Rose and Thistle Maintenance

It is a year since I first contacted Rose and Thistle. Shortly after this I had an operation and put the work on hold. Kerri, who was my point of contact sent a warm message back asking after my health and showed great empathy which I remarked upon. She said they consider all their clients as people; not just another job opportunity. Her messages were warm and displayed great empathy. I was so touched by this that I said when the time was right to ask for a quote I would not be approaching any other company. Anthony and Sharon arrived on time and spent a while with me and we chattered away quite happily. There was no 'rush in and out' to go elsewhere; they offered a number of ways the work could be carried out and measured both the front garden and back patio. They also encouraged me to contact different companies to get a price comparison and ways in which the work might be improved upon. There was no need. I had made up my mind the year before that this personal approach by a local team meant I would be more than happy to accept their quotation and one of the options. As a family business they treated me with kindness; and understanding of my disabilities. I had told Sharon that I had been subject to rogue traders frequently. She checked my doors were safe and made me promise to lock them and the windows even when I was at home. Beyond that, she made sure I locked myself in before they left. She also said if I had any doubts about approaches by other companies to do work they did not themselves undertake she would check they were bone fide and even talk to them so she would be assured I was not being conned. That was so thoughtful I automatically felt this team was trustworthy and genuinely concerned for my safety from disreputable tradesmen. The personal touch was evident in their emails and I knew they would do their utmost best to provide me with excellent results. The team spent the weekend working hard in the blistering sun. They even provided me with a carousel clothes line to save me searching for one and didnt even charge for their time or petrol in doing this. They also went away to buy different materials than those offered in the quotation when I wanted an upgrade and did not charge for the additional time and petrol involved. They took photographs of the condition of my front and back gardens and photographs of the finished work. I really don't think their work ethic or standards, warmth and humor could have been provided by another organization to the same degree. My gut reaction from the very first connection was that I would not be disappointed. And I wasn't. I was more than delighted with the finish. They were thorough and so good natured. The difference between before and after the work is remarkable and I would encourage anyone any one to engage them. They were respectful of my carpets when they needed to come into the house and even wouldn't carry the garden waste through the house but walked around a link of garages to dispose of it in my designated garden waste wheelie bin. They treated my property as they would their own. In fact they have my deep respect, and I cannot find any fault in their kindness and expertise. I was proud of what they achieved. On leaving, Sharon and Kerri made sure I locked myself in the house before they walked through the gate. You just HAVE TO contact them if you need any of the services they provide. It is wide ranging and I have asked them to carry out other work inside the house and have also booked them for interim garden maintenance. I would go as far as to say you should use this team even were you to get a lower quote. I doubt I would have got a better price but I know I would not have been treated so well by any other company. It was a joy to meet with them and I actually missed them when they finished the work. Trust me. And if not, ask to see the before and after photographs as a picture speaks a thousand words. Trust the pictures!!!! BOOK THEM More...

Rose and Thistle did a superb job of my large drive, which has not been done for at least 15 yers. No skimping, advised that it should dry before they swept in the kiln dried sand and returned two day later to do that.
It was for a very reasonable fee and they even told me not to pay until the job was completed!
Very professional and very nice people. I would give them six stars if I could! :) More...

Fantastic service, very friendly, very hard working. They cleaned our garden slabs, our driveway and our front door and windows. they came in again the next day to sand the driveway and to check everything looks good. highly recommend. More...

R

Reply from Rose and Thistle Maintenance

Thank you so much for your more than kind review . We are so happy that you are pleased with the work and are now ready in time to enjoy your garden . Anything else we can do for you please do not hesitate to get in contact

Mike and Anthony arrived on time and we very friendly helpful and efficient. The patio looks brilliant and no longer smells of dog pee! Very highly recommend and would use again. More...

R

Reply from Rose and Thistle Maintenance

Hi Savva , We are so glad you are happy with the work and we have given you back your beautiful patio to enjoy . Wishing you and your family a happy new year 🎉

Looks great! Showed up on the time and date promised, and a did a very thorough and good job for a good price. Highly recommended.

R

Reply from Rose and Thistle Maintenance

Thank you Ryan for the great feed back , we are glad you are happy with the work , now time for a hot cuppa and try to warm up :)