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rocket repairs limited

Southampton

(77)
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Reviews (77)

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5/5

77 customer reviews

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2 March 2022

Avoid! Gave my tablet to repair over 5 weeks ago and still waiting. I agreed to order a part from UK supplier, but the part was actually ordered from China via Speedpack which operates Aliexpress and Wish. Allegedly there is only 1 UK supplier and on top of that they sent wrong part. I asked for orders confirmation and copy of complaint procedure. What Rocket Repairs did? SUSPEND MY REPAIR. I'm awaiting for your phone call Sean :) More...

20 October 2021

The staff was super caring and helpful!! If you need a repair then ROCKET REPAIR is the one!! The best shop for repairs and everything related to computers.

27 December 2019

took 2 weeks to fix but i was glad they could fix my PC, only problem i had was the PC went in with good cable management but came out with very poor cable management, other than that and the long wait, very good.

Reviewed on Google Maps

19 December 2019

I would NOT recommend anyone going here for a laptop fix. I went to have my laptop fixed from water damage. At first they said it would take only a few days, 10 days later and they still hadn’t started work on it. After 16 days I picked it up as they said it was all completely fixed. Paid £99.99 for it. Came home, it wasn’t working and the keyboard was still broken. When I came back and told them this they refused to accept responsibility and told me I would have to pay a further amount to have a new keyboard replaced even though they told me the keyboard was fixed and working. After asking for a refund they continued to refuse to help me and just told me that ‘they would’ve charged me anyway for the issue if they had of realised it’. But they didn’t. Therefore they owe me by money back. Currently waiting on a very poor manager to get back to me who doesn’t seem to be any more understanding. Will never use them again and would encourage people not to use them as well. More...

19 December 2019

Excellent service, knowledgeable - I needed a new battery for my iPhone - Replacement value for money - I recommend this repair shop - Thank you.

16 December 2019

Good service n nit over priced repairs

Reviewed on Google Maps

9 December 2019

I went there by a recommendation from a friend whose laptop was also broken before and repaired there. The people there are very nice and explaining everything patiently, however i took back my laptop because it's been one week and i haven't got my laptop diagnosed. They said it's because my laptop has unique issues and need to be diagnosed deeper, but i have to wait for my turn because lots of people registered before me have weird issues as well in their laptop So i give them 4 stars because of the nice hospitality and they repaired my friend's laptop nicely. Anyway if one of you read this, i think you need more engineers so that people don't chase you and call you everyday for their laptop More...

Reviewed on Google Maps

30 November 2019

Great service, quick, efficient and friendly . My daughter’s phone looks like new. Much cheaper than Apple. Would recommend.

Reviewed on Google Maps

27 November 2019

Lovely friendly staff who are my go-to whenever I am panicing over an IT related problem - whether it is finding my dissertation on a crashed computer and restoring the harddrive, or dealing with a cracked screen on my mobile - these guys are genuinely really friendly, super helpful and quick to fix your problems. The prices are really reasonable, and unlike other repairs shops - I generally trust them to give me a fair quote rather than rip me off because I'm pretty much IT illiterate! Thank you team :) More...

Reviewed on Google Maps

21 November 2019

Great service. Very quick turnaround and extremely competitive pricing. They also fixed a seperate problem with my phone free of charge!! Highly recommend!!!

Reviewed on Google Maps

14 November 2019

Recommend. They do what they advert, it is uncommon nowadays.

Reviewed on Google Maps

14 November 2019

Superb and efficient service. Got straight to the root of the problem with my PS4 and kept me up-to-date throughout. Took no longer than three days to fix a long standing issue, would use again.

Reviewed on Google Maps

28 October 2019

Recommended service. Friendly efficient and helpful staff fixing my work laptop (failed hard drive). Love the on-line & text repair updates keeping you informed. Priority service offered which was a great option. Thanks to Mark (Engineer) and Shaun for his advise. More...

Reviewed on Google Maps

28 October 2019

Incredibly friendly and expert knowledge. I will always go to them for any computer (mac or windows) issues from now on.

Reviewed on Google Maps

28 October 2019

New screen fitted to Macbook. Friendly staff and quick turnaround. Was able to track the progress online. Will definitely use them again.

Reviewed on Google Maps

22 September 2019

Dropped 2 items in for repair PS4 and an iPod classic within 24 hrs the first item is back home and running like a dream, many thanks Mark. I am confident the iPod is in safe hands and this will be working soon too. One of the best customer experiences I have ever had, the guys are very polite very professional and once your item is on the bench its great to have a running commentary to what is happening real time. Absolutely fantastic would definitely recommend and will be back with all my other gadgets should they go wrong. Thanks again. More...

