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The House of Couture

Walnut Creek, California

(79)
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5/5

79 customer reviews

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20 June 2022

I had previously posted this review but deleted it because the credit card dispute was not closed and I did not want any retaliation. Now that I have officially gotten my money back, I am here to ensure no one else has to deal with Sharifa. I am going to try to be as objective and thorough as possible.

My mother and I come for our scheduled appointment and Sharifa is on the phone the entire time. She barely talks to us as she was too preoccupied on the phone. I try on a few dresses and my mom has to help me in and out of them. I have never been in a bridal boutique where I was not helped. I did not end up finding anything I liked in the store, but Sharifa showed me the Pronovias catalogue. Luckily, there was a dress I knew I would love so we ordered it!

Some weeks laters she calls to let me know the dress had arrived - earlier than expected. We unbox the dress together. However, when I tried it on we noticed there rips and tears everywhere. There was discoloration throughout the dress and it was completely sheer - something not noticeable in the stock photos we saw prior to ordering. She said she would contact Pronovias. However, they did not end up having the dress in my size. I'm a size 2 and she wanted me to order a size 10! She later ended up saying there was a size 6, which is still far too big for me. I told her I was not comfortable with ordering a dress so large for me, especially as the style and fabric of the would would be ruined with such extreme alterations.

I asked her for a refund. Here is the exact copy and paste from the email to me:

"The found size 6 in Barcelona warehouse if you want me to order that I asked them to check before they gonna send it to me you are under contract and I am under contract with them we cannot refund your money because exchange it for any other gown thank you for understanding the way the business is. you did sign the contracts
Thanks
Sharifa"

Copy of another email from her:

"My dear Yasamine , you need to contact the pronoia’s to refund to me to refund you , you do have a contract with me to exchange , I already send the gown back to them. Please send email to pronoias why they are not refund the want only exchange, sorry for inconvenience my hand is tied I can’t do anything they are not lesson to me that their policy to exchange only, the have beautiful dresses pick defriend Gown or go with size 6 the have .

Best
Sharifa"

&
"My dear you have contract with me to and you sine . I will send you the copy when you sine no return policy. Because the garment was damage I could do exchange for you No refund.

Thanks"

The last email from her:

"You sine in my contract , no refund.

Thanks"

The dress I purchased from her came absolutely damaged and in unwearable condition, yet she refused to refund me. She then told me I needed to contact Pronovias for the refund. I informed her that I have a contract with her, the merchant, not Pronovias. I have no legal or contractual relationship with anyone but Sharifa. I literally paid her thousands of dollars and had no dress to show for it.

We went back and forth until I had to dispute it with my credit card. This woman was trying to keep my money and force me to buy something else from her store even though she offered no decent options.
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26 October 2019

I am currently having my wedding dress made by Shari. So fare everything has gone very well wokring with her. She was great about working with my very tight time frame! ! I am giving 4 stars because I don't have the complete 100% finished product yet. The gown is what I envisioned and fits perfectly! More...

Reviewed on Yelp

9 October 2019

Sharifa created an amazing dress for me. I brought pictures of several similar dresses and discussed what I like about each dress. She was able to create a dress that met all my requirements. She was easy to work with and the process was really fast. I loved having the flexibility of not having to worry about tailoring as I knew she and her team could handle everything in house. Loved my dress and highly recommend House of Couture. Thank you for allowing me to having such an amazing dress on my special day. More...

Reviewed on Yelp

7 October 2019

Great

Reviewed on Google Maps

4 August 2019

Took private sewing lessons here, had an absolute blast! Sharifa is an awesome teacher and is very knowledgeable in couture sewing technique and design! Could not have asked for a greater time, or better value for money. Her lessons were informative and fun, and I learned a lot! More...

