Simply Clean Spaces Ltd

Came promt, worked to a high standard and everything looked nice and clean, very happy

Totally satisfied with the service. Happy and curtious whenever they attend my home and they leave with it looking spotless. Extremely trustworthy

Natalie and her team are super! They have cleaned for me through Covid-19 and I was delighted to be one of her first customers.
I have recommended her to various friends and family, I wouldn't hesitate to say her professionalism and work ethic are second to none. More...

Watch out for this company. They've already rebranded once which is always a warning sign to start with.

Things started off well, but then over time they gradually snuck up the time that the cleaning took as well as increasing prices by over 10% in October 2021 - to allow for travel costs and increases in cleaning materials. I'd dread to think what they plan to raise prices to following the recent higher period of inflation.

Following the price rise, I'd communicated a few times that we needed to manage our costs and even sent through a schedule that we'd of liked them to follow - unfortunately they often went off piste and didn't stick to the plan and the cleaning ended up taking the same time, if not longer than usual.

They claimed this was because they took it upon themselves to do additional tasks outside of what we'd asked for (like moving coffee cups to the kitchen, or half eaten toddler food). When you have a toddler - there's simply no point in tidying a bookshelf when the toddler will just go and pull all the books out as soon as they return.

Recently, they moved to a standing order system, yet sent no statements of account nor any attempt was made from them to track their time to the standing order amount (and hours) which we were working to when we agreed the standing order.

As for Gardening, numerous times we mentioned gardening was needed, promises that we'd be scheduled in never happened - so I'd say find an actual gardener who specialises in maintaining gardens (vs trying to do it on the side, to utilise the male worker - who'll you'll be billed for even if he runs out of things to do (he doesn't clean any bathrooms or kitchens, which is left to the female cleaner(s)).

The most concerning part for us was when my wife was 39 weeks pregnant, they didn't arrive at the time they should have, but instead sent an automated text the night before that the cleaning would be 10am instead of 9am (we usually have to dash out at 9 for a toddler class, so this meant we had to wait in for them to arrive), and 4 people instead of the usual 2 turned up. This was unacceptable, badly communicated, and increased the COVID risk around an individual who was heavily pregnant at the time.

Finally, when we re-visited the cleaning cost escalating discussions after the arrival of the new baby (we wanted to reduce our clean to fortnightly rather than weekly), but rather than work with us to a solution that met our needs they were very dismissive and suggested we part ways - we immediately replied and said we'd prefer not to part ways, can they let us know an updated schedule, but we were simply ignored for days.

This was, quite frankly, horrendous customer service, especially for a family that's just welcomed a newborn to the mix, already highly stressed and looking to manage outgoings since new arrivals are expensive - to have the cleaner essentially back out at a suggestion of reducing cleaning levels, is really poor.

Definitely look for a different cleaner - there's plenty of great ones out there. More...

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Reply from Simply Clean Spaces Ltd

Thank you for taking the time to leave a review. We value feedback and are sorry that you feel you haven’t received the level of customer service you and we expect. Unfortunately we were not made aware of some of your concerns until after we gave notice to end our services and so haven’t been able, on this occasion, to make it right. We do take feedback on board and have made changes to the way we work to ensure this doesn’t happen again: * We have added an auto response to our emails that advises we will come back to the sender as soon as possible * We have built a new process to create job sheets that set out the exact list of tasks that we will stick to and will be signed off by a customer both at the start of their services and when any amendments are requested We again thank you for taking the time to give us feedback that will help us to improve our business and give the best possible experience to our customers and wish you and your family all the best for the future. Natalie & Callum

Natalie & Calum are very professional and friendly. They came to my rescue when I needed them most. Perfect service and I'm always very happy with their work. All covid precautions in place.
Thank you both, such a weight off my mind and 'things to do' list. More...

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Reply from Simply Clean Spaces Ltd

Thank you so much for the lovely review Chris. It is our pleasure to help in whatever way you need us and knowing we are helping, and meeting your expectations, has made our day :)