Cleaned & Gleaming Ltd

I hope to use this company for domestic cleaning.
Representative who visited was very friendly and professional. The service he offers is exactly what we require and competitively priced.
Hopefully they will commence cleaning soon and will do an excellent job More...

I have been consistently disappointed with Cleaned and Gleaming.

- Poor communication: my original appointment for a quote was rescheduled twice due to the office initially forgetting about the appointment and then cancelling a re-booking with less than 30 minutes notice. I often do not receive timely responses to queries which can have significant effects on my work.

-Different cleaner every week. I have only had 3 weeks where I received the same cleaner over approximately a 3 month period.

-Quality of the cleans are poor. I have had to clean my toilets after the cleaners on multiple occasions despite highlighting that this was an area which I do tend to check. Most of the time, bleach is poured down the toilet and the toilet is not scrubbed or wiped down. Bath tub has only been cleaned once and only after I asked for soap scum to be scrubbed. Surfaces are not dusted, windowsills are not wiped down.

-Small items such as dog bowls are not moved out of the way when mopping/hoovering and instead, the cleaners mop/hoover around them. Although I appreciate large items would not be moved, I would expect such things to be moved to ensure a good quality clean.

- Ironing service is not of a suitable standard. Despite providing the cleaners with a steam iron, they were unable to suitably iron shirts. One cleaner actually stated they would not do shirts as they were too difficult and would only do pillowcases.

-One pair of cleaners refused to acknowledge feedback and refused to repeat areas which were not cleaned adequately.

-Multiple cleans rescheduled or cancelled at short notice due to lack of staff but this flexibility was not afforded to me.

The owners and office staff are exceptionally pleasant, however, the quality of the clean was not up to standard and I would not recommend this company. They have caused me more frustration and stress than if I had taken the time to clean the house myself. More...

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Reply from Cleaned & Gleaming Ltd

We are sorry you have not been happy with our service. Due to Covid-19 we have been operating on reduced staff, and occasionally staff have had to isolate at very short notice which is why are not always able to send in the same cleaners (we do advise of this at the time of quoting). We did attempt to advise you of changes as quickly as we were able. Due to staff shortages office staff have even had to step in at very short notice. When you asked to move your clean we physically could not accommodate it as we had no available staff – the director did explain this was the only reason and advised that we would let you know if any customer cancelled and we could squeeze you in. Where possible, when you advised us you were not happy with cleans we did attempt to rectify them. On some occasions you told us to leave it until the next clean. We have spoken to all of our cleaners who have cleaned at your property, and they all say the toilets were cleaned. As a company we DO NOT use bleach. Ironing – Our ironing service is an external service. We employ a lady purely to iron and the remaining staff to clean. When we quote we do advise that if customers want a few items ironing the cleaners MAY be able to accommodate that if they have any spare time. Again, we are very sorry you have had issues and we hope you find a cleaning company that is suitable to your requirements.

Very disappointed with the clean. Toilets, hob, sinks not cleaned. Bits on the meant no hovering done. Call company to complain. I sent them pictures of the work done. Booked another clean the following day with exactly the same result. A BIG LET DOWN More...

Disappointed with the volume of cleaning achieved in the time stated. I was informed 2 hours would be enough time to do a general clean of my home, however, only 3 rooms were partially cleaned, toilets were not even bleached/wiped and when initially asked to hoover the sofa and concentrate on the living room, nothing was moved to clean around it, even though I stated on arrival that the reason I had booked a cleaner was to assist with moving things around to clean, as I am currently on chemotherapy and am struggling for energy. Following their attendance, I sent a polite message to the person who had coordinated the clean, and didn't receive a response. Very disappointed More...

No response and it's been over 24 hours

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Reply from Cleaned & Gleaming Ltd

I am sorry you did not receive a response on this occasion. We did not respond to your enquiry as we were not taking on any extra work at the time due to being fully committed.