Maggie Neff

We brought our Snowflake (12 yr old Chihuahua) to the Wachusett Animal Hospital for not eating x 3 days. The reception staff, Dr. Fitzgerald, techs, and Dr. John were all exceptional. They presented us with estimates at time of services, transparency which you don't see at medical offices or labs for humans. Due to health issues we had to say goodbye to our Snowy. We were given a room for privacy anytime to use while he was hospitalize, felt no pressure from staff to vacate the room. Snowy was surrounded by family when he left this world. The compassion we received from the staff we will never forget. We will forever be thankful. We highly recommend this hospital for your pet emergencies. More...

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I brought one of my pets in for emergency care recently in the late morning hours. Everyone was immensely helpful and professional. They took very good care of my friend. I am very thankful that places like this exist and are staffed with such understanding and professional people. I'm sure they all deserve a raise. Thank you all! More...

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I would like to thank all of the staff on both the regular and emergency side of the clinic. Our Casey is not easy to deal with but everyone always gives her the best care possible. She is nearing the end of her life and everyone has listened to our concerns and been very understanding. Thank you for taking the time to care for our little girl as she completes life the same as she lived it, on her terms.Ann S More...

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Staff were professional, kind, and thorough with my cat and reviewed al options before proceeding with a plan They aere all animal lovers and very compassionate!

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We had to visit Wachusett Animal Hospital when faced with the awful reality that it was time for our dog to pass. It was late Saturday afternoon and we called ahead to let them know we were coming. They took us in right away. They took time to get to know our boy and his story and then guided us gently through the process. It was incredibly peaceful and smooth. The staff and Dr. Fitzgerald were incredible. They made the last moments with our boy that we've loved for 14 years so perfectly special and tranquil. We felt listened to and never rushed. I cannot recommend them enough and they will hold a special place in my heart for the incredible compassion they displayed to us. More...

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Made use of emergency services. SO comforting to bring my puppy in for immediate attention after hours on a Sunday. Staff was excellent. I have no complaints.

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Everyone was amazing. Thank you to the doctor who was so helpful explaining what was going on with my dog and his treatment options. And thank you to the girl at the front desk who gave snacks to my two year old, it was the best experience in a stressful situation. More...

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Our experience with the staff and doctors in the ER for both of our cats was extraordinary. Not only were they kind to the animals but they were very sensitive and kind to us as a family I highly recommend your clinic Everyone I know. anyone coming to you Thank you for all of your help we look forward to bringing our pets to you in the future The Murphy family and Shmedly More...

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We have brought both of our Newfoundlands to the E-Vet a couple of times and we even brought our rabbit one night. Our pets never seem to get sick M-F 8-4. Each time we have gone to the E-Vet there have been different people at the desk and different vets. We have liked all of the people we have dealt with and they all seemed to care greatly about our pets and understand what we were going through. The cost...It is an E-Vet and the prices are reasonable for an emergency on call service for pets. It is a business. I have another Vet that is closer to me but they do not have after hours service and they charge me more than the E-Vet does. I wish the Wachusett Animal Hospital was not an hour from my house and I would go there on a regular basis. The only issue I have is that every time we have gone it is really hot in the waiting rooms. Next time we go I will bring my Newfoundlad some ice and a fan. More...

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Everyone was wonderful. The staff was very professional. Dr. Kale(?spelling) explained everything and was very compassionate with Cooper. Thank you to everyone!

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All of our pets have special needs and/or medical issues and we have been to the emergency department with them many times. Most times we see Dr Ransom, but no matter which doctor we see, we are always treated kindly as they patiently explained the issues and answered all of our questions. Our pets were always treated with compassion. We wouldn’t go anywhere else! More...

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They are all caring and compassionate ! It is a wonderful place for pets. I wish I could find a doctor for myself that measures up to the vets here at Wachusett. !

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My sick cat received excellent care; the doctor and technicians were very knowledgeable, attentive, and thorough. I am very grateful that there was someone there at 9 PM, because pet emergencies rarely happen at a convenient time.

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Dr Fitzgerald was great. Riley loved Hannah! Everyone from check in through check out was wonderful!

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This was the best care I have ever received for one of my animals in all my life. When I was told I would get an email with the at home care instructions for my little girl, who got bitten by another dog, my first thought was "OK, I already know how to take care of my dog after"! But when I read the information sent to me I was in awe and could not believe how detailed the vet who worked on my little girl was! I was in shock and so please that someone actually takes the time to write a detailed dialog of what procedure was done to mend her up. I am every so grateful it was not worse but I can now rest assure that if it was a worse situation, Wachusett Animal Hospital will no question in my mind be my families go to for here on out More...

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Everyone at your clinic has been very nice both times I have used your emergency room, once for Mom's cat and today for mine. TY

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Your staff was, in one word, amazing! My PJ ran into a car and then was hit by the rear of the same car. He had a deep laceration to his front paw. From the time we brought him in, stunned and bleeding, to the time he tenderly bounced out to go home the next day, I felt he was in the best hands possible! I slept well for the one night he was gone - although we did miss him terribly!! The doctor educated us on PJ's medicine to go home, how to keep his bandage clean and how to replace the Cone of Shame when it fell off (which was two minutes after he got in the door at home!).Thank you for your concern for my baby and your tender treatment of him and myself. Hopefully we'll not need ER services again but when/if we do, you'll be the first call. More...

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My puppy was seen for diarrhea, was able to get an appointment quick and the staff was very friendly and helpful.

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I love all the staff at Wachusett! From the reception staff to the techs and doctors, I am always SO pleased at how well they care for my dog and four cats! And they always take the extra time to answer my questions, listen to my fears, and explain everything going on with my pets. We have seen several doctors and many techs over the years, but special thanks to Kaylee and Dr. Billingham today for all their caring, wonderful work with my dog, Patti. And also to Dr. Cail who was recently so thorough and kind to Patti and me. Please please please - whatever your facility is doing in training ALL staff: keep up the good work! ❤️ More...

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Staff is compassionate and caring. Treated our dog like their own. Very pleased with the service received.

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I was very scared that Bentley could not breathe, I was actually getting hysterical. I was told to come right in when I called, on a Sunday no less, and was made to feel important and Bentley was made to feel important. I felt at ease immediately and he was so much better by the time we even drove home from there. I cannot thank you enough for making my baby better so quickly. I also love the follow up call the next day to make sure he's o.k., it means a lot and makes you feel like a valued patient. Thank you for all you do, you are awesome! More...

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WAHPR has been our go-to health and wellness provider since they opened so familiarity and comfort level are very high. Services and amenities can be a bit pricey but the aforementioned comfort level is worth a few bucks. Staff is friendly and knowledgeable and the fact that they handle emergencies is a bonus. More...

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We took our dog Rocky here for 8 years, until he passed. Now we take our dog Holly. The entire vet staff is wonderful! They r compassionate & kind. Holly also attends their daycare facility. She loves her "teachers". They take great care of her, & all of her friends. We have also boarded her there. She was well cared for & it was a positive experience. I highly recommend them. More...

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Our dog Sophie is a rescue, who we got four days ago. This was her first vet visit since we got her. Dr. Julie Butler, the vet we brought Sophie to see, was excellent. Very competent. She related well to both Sophie and to us. The vet techs as well as the front desk staff were considerate and kind. We appreciated all they did to make Sophie's first visit with them a pleasant experience. More...

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