BUBBLE IT SOLUTIONS LTD
Nottingham, Nottinghamshire(1 Review)
In today’s challenging economic climate, the importance of good branding and extensive online exposure cannot be rivaled by traditional marketing methods, which is why you need to employ the skills and expertise of a Nottingham based website design company that has a proven track record for creating beautiful yet fully-functional website designs tailored to your exact requirements.
BubbleIT a Nottingham Website Design agency understands that choosing a website design company to design, develop, market and support your website is a decision that should not be made lightly. There’s no denying that investing in a website is imperative to survive in this day and age, however websites don’t have to cost the earth, which is why we have a package that appeals to everyone’s budget, furthermore being a Nottingham Website Design agency we can offer a personal touch and discuss your requirements and specifications in person!
We have been designing, developing and supporting a large range of websites across multiple platforms and industries for many years, we have an extensive portfolio which can be found at: http://www.bubbleit.com/website-design-nottingham. Furthermore we offer our customers / clients the personal touch, we don't believe that just designing a website is enough, we help and support our clients every step of the way and ensure that their goals and objectives are achieved.
BUBBLE IT SOLUTIONS LTD Reviews
We take great care to ensure the quality of our work and service exceeds customer’s expectations and disappointed to hear you have not been satisfied with the service received at BubbleIT.
Your laptop was initially booked in on the 19-08-2016 and left our workshop in a completed working state on 11-10-2016.
During this period of time we explained there would be delays as the hard drive in the laptop had failed and the copying process was taking time to complete as it was unable to successfully read from the source drive. Furthermore, we had requested you to provide a copy of the original MAC OSX installation CD so that the operating system could be re-installed.
We advised we had contacted on numerous occasions and left answerphone messages appropriately. Our backup/recovery charge for this process was outlined too you at the time which covered one hours labour time and cost of a new Western Digital Passport hard drive to which your data was copied too.
Your laptop was brought into us recently (23-06-2017) where you claimed the hard drive had failed and it had not worked from the moment you received the laptop in August 2016 and due to family commitments and a house move you were unable to notify us, this is 10 months later. We offered to review the hard drive at no charge and determined it had been used quite significantly.
We also discussed with the hard drive manufacturer who outlined the reason for failure was most likely due to the environmental conditions it was operated in but they would need to examine it more closely to locate the exact cause.
You have two aspects of work that was carried out within this repair. The first was the backup and recovery, this was a one hour service charge at £45.00 and the cost of a brand new Western Digital My Passport hard drive (£64.99), the total of which was £109.99.
The second aspect of the work was the installation of a brand new 1TB Seagate Hard Drive (£49.99) and OS installation service charge of one hour (£45.00) the total of which was: £94.99
We have refunded you £94.99 which included the 1TB Seagate Hard Drive and OS installation service charge of one hour. We are clearly unable to refund the £45.00 for the backup and recovery work which was completed and you have used without any problems.
As you were unhappy on all occasions with the level of service received from BubbleIT, we felt repairing this laptop would not resolve the issues for you, instead we have provided you with a full refund on the hard drive and associated service charge so you could locate another company where you feel the service is to your level of satisfaction.
We hope you find this resolution acceptable and wish you all the best.
BUBBLE IT SOLUTIONS LTD
BUBBLE IT SOLUTIONS LTD Location
69 Station Rd, Beeston, Nottingham NG9 2AW, UK
BUBBLE IT SOLUTIONS LTD Q&A
What makes a great website?
The formula to creating a great website has many steps, the first and most important is understanding your business audience, after all you know your business better than anyone else. Once you understand your business audience we will work closely with you in designing and developing your website to meet your requirements and business goals. We have been designing, developing and supporting a large range of websites across multiple platforms and industries for many years.
We understand that a great website is not just about the initial design and brand development, it is about how the end user / customer experiences and understands the brand, coupled with the support and development for future upgrades and customisation's.
What questions might you ask a client when starting a new project?
When working with a client we follow a strict process ensuring that the website design end result is exactly what the client was expecting from a design, functionality and usability perspective.
Website Design Process
Understand your business and project scope / brief
Discuss your website brand, style and target audience
Discuss the user experience, functionality and ease of use
Begin the development of the website
Project review and testing
Website training and Q&A’s
Marketing and social media review
We understand that different clients require different features and provide completely bespoke packages depending on the needs of the business. Perhaps you’re looking to sell your products or services online and require a fully integrated eCommerce platform for your business? Or maybe you’d prefer an easy-to-use Content Management System that will allow you to add or edit your web pages as often as you like?
Whatever your ambitions as a company, our team will recognise your needs and provide you with a complete website design package, from start to success!
What do you love most about your job?
We have a passion for technology, the pace, new features / platforms being developed, constant learning and evolving at a rapid rate is what we enjoy about our job.
That being said, we wouldn't be here without our clients / potential clients, we are constantly evolving and in contact to ensure that their website is meeting expectations and how we can help them assist to make it better!
