Larry Fobbs
4 17/03/2018 Larry Fobbs

Our community is so lucky to have this company right here in our backyard. Heard nothing but positivity from our friends who have used their services. Keep up the great work that you do folks.

creature comforts Pet Resort


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