Reviewed on Google Maps

15 September 2019

Needed iPhone screen repair, done within the hour, top level customer service, price so reasonable. Excellent! so happy with these guys! Strongly recommend!

Reviewed on Google Maps

26 August 2019

Great price. Top service. Good speed

Reviewed on Google Maps

25 August 2019

Great service , talk you through every thing at every stage. Well done

Reviewed on Google Maps

16 August 2019

Very good service and offered the best price when I contacted other pc repair shops and kept you informed about the costs at various stages before the work was completed.

Reviewed on Google Maps

16 August 2019

iphone 6 battery replacement completed with no problems whatsoever, dropped it off and went to pick it up and hour later but the phone wasn't ready because they were not happy with it, 10 more minutes and the battery was changed along with a little extra work that i wasn't charged for. Top service and very good price.

Reviewed on Google Maps

9 August 2019

Great fast service! I definitely recommend it.

Reviewed on Google Maps

30 July 2019

Went in with a faulty Mac. The guys done a fault diagnosis within the day and repaired it within days. Top class service and extremely helpful. Definitely recommend Rocket Repairs with a 5 star service. Thanks again guys More...

Reviewed on Google Maps

30 July 2019

Very impressed. I took my MacBook Pro in with a loud rattly fan. They arranged to call me when they had a free slot to look at it, so that I could keep my laptop for as long as possible (I need it for work). They couldn't reproduce the fault, so I took it home again, and brought it back the next day when they replaced the fan while I waited. Couldn't be happier - reasonable price and helpful staff. More...

Reviewed on Google Maps

30 July 2019

Great quality service for a very fair price!Brought in my external hard drive which crapped out on me. They let me know everything as it happened, I could check the progress of the job online on their website, and they got my drive up and running again and rescued all my data. Would definitely recommend!

Reviewed on Google Maps

30 June 2019

Would highly recommend this place, prices are fair, quick service and extremely professional!

Reviewed on Google Maps

21 May 2019

Good & super fast service, friendly staff!

Reviewed on Google Maps

21 May 2019

The best repair shop I have dealt with. Friendly, helpful and knowledgeable. Went in to recover data on an ipod that would not turn on and would no longer taking charge. Within 10 minutes they had it working again and sent me on my way without charging me a penny. How can I not give them 5 stars? Thank you Rocket Repairs, much appreciated. More...

Reviewed on Google Maps

14 May 2019

These guys know there stuff, i have wasted precious time and money with other laptop repair companies. Fair prices and pleasant knowledgeable staff in fact the only people that could help me with a disgnosis and solution for my Acer Nitro 5. Even Acer were useless, I will only use Rocket Repairs in the future. More...

Reviewed on Google Maps

7 May 2019

These guys are amazing. Phone screen fixed in the time said, no waiting around and a free screen protector thrown in too. V happy and highly recommended.

Reviewed on Google Maps

28 April 2019

These guys are top class. Needed a quick turnaround for the damaged jack on my laptop and after a brief telephone consultation, I went to see them in store. They diagnosed what the issue was immediately and I had my laptop back within two days (it probably would have been sooner if there were parts available!).During this time I was advised of the cost and kept in contact with so I could monitor the progress.Not only are they prompt and professional but cost-effective and also offered some excellent, impartial advice on the laptop, the charger and any future issues.Would have no hesitation using these guys again, likewise recommending them to others. Well done Mark and the team! More...

Reviewed on Google Maps

29 March 2019

They brought my MacBook back to life after Apple has told me to scrap it.

Great work guys. Thanks! 5 Stars...

Reviewed on Google Maps

12 March 2019

Absolutely brilliant and fast service, staff are so knowledgeable and friendly. And I had my MacBook Pro back inside a week. They give an estimate for collection and yet again did it faster than promised. Good value too and a 6 month warranty on repairs. What's not to like a lot? More...

28 January 2019

So amazing - Apple quoted me £500 for water damage repairs, wanting to replace loads of parts. Rocket Repairs fixed the water damage for £150, without replacing any parts - just by cleaning it up and fixing the damage. Better for the wallet AND the environment! Amazing service, great effective, quick team, very impressed all round and I'll be recommending them to everyone. Thank you! More...

Reviewed on Google Maps

29 December 2018

My Son is over the moon with his NEW Tower build train simulator made by Rocket Repairs and we will give Rocket Repair full ten stars from five stars! (That's right! an extra five stars on top of their five stars). The staff in your shop went above and beyond to fix the one issue raised and corrected it well before their estimated quoted time. This order was not the normal Rocket Repair of phones or laptops, but an unusual out of the blue request to build a gaming tower for a Southern Train simulator. This was sorted by a mere few emails to Sean ( boss) and relayed to his fantastic shop staff members. There was no walls to break down only professional help from a well oiled team. Ten stars from me of a maximum of five Stars. All we can say to Rocket Repairs is thank you, thank you again. And great thanks to Sean and his shop floor STAFF , please pass this info onto them Malachi and André.PS They only charged us half the price other companies were charging, plus we had a 24" monitor, keyboard and mouse in with the quoted price, whilst other companies charged these items as extras.... ROCKET REPAIRS WITH ROCKET EARTHBOUND PRICES! More...

