SUSTAIN HEATING and RENEWABLES

Although it took a while to get the system installed when it was it was all done quickly and efficiently. The installation team were all friendly and polite and did a good job.

Reviewed on TrustPilot

Fantastic service -- had a mystery issue with a fairly new air source heat pump. Came out to repair in only a few hours and very quickly diagnosed and fixed the problem. Better yet, he showed me how to fix it myself in future! Personable, friendly, and full of expertise. More...

Reviewed on TrustPilot

We have had black solar panels with individual inverters, battery storage & an air source heat pump installed by sustain. From the initial enquiry to completion we have received excellent service . The removal of an oil powered boiler & hot water tank was required as well as the replacement of several radiators. A detailed quotation & plans of work to carried out for each installation was sent so there were no hidden costs. All grants, permissions & certificates were carried out by Sustain so we didn't have to worry about a thing. All of the trades are employed by Sustain, they arrived promptly on the day we were told & everyone were always friendly and polite. Great care was taken to avoid as much disruption as possible & any packaging or waste was removed daily. Any questions were answered swiftly either by e mail or a phone call. We actually had one of the panels stop working, Dan phoned to inform me of this & his team arrived within the hour to replace the inverter (due to having individual inverters I have an app on my phone so I & sustain could monitor them on a daily basis) what else can I say? definitely a 5 star company I would happily recommend Sustain to any potential customers More...

Reviewed on TrustPilot

I am pleased to write a positive review for Sustain Heating, investing quite a lot of money on a system I was fairly unfamiliar with was a bit nerve wracking. My worries turned out to be completely unfounded, Sustain Heating completed the installation with the following positive and no negative points. There were no hidden costs, the price quoted was the price paid. The work was carried out on the promised schedule with small amendments closer to the time but with full upfront communication and agreement. Panel changes due to global demand and delivery issues from the original quote were notified upfront and the Longhi panels finally purchased with the order are by no means substandard from the original proposal. The workmen, scaffolders and electricians (Fully MCS qualified) were all very courteous and extremely helpful in explaining the purpose and use of each item of equipment. The support from the Sustain office was pretty much immediately available. Queries from their on-site staff and myself were answered very promptly. All administration paperwork for permissions for National Grid access and MCS certification etc. was all completely handled by Sustain Heating In summary, I would not hesitate to recommend Sustain Heating to anyone considering a solar PV panel installation. More...

Reviewed on TrustPilot

When our old oil boiler expired we needed to accelerate our plans for an ASHP install. I had 3 quotes in hand, but decided on Sustain as during the pre-sales process Geri had raised my confidence that they would do a great job, and quickly. There are quite a few steps to an ASHP install, and the Sustain office team worked diligently and rapidly to sort the paperwork and line everything up. Tony (the boss) then arranged for their overspill subcontractor plumbers (from Leeds!) to do our install & they were great - the guys worked super hard replacing rads etc, and kept everything tidy as they went. Lucas, Dan and Neil then got the new system wired up and promptly commissioned. We're now enjoying a warm house 24/7 :-). I'm confident that the post-install service will also be great, as from my experience so far Sustain seem to really care about their customers. The one small area where Sustain acknowledge they can improve further is on the more technical aspects of ASHP programming and control (e.g. via online Apps) - this is not a major problem however, as the wholesaler they use (Freedom Heat Pumps) has YouTube videos covering that side of things. Overall very happy indeed with the service, so much so that I've decided to also give Sustain our next project to install PV panels + a house battery. Many thanks to Tony and all the team at Sustain. More...

Reviewed on TrustPilot

My wife and I found Sustain from Which magazine and read all the reviews there before deciding to buy the Solar Panels and system from Sustain Heating & Renewables through Trustpilot. The team are simply just amazing -nothing is too much trouble and the installers were incredibly efficient. From the initial consultation to the commissioning was flawless. We purchased not only panels but also a battery and very pleased we did. Finally what was really encouraging is the aftercare with the team keeping close to their customers and providing a good safety net should there be questions or matters that needed their assistance. More...

