Ruddington, Nottinghamshire
91 customer reviews
Nadia Schwartzmann
I always use Premier Pets Hotel when I go away. For me, it's piece of mind because I know my pets will be well looked after. There is a lovely lady who spends time interacting with the cats every day and my dog, who doesn't usually like anyone, never has any problems being there. The staff are even able to give him a bath before he gets home. Premier Pets Hotel also picks up & drops off my pets which is very handy. More...
Reviewed on Facebook
Rebecca Rodgers
Everything they are really great with pets.
Reviewed on Facebook
Victoria Swain
Just collected our staffy after a one night stay at the premier pets hotel and we are so impressed. unfortunately she is prone to scratching her ears due to allergys when we picked her up the lovely lady told us she had treated and bathed her ear for us which we really appreciated. Bella also came home smelling beautiful having been bathed! apparently she was really well behaved she slept and had all her food. I would 100% reccomend this hotel. The kennels are all very clean and all the staff we've met are lovely too. Thanks again!! More...
Reviewed on Facebook
Becky Marie
I went away for a week to Greece first time left my dog in kennels. but they really looked after him he come out so happy healthy thank u so much for looking after him I was so worried but they shown me pic s of him he looked happy great kennels really recommend from me xx
Reviewed on Facebook
Monika Frejman
I was really worried to live my dog in the hotel as was not sure how’s she will respond. I was positively surprised how well she was looked after. The staff give me a reassurance that she is all right every time when I have them a call. It looks like my dog had a holiday of her life ;) thank you Premier Pets Hotel ;) More...
Reviewed on Facebook
Paul Anthony Carter
Finn stayed here for the first time recently for two weeks, he was very well looked after and was kept up to date as much as I wanted with pupdates and piccys on Facebook. Thanks for being so good with our Finn and understanding his “first time nerves” Finn is now back home all snuggled in his new bed for being such a good boy!! Paul x More...
Reviewed on Facebook
Daniela Currah-Hall
Just picked up Mylo and Leia and I have never seen them happier at a pet hotel as they have been here. Will definitely use you guys again. Thank you very much ❤️
Reviewed on Facebook
Kirsty Fletcher
My dogs Bella and roxie have been going here for over a year now and the love and care they receive is fantastic from the minute they are picked up and dropped off from our family home. The kennels are clean and the staff are all polite and nothing is to much trouble!!! Looking forward to their stay in October for more fuss and love from there second home. More...
Reviewed on Facebook
Emily Jane
This kennels are very clean and tidy. Staff are very friendly and you can tell that they are passionate about the job! 5 stars!
Reviewed on Facebook
LizW-147
we have been boarding our two labradors at Premier Pets for over 12 years, the staff are very caring and the dogs literally pull us into the kennels. They always report any concerns, administer medication when needed & know the dogs very well, the dogs return home without any issues & settle straight back into their normal regime. More...
Reviewed on Yell
Dawn Yeomans
Would like 2 say a big thank u 2 all the staff for looking after nila x
Reviewed on Facebook
Dianne Gagg
We have been bringing our Irish Wolfhound here for years, he always goes in and comes out happy. The staff are lovely!
Reviewed on Facebook
AmandaH-291
We have used Premier Pets Hotel on a number of occasions at different times of the year and our valued family member is very well looked after. He always goes in happy and knows exactly where to go - The staff are all very friendly and helpful. It is very difficult leaving your pets wondering if they are ok but I would have no hesitation in recommending Premier Pets Hotel as he is the same happy lively dog when he comes back home. We certainly would not take our dog anywhere else. Thank you to everyone at Premier Pets More...
Reviewed on Yell
Jo Herrod
I've used this place for my old cat who I sadly lost earlier this year, and although I was a bit worried about putting my new kitten in there last week (7 months old so not a baby) I had no need. He was right as rain when I went to collect him, and looked really well. Worth every penny for peace of mind. More...
Reviewed on Facebook
MaryM-262
Thanks Premier Pets for looking after our labrador and spaniel so well. The Staff were really friendly and caring, we felt able to leave our dogs confident that they would be expertly looked after. Efficient booking in/out system. Would happily use Premier Pets Hotel again. More...
Reviewed on Yell
SukiC
Friendly and always greet you with a smile. Hard to leave your family pet, I have been so impressed with premier. Bailey has been going since he was 12 weeks and now is 5 months. He is in a routine, waits for me at the front door to take him. Thank u for looking and carrying for him x More...
Reviewed on Yell
Sarah McCann
I’ve now brought my dog to stay here twice and I would absolutely recommend it! It’s really clean, staff are attentive and the facilities are excellent; my main criterion when choosing a kennel is how much exercise my dog will get and the exercise routine here means she gets lots. This is certainly my first choice of kennels in the area! More...
Reviewed on Facebook
Chris Gardner
Our Max loves it at Premier Pets! He has been a regular visitor for seven years now and is always eager to get through the gate and be in. The staff are all friendly and efficient and extremely proactive with the care of the animals.I would always recommend Premier Pets to anyone requiring care for their pets.Max is always happy there and happy when we collect him! He is always bright and lively and looks well cared for on returning home. Keep up the good work Team- Max loves you all! More...
Reviewed on Facebook
BeverleyE-14
Fantastic kennels.Spotless,very caring staff,good team work.We live in Skegness and would not take Maisie anywhere else,she loves it at these kennels.