Reviewed on Google Maps

25 July 2018

Could not recommend this place more! Fixed my autistic sons all in one pc within the hour and saved me from weeks of hell after another company said it had to be sent away. Thank you Liam, you saved Xmas for us! � More...

Reviewed on Facebook

25 July 2018

really fast expert service best service i have ever received with good rates too. well done guys i am now a regular and will look no further. everyalloywheel

Reviewed on Facebook

25 July 2018

Fantastic and very helpful, The guys fixed my phone in no time which I was very glad about as it is essential for my work.
I thoroughly recommend Rocket Repairs for their outstanding customer service and their newest team member, Rocket the puppy is so cute!.
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Reviewed on Facebook

25 July 2018

Rocket repairs is absolutely fantastic ! Apple gave me a quote of £1300 for replacement of my MacBook parts, I'm guessing they didn't even give it a proper assessment for its liquid damage. I brought it to RR as a last resort, just wanting to maybe salvage my data, and they just did a thorough cleaning, which magically brought my Mac back to life! the process was also very well documented as well. 11/10 would recommend to try them before even thinking of going to apple "geniuses" More...

Reviewed on Facebook

25 July 2018

Came in today spoke to a lovely very knowledgeable chap called Liam wow fountain of knowledge polite and keen and able to offer advise ref phone damage and data concerns left feeling confident it’s in the right hands after the shop in Shirley mucked it up so grameat addition to the team wish we’d known about the shop sooner

Reviewed on Facebook

25 July 2018

Highly recommend the team at Rocket. My Mac simply would not finish it's starting process - I knew i'd been a little lapse with filling up it's memory! Called them, dropped off (handy parking right outside, free 10 mins!) and in less than a week I have my Mac back with extra memory.
Really happy with the service and would highly recommend.
More...

Reviewed on Facebook

25 July 2018

Brilliant repair/rejuvenation of my iMac in a couple of days. From the beach ball of doom to the whizziest hard drive and for so little £ in comparison to a new iMac! Had an issue with the speakers not working properly after the job and they sorted for no charge. Very good place, excellent service, can’t fault them! Wouldn’t hesitate to use again. More...

Reviewed on Facebook

25 July 2018

My Mac started playing up. They were very helpful on the phone, and gave me confidence that they could effect a quick repair. I took my Mac in and for a reasonable fee, they started work on it almost immediately. I was able to track progress on line. They phoned me as soon as they had diagnosed the problem (failing hard drive) to inform me of the options and costs. I took their advice and opted for an upgraded hard-drive (solid state) and as soon as they got the part in, they fixed it and transferred all my data from the old drive to the new. Now my mac runs better than new, and all for a relatively reasonable price; Excellent professional service. very grateful. More...

Reviewed on Facebook

25 July 2018

A google search led me here but all my doubts were quickly taken away. Lovely
Service and an amazing job on my screen repair! Would definitely recommend!!

Reviewed on Facebook

25 July 2018

Had on going problems with a laptop took it in at 930am new hard drive fitted all updates installed documents etc transferred and ready to collect by 3pm and all for a very reasonable price. Feels like I got a new laptop

Reviewed on Facebook

25 July 2018

Excellent service, polite staff and they completed repairing my tower as requested. I would recommend them to anybody.

Reviewed on Facebook

25 July 2018

Could not have been more helpful, replaced my son’s iPhone screen within 40 minutes of us handing it in to them. Definitely recommend

Reviewed on Facebook

25 July 2018

Came in last week for a problem with my windows settings and to change the battery of an iPhone. And I went out very satisfied with my windows problem solved for free and the new battery for 35£ all done within 45'! Great service and friendly staff.

Reviewed on Facebook

25 July 2018

Good service. I had a defective old HDD, which was replaced on the BIOS with an already installed new HDD. They will install my 1080Ti GPU and new SSD, when I get them. Reasonably priced, and better than the other local firms who offer the same service. More...

Reviewed on Facebook

25 July 2018

These guys are really quick and reliable. I had a fault on my SSD and I was concerned that initializing a Windows reset would have lost part or all of my data had it completed it, but these guys managed to back up all of my data which was really important for my work. They have also helped out family members with similar situations, so I know they are really reliable.

If you're having problems with your laptop and you need to get it sorted, make sure you go to Rocket Repairs first before just taking it back to the manufacturer and potentially losing all your stuff!
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Reviewed on Facebook