Reviewed on TrustPilot

Sustain were truly great. Their service was fantastic, the work team were super friendly and helpful at every turn. Our Air Source Heat Pump was fitted quickly and the work men left our basement clean and tidy. The Air Source works a dream! Highly recommend this company if you're looking to fit an Air Source Heat Pump. More...

Reviewed on TrustPilot

The installation was neat and looks great, i have 6 KWH on my roof and two 5 KWH batteries on the outside wall beside my meter box. The electricians were great as were the roofers. What i think is particularly important is post installation support when you are grappling with the new technology. Both and both Tony and Daniel are genuinely on the end of the phone to make sure that you get what you paid for and optimise your investment!! More...

Reviewed on TrustPilot

Sustain installed all black solar panels split between east and west facing elevations plus a three phase FusionSolar home battery system with backup function for power outages or cuts that covers all the house sockets and lights, excluding tumble dryer,washing machine and oven. The installation is really neat. I have had neighbours from my estate that I dont know knock on the door to find out more attracted by the way the panels are installed/look. They also are impressed by the slim profile battery system which is mounted on an external wall alongside the meter boxes. The installation was really quick and guys worked really hard. The scaffolding was installed just before installation and taken down a few days later. A very smooth operation. Now we are into September with cloudy skies I am really impressed with how well the system works and I am expecting it to make a big difference to my energy costs and my carbon footprint as I also have an ASHP. I approached other Which trusted traders and they were not as responsive as Sustain and the ones that did respond were not as technically aware as Sustain in their proposals. We are very pleased to get this system in. Throughout the team were very responsive and helpful on a few teething problems or lack of understanding by me. More...

Reviewed on TrustPilot

We replaced our storage heaters with an air source heat pump and solar panels. This involved a huge amount of work as we needed a complete wet system in the house for the heat pump. I can't praise the team at Sustain highly enough. They are all so friendly and helpful and always ready to answer any questions. The products are also great and are already saving us a huge amount of money. The Environment in the house with the cold weather is also so much better. More...

Reviewed on TrustPilot

We contacted Sustain with a view to installing some solar panels. Right from the first contact everything was superb. Karen, the sales person, was friendly, knowledgable and not at all pushy. I visited their new office and met some other of their staff and finally placed an order. It took about a monthe for them to come and install (yes they are busy) and I have to say their installation teams were great, very friendly and polite all the way. The panels were installed in one day, the next day Will arrived to do the electrics, followed by Daniel to do the commisioning. Lucas came and installed our Eddi two days later (we were out) and it all works really well. I wish we had done this sooner and found this company to do it! Well done Tony and crew. More...

Reviewed on TrustPilot

We have nothing but praise for this company. We used Sustain Heating & Renewables to provide us with solar panels and a battery, and to replace our old gas boiler central heating with a heat pump, so it was a really big job. All of our 50-year old radiators needed replacing anyway, and our house is partly over 200 years old and partly 50 years old. Sustain came up with a good, clear and detailed proposal, and answered all our questions about it. They carried out the work swiftly and neatly, to a very high standard and with remarkably little disruption or damage to our house. They applied themselves diligently and urgently to solving any unforeseen difficulties that arose during the installation, and were immediately responsive and effective in dealing with the last few teething troubles after the installation was completed. All of their workmen were a pleasure to have around. We first contacted Sustain in May, and we had our new system up and running and our house lovely and warm by the end of October. Contrary to the widespread scepticism about retrofit heat pump systems, everything that Sustain promised us, turned out to be true! More...

Reviewed on TrustPilot

An excellent company. Had a full solar system fitted by them earlier this year and it is already paying dividends! Pricing was very competitive; standard of work during the fit was outstanding (super clean and tidy); and customer service has been excellent throughout. Recently had a couple of minor niggles with one of my existing RCD fuses being tripped by the new system and they came out at no-notice and replaced it for free. Need I say more... More...