Reviewed on Yelp

30 June 2019

Amazing seamstress!! I highly recommend Sharifa. I came in desperate for a dress that looked good for a formal event. She had a beautiful dress in stock that she had made that she was able to remake to fit me. It was perfect and I am so grateful to her!! And she was able to get all of this done in a short amount of time. More...

Reviewed on Google Maps

16 May 2019

Iam very happy for their service excellent customer service they call us back for ur needs my suit  was so fitted sharifa & tamanna they did a excellent  job 100% recommended try them

Reviewed on Yelp

4 May 2019

You hear the horror stories of seamstress taking months to alter your dress the minute you say it's a wedding dress, but not here! She knew exactly what I wanted and is knowledgeable enough to provide suggestions to give you what you actually need. The bodice was what needed all of the work and because of the extensive beading I was worried it was be an expensive and long project to get the alterations done. Not at all!  She was able to insert cups, brought the waist in, made the arm holes larger (no idea whose arm was suppose to fit there originally) and made buttons to tie my train up after the ceremony (so that I could walk without someone having to run behind me!).Easy in and out appointments and I received my dress back in a month. She was very friendly and professional and I appreciated the care she took with my dress. Will definitely return again! More...

Reviewed on Yelp

18 April 2019

She gave me exactly what I wanted!! I went in showing her a picture of a shirt I wanted her to make into a 2 piece and she matched exactly what I wanted. There were so many colors to choose from. I'd definitely recommend going to her for a custom dress, she will give you exactly what you want. More...

Reviewed on Yelp

13 April 2019

Needed a dress within two weeks of prom. I decided to go last min custom dress and the owner was able to make it happen. Had a fitting a couple of days before and was able to get my dress in time of prom. The owner was so nice and helpful. Looking forward to purchasing from her again. Thank you so much!!!!! More...

Reviewed on Yelp

28 February 2019

The tailor here is classy and highly skilled.Since I bought this brown leather jacket during my trip to Florence, Italy, it has a lot of sentimental value. I didn't want to go to a cheap place, so I this place because the tailors themselves frequently fly back and forth to Italy and France to keep up with their inventory and current styles. It's risky going to a new tailor, because some downright ruin your clothes, but my first experience here was a genuine relief! Whenever I have clothes I really care about, I'm coming back here. More...

Reviewed on Google Maps

10 February 2019

Update on the review: She has emailed me directly willing to issue a refund will update , she provided professionalism in her approach. Although I am not satisfied with the tailor job- I do appreciate she emailed me regarding my concerns. More...

Reviewed on Yelp

31 January 2019

The tailor here is classy and highly skilled. Take a look at their work in my photo!Since I bought this brown leather jacket during my trip to Florence, Italy, it has a lot of sentimental value. I didn't want to go to a cheap place, so I this place because the tailors themselves frequently fly back and forth to Italy and France to keep up with their inventory and current styles. It's risky going to a new tailor, because some downright ruin your clothes, but my first experience here was a genuine relief!  Whenever I have clothes I really care about, I'm coming back here. More...

Reviewed on Yelp

21 December 2018

After searching through every department store  for an elegant, chic, yet modest dress, and dreadfully wasting many hours on unsuccessful shopping trips, I decided to try out House of Couture after reading all the positive reviews on yelp. I am SO happy I made that decision, and my only regret is not having discovered this place sooner. I showed Sharifa an Instagram photo of the dress I wished for and described the modifications I wanted. She magically pulled out the exact same fabric that was on the dress from under her table, and she did it so quickly that I can't say I wasn't impressed. From then on, I trusted that she had the skills and expertise to create what I was asking for. She asked me a few questions (cloth color & neckline style), took my measurements, and had me come back in several weeks for a fitting. Sharifa will make exactly what you want, but to be fair, you need to be very detailed and exact in telling her how you want your dress made. When I can back for my first fitting, the dress was just as I imagined (soooo beautiful!), but I did request for a certain change to be made to the boddess, which she accommodated for a fee but with a quick turnaround  (another few weeks). I also requested fit a tighter fit and she also accommodated that with a perfect result. I definitely plan on coming back. More...