This continued contact and learning is what we thrive and love!
What inspired you to start your own business?
We are a very enthusiastic, unique and energetic team which gels perfectly together and has done for many years. We decided to find our particular business ethos and model would be almost impossible whilst working for others! For this simple reason we decided to start our own business, also who doesn't like to be their own boss!
Why should our clients choose you?
We have 10 years experience in the website design and development industry with clients across many business sectors / industries and development platforms.
We are customer satisfaction focused, we are happy when you are!
We always go the extra mile for our customers and support them even when the project is complete to ensure they are not left alone.
We can design and develop small to enterprise solutions and template-based to complete bespoke designs.
We are competitively priced and never have any hidden costs! The cost we quote is what you will pay even if it costs us more.
We are local, friendly, approachable and a family run business.
BUBBLE IT SOLUTIONS LTD Services
You’ll be blown away by the sheer range of IT support services on offer from Bubble IT. As a well-established and dedicated IT support company, we understand that it’s not always possible to run a dedicated IT department in-house, so our objective is to provide our clients with comprehensive IT support packages that ensure the advice and technical help you need is available should you have any concerns or issues.
In today’s challenging economic climate, the importance of good branding and extensive online exposure cannot be rivaled by traditional marketing methods, which is why you need to employ the skills and expertise of a Nottingham based website design company that has a proven track record for creating beautiful yet fully-functional website designs tailored to your exact requirements. BubbleIT a Nottingham Website Design agency understands that choosing a website design company to design, develop, market and support your website is a decision that should not be made lightly. There’s no denying that investing in a website is imperative to survive in this day and age, however websites don’t have to cost the earth, which is why we have a package that appeals to everyone’s budget, furthermore being a Nottingham Website Design agency we can offer a personal touch and discuss your requirements and specifications in person! We have been designing, developing and supporting a large range of websites across multiple platforms and industries for many years, we have an extensive portfolio which can be found at: http://www.bubbleit.com/website-design-nottingham. Furthermore we offer our customers / clients the personal touch, we don't believe that just designing a website is enough, we help and support our clients every step of the way and ensure that their goals and objectives are achieved.
Cost effective and secure Hosted Exchange Online gives you the opportunity to build on your customer service and business efficiency by enabling you to contact, collaborate and share wherever you are and whenever you need to. Now more than ever, your business needs cost-effective and flexible communication tools. With our Hosted Exchange 2013, email becomes instant and gives you access to shared calendars, contacts and documents. Moving your Exchange environment means you will reduce the IT overhead of running on-site Exchange, and gives you better control of your costs by reducing the need for expensive hardware installations and ongoing maintenance, without sacrificing service and quality. The Hosted Exchange environment is super-resilient, is fully managed, and every email is scanned for viruses and spam before it arrives in your inbox. With our Hosted Exchange, it’s easy to see the benefits: Reduced IT infrastructure costs Exchange 2013 Instant deployment Massive 50GB per mailbox Enhanced security Mobile email ‘push’ technology No upgrades or repairs Shared calendars and contacts Easy mailbox control Public folders and subfolders Instant scalability Multiple UK Based Data Centres
Office 365 Benefits Access your email, contacts, and calendar anywhere on any device via Outlook, with built-in spam and malware protection that automatically updates itself. Hold online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. A private social network enables your company to stay connected, share information across teams, and make faster, more informed decisions. Simplify IT management and save money with a reduced IT infrastructure and continuous backup and disaster recovery abilities. Store up to 1 TB of documents online to easily access anywhere on any device, share with colleagues, and back up your work. Get telephone technical support for setup and deployment. Get more support via online Q&As, how-to resources, and the Office 365 customer community. Flexible plans to meet your needs. Choose between plans that include online versions of Office, or get the full Office suite loaded to your favorite devices. With solutions built on Microsoft products and technologies you can let your employees do their best work wherever they need to be, with confidence that your data is protected. Whether they want to access their latest files while on the road or connect with team members from a remote location, give employees a best-in-class mobile productivity solution, combined with the protection and control your business needs. How can we help? Our experienced technical staff can assist you with your Office 365 migration project, our services include: An infrastructure audit to determine your readiness for Office 365. Migration all of your user email, contacts and calendar items from your current system to Exchange Online. Assistance with purchasing required licenses for Office 365. Management of your domain registration and associated DNS records. Ongoing Office 365 support by phone and email.
VOIP Telephone Solutions
When running a business, you want to focus on the important things. Through our partnership with some of the UK’s leading VOIP and Broadband providers we have the experience and expertise to assemble you a solution that will cater for your exact requirements. With servers distributed across multiple data centres around the world our services have been designed with reliability and agility in mind allowing you to compete with rapid increase when required to compete in today’s world. We excel at delivering integrated Cloud, Mobile, Fixed and Broadband services throughout the UK.
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