Reviewed on TrustPilot

I first met Tony in early 2020 when he came with his engineer to look at the Heat Pump at my house which was causing me problems due to not being fitted properly by another company. Within 5 minutes they had diagnosed the problem and come up with some cost-effective solutions to solve it. We then used Sustain for a barn conversion. They fitted the underfloor heating and heat pump. The system works brilliantly and is so efficient to run. I would definitely recommend Sustain. You will get good advice, there is no hard sell, and the workmanship is efficient and high quality. More...

Reviewed on TrustPilot

I can't rave enough about this company. They have done our air source heat pump and we have paid the deposit for solar panels. Every step of the way communication and customer service have been great. Any concerns, issues, etc. They respond right away. Did fantastic work and really just an all around great company. Even moved out install up a few weeks because they knew we didn't have any heat and did the whole thing incredibly quickly. More...

Reviewed on TrustPilot

Sustain Heating and Renewables have supplied and replaced an old heatpump at my house. The whole process has been excellent from initial phone enquiry to final installation. All members of the team had excellent knowledge. I was kept well informed at all times and any questions were answered by promptly. If you're thinking of installing any renewables give Sustain a call, you will not be disappointed. More...

Reviewed on TrustPilot

This is only a preliminary review, since I won't know how well the system works until I find out how warm we will be this winter and how much our electricity bill will be. Once I know, I will write another final review. The installation of a Vaillant Arotherm air source heat pump, four new radiators and 250L cylinder was very good. The engineers, plumbers and electrician were friendly, courteous and considerate and the standard of workmanship was excellent. After sales technical service was excellent; my calls and emails were answered promptly and the engineers arrived quickly to fix a few teething problems we had with the installation. I have also found the office reception and administration staff friendy,efficient and helpful. More...

Reviewed on TrustPilot

Sustain Heating installed an Air source heat pump system for us top provide heating and hot water in our home, which is an old stone farm building. They provided an excellent service in every way. This included: A detailed estimate and prompt replies to queries A pre installation visit when all key issues were agreed such as location for all elements of the system, routing of pipework etc. Detailed decisions were discussed when appropriate as the work progressed The installation was done by a team who knew each other well and worked to a coordination plan. Tools were put away and the house left tidy and clean at the end of each days' work More...

Reviewed on TrustPilot

After my initial enquiry about having solar panels and a battery, everything went very smoothly, Tony was so very helpful assuring everything will go like clockwork. True to his word it did, Richard also was very helpful making sure the scaffolding came down fairly quickly after the completion of the job. The team of lads the company used on each area of the installation was second to none. I can't fault them they were polite, did excellent work and left the areas of work immaculate it didn't look if anyone had been working in the house. I can fully recommend Sustain Heating and Renewables. Eileen More...

Reviewed on TrustPilot

professional and reliable company even with covid restrictions and diffculties they delivered within the time. They installed when I was abroad with the house empty without any issues. They responded immediately when there were some small teething problems with the equipment. I am extremely happy with the outcome More...

Reviewed on TrustPilot

We were recommended Sustain by a neighbour and were very pleased with the outcome. They are knowledgeable, friendly and passionate about what they do. We are thrilled with our heat pump set up and the installation was well run and efficient. I thoroughly recommend Sustain for renewables. More...

Reviewed on TrustPilot

We are very pleased with the excellent service from Sustain from the very first contact and throughout the fitting of our Air Source Heat pump. All the people involved were extremely knowledgeable, friendly and kept us informed every step of the way. We felt we were in very safe hands and are very pleased with the finished system. I would definitely recommend this company. More...

Reviewed on TrustPilot

Sustain did a great job. Their staff were highly skilled and pleasant to work with. We advised them we needed more communication about what was happening when. But they were trustworthy and did what they promised. More...

Reviewed on TrustPilot