Reviewed on Yelp

3 December 2018

Sharifa is sweet and accommodating. She was able to alter my wedding dress a week before my wedding. I was told by a different place that it wasn't enough time but Sharifa made it happen. Very much appreciated! Thanks again. More...

Reviewed on Yelp

30 November 2018

Incredible prices for beautuful quality garments. Sharifa is amazing and is an expert at fitting/tailored work. Definitely a hidden gem in Danville.

Reviewed on Google Maps

31 October 2018

Very nice work and professional.

Reviewed on Google Maps

31 October 2018

House of Couture surpassed my expectations. Sharifa paid close attention to detail for my dress alterations. My dress was ready to pick-up in a timely manner and I was impressed on how quick she was able to make extra alterations on the 2nd fitting. I would highly recommend coming to HOC for all formal gown alterations! More...

Reviewed on Google Maps

24 October 2018

The owner was so sweet and accommodating. Would recommend this shop to anyone who wanted to have their dress custom made. Affordable and custom to however you want your dress to look.

Reviewed on Yelp

28 August 2018

Sharifa provides excellent service along with excellent quality. My husband had a custom suit made and I had my wedding dress altered here. We love both pieces! Thank you Sharifa More...

Reviewed on Yelp

4 June 2018

House of Couture tailored my dress perfectly for my wedding day! Sharifa Raouf made sure I felt comfortable and confident in my dress during each fitting. I am grateful that I was connected with her to tailor my dress as she promptly answered any questions I had and also went out of her way to work with my schedule for dress fittings. I had a sweetheart top and a medium-sized train, but Sharifa made sure the dress was snug in the right places and that I could feel comfortable dancing the night away. She addressed any concerns I had and provided helpful advice on how to take of my dress. I was thrilled that I could easily and gracefully move around in my dress. I have also taken my dress in to be preserved through House of Couture and Sharifa also graciously offered to see if my wedding shoes can be cleaned. I am definitely returning to Sharifa for all dresses and clothes that need tailoring in the future. More...

Reviewed on Google Maps

4 June 2018

Great service! My dress was beautiful and done fast.

Reviewed on Google Maps

29 May 2018

Thanks for making the perfect dress for my wife to celebrate our daughter’s marriage. She received so many compliments and you helped make this the best day ever. Great customer service, always willing to answer questions and making sure she got the perfect dress for this occasion. As a husband, I highly recommend you to anyone wanting to make sure their wife or girlfriend get the perfect dress for any occasion. Thank you!! More...

Reviewed on Google Maps

29 May 2018

Sharifa was great. I had two dresses made for my wedding and they each turned out just as I'd imagined. We met several times to ensure that the design for each was what I wanted and then come fitting time, with some final adjustments they each fit perfect. The instant gratification isn't the same as walking into a store and purchasing a dress, but there's no comparison to designing start to finish. More...

Reviewed on Google Maps

29 May 2018

My prom dress was very beautiful and customized by the house of couture who beautifully makes dresses she made it was really nice and the dress was really stunning. She made the dress exactly to my liking. More...

Reviewed on Google Maps

29 May 2018

I'm a big fan of this establishment after seeing what Shari did with my daughter's prom dress. Top-notch work for a reasonable price. I highly recommend!

Reviewed on Google Maps

29 May 2018

Pricey but Great quality and customer service. I love my dress and anything that I wanted they made sure I got. Service is recommended

Reviewed on Google Maps

25 April 2018

My daughter described exactly what she wanted and Sharifa delivered.  We received so many compliments & my daughter wore a one of a kind dress she will always remember.  Delivered on time, plenty of communication & alterations done exactly how described. More...

Reviewed on Yelp

14 April 2018

Sharifa custom made a pantsuit for my son's wedding.  She copied the style from a picture I brought her.  It turned out perfectly and looked beautiful. I got so many compliments on it and everyone thought it wasstunning. She is great to work with and was very patient with me, to geteverything right.  Highly recommended for your next special occasion. More...

