the-IT-help-guy
(2)
(2)
We help home and small business users with their day to day support and IT requirements. We are flexible, can accommodate bespoke or unique situations / builds, and will always provide our best service, no matter how small the job!
Do you need help with installing software or upgrading your operating system?
Show more
2 customer reviews
marc
Computer Repair
was very happy with what he did, laptop was too far gone sadly!
I would recommend his services to friends and family.
10/10
Kwesi
Computer Repair
Sven was sent to totally disarm me from being very sceptical about this type of service. He was very professional and totally honest. I would not hesitate to strongly recommend his service. More...
What do you love most about your job?
I am a technology enthusiast and have been working with computers privately since I was old enough to take them apart.
I find working with technology rewarding and fulfilling and love to solve problems for people.
Professionally, I have been responsible for and successfully run IT Departments and complex, critical Business Systems for large organisations and in corporate environments.
What inspired you to start your own business?
I have always wanted to work for myself and create a legacy I can proud of. With the current Covid-19 pandemic, I have been presented with an opportunity to try and make a difference.
Why should our clients choose you?
I am thorough, careful and considerate. With many years of professional experience, and a lifetime of running my own private solutions, I am capable and well-versed in providing support for PC and laptop users.
I personally run on a private network (LAN):
- personal computers
- laptops
- Network Attached Storage server (NAS) for file sharing and backup (TrueNAS 12)
- File Sharing
- NextCloud instance for local, personal cloud solution
- Reverse-proxy server
- PlexMedia server
- VMWare ESXi server as a private lab and data backup
Can you provide your services online or remotely? If so, please add details.
I can provide remote support where physical intervention is not required. Unfortunately many repair situations will require physical access. If the PC / laptop is accessible and can connect to the internet, and the issue doesn't specifically require or interrupts internet access, I should be able to remotely support.
What changes have you made to keep your customers safe from Covid-19?
With members of the business needing to shield, the Business will follow all government safety guidelines, and where possible, would prefer to support you remotely.
If physical repairs are required, I can take possession of the device, repair it remotely, and return it once repaired.
Otherwise, I will attempt repairs on-site, outside the premises, in a safe, accessible location.
I will always wear required PPE including gloves, and face-mask.
Computer Repair
We can help diagnose issues with a laptops or desktops, recommend solutions, and complete agreed repairs as required.
During the current lockdown, we offer remote support services to assist and can arrange a mutually agreeable way to perform any physical repairs required.
We always consider any option when diagnosing issues and will only recommend complete replacement if that is the last option.
Computer Health Check
We can perform a remote health check on a Windows. Mac or Linux machine to assist with any software issues, or poor user experiences you may have.
Considering the complexity of modern operating systems and the software that can run on the these devices, it is always possible that the issue is unique to a small group of people and we may need to perform some research.
For more information please get in touch.
Data Backup / Disaster Recovery
We can advise on and help create a detailed backup solution for personal or small business needs.
Whether you need to backup the family photo's, are running a small business, want to use the cloud or avoid the cloud, we can help you define and implement and robust recovery solution.
Computer Builds / Upgrades
We can help you design a bespoke PC for gaming, media creation, or just bare bones, whatever you requirement.
Building your own PC can be more cost effective than pre-build systems available off the shelf. Entry-level gaming PC's can be a budget option rather than other commercially available options which can range in cost into the £1,000s.
We can also help you upgrade your existing PC or laptop. Perhaps you have a laptop which is running slowly? You can give your laptop a new lease of life with some more memory or replacing the hard drive with solid-state drives.
We will be happy to help you on this journey!
