Hearth and Home Distributors of Utah, LLC

We used Hearth and Homes 3 years ago and the experience was absolutely phenomenal that it was a no brainer we would return to them. Going through a small renovation (again) we decided to upgrade our fireplace to a linear model. Gary, as usual helped us pick out the right one and walked us through what would best suit our home and our needs. Gary and James the installer both came to our home to check out the space and since we were doing the framing DIY, gave us grwat advice and feedback so we would be 100% ready for installation.

Once installation was done, unfortunately there was too much snow on the roof that they could not finish the venting and we rescheduled another date closer to Spring to complete the venting so the fireplace could be used. However, Gary stayed on top of it and kept reaching out asking how much snow is on the roof. Once there was a brief thaw and gap between storms, he reached and asked if he could send James out last minute to finish the vent. Now we just need to finish our DIY project with tiling.

Our fireplaces (2 Montigo linear model) are absolutely phenomenal and so beautiful to sit by on a cold Park City day/evening. Overall, Hearth and Home is a very professional and well-run business with great folks! More...

Reviewed on Houzz

My experience with HHDU has been smooth and easy. Gary, Julie and the entire staff are friendly and knowledgable. After installation we had one minor issue through no fault of the store; Gary was on phone with the manufacturer and then came up and fixed problem right away. They carry all the top brands and we found the perfect one to place below our TV. More...

Reviewed on Houzz

I would definitely recommend Hearth and Home Distributors of Utah in Sugarhouse. They have a huge selection of beautiful fireplaces but more importantly, they are fantastic to work with! We can't say enough about the manager Gary and how helpful he was in resolving a warranty issue we had with our Heat & Glo insert. We purchased a Heat & Glo direct vent fireplace insert in 2004. It had a lifetime warranty on the firebox. After 15 years the firebox developed a large crack. In October 2019 we reported the problem to the Hearth and Home Distributors service department, which is in Ogden, and they sent out a technician. After his inspection and report to Heat & Glo they would only authorize a patch of the crack, even though the warranty specifically stated that a crack the size of ours would result in replacement of the firebox. We contacted Heat & Glo personally to plead our case and offer additional information and pictures but we were told a patch to repair the crack was all they would authorize. We decided to go into the local Hearth and Home location in Sugarhouse and see if we could get any help there. After speaking with Gary about the problem he sent one of his technicians out to inspect the crack. After his technician's report Gary agreed that a patch was not appropriate for a crack this large. He went to bat for us with the manufacturer. He kept in constant contact with us personally throughout the process and was eventually able to get Heat & Glo to cover the firebox under warranty. He worked us into their busy schedule quickly during the peak holiday rush. The installers were on time, friendly and knowledgeable. They installed our new insert and gave us a complete tutorial on its operation in under 2 hours. They were also very neat and clean with their tools and in their work. We love our new fireplace and we would highly recommend Gary and Hearth and Home Distributors in Sugarhouse to everyone! More...

Reviewed on Houzz