Reviewed on Yelp

20 March 2018

I am a big fan of House of Couture after seeing what Shari did with my daughter's prom dress. In a pinch, she did impeccable work to do major alterations. She is reasonably priced and such a pleasant person to work with. My daughter now loves her dress all thanks to the workmanship at this top-notch establishment! More...

Reviewed on Yelp

22 February 2018

Sharifa made me a gorgeous customized wedding gown and did a fabulous job!  I couldn't have been happier with my dress and experience. Thank you very much Sharifa!  Prior to finding The House of Couture, I had been shopping around, trying on many dresses, but not having much luck.  The dresses I actually liked needed way too many alterations or were simply outside of my price range.  I quickly realized any dress off the rack or ordered would need expensive alterations or would be impossible to fix as bridal stores told me I risked losing the silhouette of the dress due to the amount of required alterations.  I continued my search by calling various bridal and dress shops looking for ideas.  Fortunately, I found The House of Couture.  My first interaction with Sharifa was on the phone describing my hardship finding a dress.   She put my mind at ease and told me she could custom make a dress for me in my price range.  I loved the idea of a custom made dress!  We scheduled an appointment for a few days later.  In the meantime, I sent her pictures of styles I liked, as well as pictures of me in dresses.  I was really impressed when I met Sharifa and I knew immediately that I had found the perfect person to help me!  She was well prepared for my visit and had taken the time to look through magazines to find additional pictures of dresses she thought I might like.  I could tell that she was genuinely trying to make me a dress that I would like and that would look good on me.  She had fabric and lace swatches ready to show me too that she thought would go nicely with my complexion and style preferences.  I tried on some of her beautiful gowns as she wanted me to get a feel for her work and she wanted to see how different dress styles looked one me.  I knew right away that I could trust her judgement and expertise.  Another bonus, Sharifa was fast and had my gown completed in one month!  She sent me pictures prior to my arrival for my fitting.  The fitting went really well!  She had to make some minor changes and we also decided on a vail.  My final visit was to pick up her masterpiece and get ready for my big day.  I highly recommend Sharifa at The House of Couture and I will be going to her again for future dresses!  Thank you! More...

Reviewed on Yelp

15 January 2018

The beaded cocktail dress Sherifa created for me fit liike a glove and was extremely comfortable to dance in and it was an absolute show stopper!

Reviewed on Yelp

9 January 2018

I came to Sharifa to have two separate dresses made for my wedding.  I allowed eight months for them to be made which was plenty.  Prom season came right in the middle which I knew would be busy for her, and it was. I had my measurements taken and selected the material.  We spoke several times about design and I brought in pictures of pieces of dresses that I liked for each one, (i.e. this back, with this front, with this waist etc.) Both dresses were just as imagined, one a bit more conservative, one a bit more "party".  She assured me that they would each fit perfect when all was said and done and they did. Having a dress made is not as easy or as instantly gratifying as walking into a store and buying one, but designing exactly what you want start to finish is a very gratifying experience and a result I couldn't have been happier with. More...

Reviewed on Yelp

2 January 2018

Thanks for making the perfect dress for my wife to celebrate our daughter's marriage.   She received so many compliments and you helped make this the best day ever.   As a husband, I highly recommend you to anyone wanting to make sure their wife or girlfriend get the perfect dress for any occasion.  Thank you!! More...

Reviewed on Yelp

8 December 2017

Sharifa made two dresses that I had designed and brought all the materials.  We had a number of fittings where things weren't really working and she had good ideas to fix the issues and worked on them until they were right.  She was able to handle difficult fabrics and some details that had to be hand sewn.   Thank you! More...

