Reception Palace Ballrooms

Gracias por todo. Mi fiesta quedo de ensueño. Son lo maximo Magui y la dueña. Super dulces. Profesionales complacientes. Gracias

Reviewed on Facebook

The preparation and process went great until the actual night of the party when it mattered most. Our party incorrectly ended an hour early and turned the night into a disaster. Please consider another venue.
We were told throughout the almost two year planning period that 15 minutes before the end of the 4 hrs of the party, a staff member would come up to us and ask if we wanted to extend an hour before they ended the party. Additionally, they said they would charge a fee per person of how many guests were left. However, no staff member came up to us to ask if we wished to extend the night of. I noticed the time and my husband and I had to take initiative, went to the office to speak to someone and confirm we *did*want to extend since they had clearly forgotten, in which the people in the office who we had never met before rudely asked us why we wanted to extend and asked “aren’t you guys tired already”. We were so upset by this and asked to speak to the coordinator To extend with her and they told us she had left for the night. We were so upset because we were told we could extend the hour throughout the whole planning process and that someone would be there to extend the night of but that proved to be untrue. The staff called her and we communicated with her on the phone and then we were told the price would be based on the original number of guests - not the ones left (which is not what was originally said -more lies). Because of all these problems and trying to actually locate the coordinator the dj ended our party and played the last song! Clearly we were upset as our car wouldn’t arrive for another hour since we had planned for a later end time. We did not know how we would get back to our hotel. Half of the remaining guests left because they thought the party was over! After much back and forth we were able to add the extra hour but by then a lot of guests had left, the remaining guests were confused, , and we were clearly upset at the disorganization and false promises made on our special night. We had said from the beginning we wanted to add the extra hour, and when we tried to add it throughout the year we were told by our coordinator from the venue not to do it then, to wait to the day of the party. Why was this what we were advised but then did not occur the day of. Please be cautious having an event here - the process was great until the day it mattered most. Instead we found out how disorganized, dishonest , and rudely this was handled. No one issued an apology or explanation. I wish I could say it was miscommunication or a simple mistake but I don’t understand how the coordinator just left and never followed through with what was the plan SHE suggested. It’s just negligent. And then the remaining staff were trying to convince us to end the party. The whole thing was deceitful and we would never recommend. Please reconsider another venue.
Secondly, the layout of tables given to me when doing the seating arrangement did not match how the tables were Actually set up. I had family and friends that all couldn’t fit in one table And so we accommodated to sit them in adjacent tables so at least they could be side by side, but the day of the party the tables ended up being on opposite ends of the room. I don’t understand More...

Reviewed on The Knot

The people that work at this venue are phenomenal. They truly care about you and go way above and beyond to make your special day as magical as can be. Alexys (Wedding coordinator) is incredibly sweet and dedicated to her work. My husband and I live outside the state of Florida and put our full trust in her and her team to help us plan the wedding we always dreamed of and they definitely delivered. It was all so easy and flawless. I was far from stressing because I knew I was in the right hands from the start. More...

Reviewed on The Knot

Me encanto el lugar el servcio y la localizacion.

Reviewed on Facebook

Alexys was the best wedding planner we could have ever asked for. Anything we needed she was there. I never once questioned if anything was done because I knew I could trust her with the biggest day of my life. Reception Palace Ballrooms was very easy to work with and our wedding was beautiful! The food, the DJ, photographer (Jay), and flowers were even better than we expected. Thank you for your amazing team and especially Alexys for everything you did for us! More...

Reviewed on The Knot