Reviewed on Yelp

15 September 2017

Sharifa helped me out when I was a in a pinch! Due to the hurricanes, the dress I ordered from Anthropologie, came later than expected. I planned on wearing the dress to a wedding the following weekend. I called other alteration services and none could turn around the alteration in time.  I called Sharifa. She was very patient in allowing me to explain my situation and she assured me that she would be able to make the necessary alterations in time. Sharifa's shop is beautiful and clean. She was meticulous in measuring the dress and the alteration I needed. Her craftsmanship was impeccable.I highly recommend her. More...

Reviewed on Yelp

12 September 2017

After shopping around I wasn't able to find the perfect wedding dress so we came to Sharifa who was able to create the perfect dress. She took all aspects of the dresses I liked and pieced together the most beautiful and comfortable dress I could have asked for. Not to mention the price was extremely reasonable for a custom wedding dress! More...

Reviewed on Yelp

3 July 2017

This place isn't really a store, but rather a very sweet woman who makes custom dresses to your specifications. she has some very unique and special dresses of her own design, but you need to go in advance. no last minute shopping here. The woman who runs the place is adorable and very helpful. I didn't buy a dress because I needed it for the next week in a very specific colour so she just didn't have what I needed in stock but I will definitely be going back the next time I need a dress More...

Reviewed on Yelp

4 June 2017

I purchased my daughters prom dress last minute, (two weeks) before prom. Her dress was ready a week later! Ms. Sharif is very patient, and kind as we came in to have the dress altered, always very courteous and professional. My daughter absolutely loves her dress as it customized to her figure. Next year we will be returning to Ms. Sharif for a custom tailored formal evening dress, as my daughter wants an original design. The most enjoyable part of this experience was not standing in line to be checked out, or waiting in line to get into a dressing room. We always had an appointment, the atmosphere is relaxed, we never felt "rushed". I am very thrilled to have found such a talented designer, who also has the ability to cater to her clients, and again thank you so very much. More...

Reviewed on Google Maps

4 June 2017

My prom dress was custom made and I absolutely love it!

Reviewed on Google Maps

4 June 2017

Excellent service. Prom dress is beautiful! Even better that we dreamed. Gorgeous fabric, color is perfect, custom tailored to my daughters exact measurements. Could not be happier. We will definitely be coming here again. More...

Reviewed on Google Maps

4 June 2017

Really great place. Hard to find at first. Photo provided is to help find entrance. You go in this entrance and will see elevator. That will take you to her place. Exit elevator and look for 200F. Just follow door signs. Was a fair price, but you get what you pay for. By that, I mean you spend a little more you get better quality which is what I received. Really great work and great looking spot even for its size. More...

Reviewed on Google Maps

4 June 2017

House of Couture is awesome!! It was wonderful to see my vision for my wedding dress to come to life just from a few pictures! ! Sharifa is so nice and patient. The cost is totally reasonable given that it probably was going to cost $500> to have a dress altered. I highly recommend her services. More...

Reviewed on Google Maps

6 August 2016

First let me start by saying that working with Sharifa was a wonderful experience from start to finish.I found a photo of a wedding dress online and emailed it to Sharifa to ask if she could make it.  She gave me a price and when all was said and done, that is how much I paid, no hidden costs, just an honest estimate of my beautiful dress. I met with Sharifa 3-4 times over the course of having my dress made.  She helped me select the fabric, lace, petticoat, veil.  She was wonderful, and every time I was ready to meet with her she was always available.My dress was perfect and I thank Sharifa for her professionalism and  recommend her and the House of Couture to anyone who wants to have a wonderful dress making experience. Deanna H.Walnut Creek, CA More...

Reviewed on Yelp

9 July 2016

Sharifa created my vision beautifully... I met with her 3 months prior , and was vey good in communicating along the way of progress and scheduling  fittings as needed since I lost 20 pounds in those 3 months. . I highly recommend her if you are looking for someone to create something for you or if you have a template that you like for her to duplicate... Will go back to her if need a custom dress designed indeed!  Thanks Shariffa! More...

Reviewed on Yelp

19 February 2016

House of Couture saved us! Last year I was Maid of Honor in my best friend's wedding. As a great Maid of Honor, I did my very best on helping her with anything she needed for her perfect beautiful wedding. She wanted the bridesmaid dresses to be fitted, classy and sexy. Her and I must of went to three different bridal stores to try on bridesmaid dresses and she thought they were all hideous. Which led her to wanting custom made bridesmaid dresses. We must of called over 10 different places from the Bay Area to LA looking for the right person to make these dresses. We found a couple places that could do it but we were being quoted $700 - $1,500 per dress!!! Big time out of our price range. We were about to give up on the custom made dresses idea until we called House of Couture. Sharifa quoted us for 5 custom made bridesmaid dresses $300 a dress. We were sold! My best friend and I went out there and showed the seamstress a picture of how we wanted the bottom half of the dress to look like and 5 other different pictures of how we wanted the top half of each dress to look like. We wanted each dress to have a different top half (spaghetti strap, strapless, one shoulder, etc.)  Sharifa had no problem with everything we were requesting and kept saying it was no problem and to email her the pictures so she can draw up sketches. We also picked out the material and color swatches. She had every fabric swatch possible which was great! Her fabric swatches even had different levels of quality which also means different price ranges. We made a second appointment to have all the bridesmaid go get measured. Then we had a third appointment for our first fitting. This was exciting because we were seeing the dresses for the very first time! They were gorgeous! Greatly made! Each bridesmaid tried on their dress while Sharifa marked for additional alterations because of all the weight we lost since our first appointment of measuring. Came for the 4th and final fitting and they fit perfect for each bridesmaid! Not one of us was disappointed! More...

Reviewed on Yelp

13 January 2016

My dress was perfect! Made from my mothers gown, which was especially poignant, because she passed away when I was 19. It fit perfectly without any alterations required AND looked exactly how I pictured it, within my budget. Sharifa is a true artist. Worth every penny. I HIGHLY recommend House of Couture. More...

Reviewed on Yelp

30 July 2015

Shame on anyone for giving a bad review! She is The incredible !!! The owner is so welcoming and knowledgeable on todays fashion! ! Very professional and stylish!! I walked in here wit no appointment 3 weeks before my wedding day and she turned what was an originally 3 sizes too big, short sleeve , (open back)  wedding gown, into a long sleeve ALL LACE , (closed back) with beautiful buttons  running down, and fitted (mermaid style) , it turned out to be the dress of my dreams!!!! The dress made me look more curvy than I really am!! Just GORGEOUS!! And not to mention, the price was unbelievingly affordable!!! You can't beat it anywhere especially for lace!!! Thank you soooo much for making me look like a Queen on the most important day of my life !!!! Here are some before and after pictures.. More...

Reviewed on Yelp

1 July 2015

I had the best first time experience today at House of Couture, I brought in a bridesmaid dress that was too big in some areas, tight in others, too long and overall did not fit well with my 5 month pregnant stomach. Sharifa was amazing and took time to give me options of different ways to make me more comfortable without breaking the bank. She was so friendly and professional. My girlfriend was with me having her dress altered as well for the same wedding and also was given exceptional service and options for her dress. I will 100% be back and will recommend Sharifa and her shop to anyone in need for alterations. Thank you so much for being so affordable, timely and professional. Shop is clean and has easy parking right behind the building (a plus for walnut creek). More...

Reviewed on Yelp

4 June 2015

So very helpful and top quality work while also being quick, I had a dress custom made recently { it was a dress from a cartoon show that I needed } and even though I was only able to give one reference picture and the deadline I needed it by was only one month, the dress she made was absolutely perfect and an exact replica finished in a couple of weeks. I would definitely come back for alterations and if I ever needed another dress made. Great service and great quality, I would recommend!! More...

Reviewed on Google Maps