Reviewed on Yell
AnimaltranL
Have left my dogs here many times over the last 15 years, and travel a long way. They are always pleased to see the staff and go with them without a backward glance. I would definitely recommend.
Reviewed on Yell
Roxi Fekete
We were so scared to leave our beagle Diesel while we went away for 2 weeks. He is not too good with other people and he has never been without us. The staff at premier pets hotel were great with him, they were patient and calm with him. Within a day he made friends with them and he became comfortable in his kennel, and he also let the staff take him for a walk, which we though was amazing! I asked about him nearly everyday and within minutes they messaged back to say how he is and also sent me pictures of him. I would 100% recommend Premier Pets Hotel! More...
Reviewed on Facebook
Nicola Leach
First time I've used premier pet hotel and first time I've left my dog in kennels so I was so scared leaving him but felt kennels was best place for him as I was going away for a week, I've seen these kennels and they looked very nice and clean, I picked my dog up Friday 24th of August he seemed fine but abit off it when we got home which is understandable staff seemed nice and friendly the ones I saw, I would recommend you others and would use these kennels again
Reviewed on Facebook
Ann J Baker
Can’t thank you enough for looking after Zooey, she looked so well & happy. When we were driving down Asher Lane to bring her in, she had her nose out of the window & was whining, she knew where she was & was so excited. We will be booking her in for next years holiday & if we go anywhere else Thank you. Ann, Gerry & Zooey x More...
Reviewed on Facebook
Gemma Wright
So so so caring and thoughtful. They think about every detail to make my dog as happy and as relaxed as he can be throughout his stay. They really go the extra mile. They exercise and play with him going through all of his tricks and then giving him plenty of hugs. My dog is rescue and has bad memories of kennels, but none of this comes to the surface here. He comes home tired and content. I know that I don't have to worry about him while I'm away. I really can't recommend this place enough. More...
Reviewed on Facebook
Marissa Eaton
Storm has clearly been well looked after and I haven’t had to worry at all. Excellent service.
Reviewed on Facebook
Rebecca Dalrymple
Would just like to Thank the staff for looking after our 4 dogs Marley,Charley,Millie and not forgetting crazy Louie � I was so worried about leaving them as they had never been into boarding kennels before,and one of ours is on 8 tablets a day �. They were all looked after well and I will definitely recommend and use you again � More...
Reviewed on Facebook
Louise Kopyrko
Max had been poorly a week before we went on holiday and wasn’t eating properly. We picked him up yesterday he was so healthy looking , full of energy and looks so happy and is eating properly again. A big thank you for looking after him so well. More...
Reviewed on Facebook
Stella Casson
Our gypsy loved the swimming lessons in the pond the guys that look after the dogs are passionate about them going back in July
Reviewed on Facebook
Amanda Bull
When we first visited to check it out we had a tour of the buildings and exercising areas. All questions answered fully and they understood our concerns about leaving our pet with them. We have now been using them for several years and would highly recommend it. More...
Reviewed on Facebook
Judith Sore
Pip is so happy here l think she will be quite sad to be leaving she is six months old so this has been a good time to start getting used to her going on her own holiday and having lots of new soloization
Reviewed on Facebook
Bethany May Brisendon
My two ragdoll cats recently stayed here for just over a week. I got to see the facility and meet the staff. Everyone was lovely and couldn't do enough for me and my animals. Everywhere was very clean and tidy. When I went to pick my cats up, they were relaxed and happy. I would highly recommend to anyone looking for boarding. I will definitely be using Premier Pets Hotel again. More...
Reviewed on Facebook
Rosie Houston
We have used Premier Pets for around 6 years and would highly recommend them! We have tried a couple of other kennels in that time due to moving house and have always returned to Premier Pets. We now travel from Castle Donington as it is worth the trip! Both of our dogs, Yuki and Charlie, always look excited when they arrive. They have always been professional - always request evidence of the kennel cough vaccine and have always kept their belongings nice. They take care to adapt to the dogs needs; they are quiet dogs and they always place them in kennels near other quiet dogs so they feel secure. We have always had a great experience and we would highly recommend them! More...
Reviewed on Facebook
Rhiannon Miller
We leave our two dogs, Bella and Mimi, here every time we go on holiday. Both girls are very much pampered at home and it’s always hard for us to leave them with anybody else. The staff are always so patient with us when we constantly phone before we leave them to check they will have everything they need and our constant phone calls to check in whilst we are away. They are always very honest with us with how they are and the girls are always very happy and look healthier when we pick them up than when we drop them off! The staff are always so friendly and helpful and clearly love animals and understand that they are our babies. The dogs tend to follow the staff when we pick them up and usually ignore us! Kennels are basic but the care they receive is top quality which is what is most important for us. I wouldn’t leave them anywhere else. Thank you to all the staff for taking such good care of my girls, I know they are divas! Bella and Mimi said they had a fab holiday! More...
Reviewed on Facebook
Lee Harlow
My two dogs had a weeks stay here. I collected them today and I was so relieved at how happy and healthy they looked, as I was worried about leaving them. I really shouldn’t have worried! The staff were so friendly and knew so much about my dogs, they’d clearly spent a lot of time with them. I’d highly recommend Premier, I’ll never leave them anywhere else. More...
Reviewed on Facebook
Marsha Kemple
Our 2 cats stayed for just under a week in mid February and clearly thoroughly enjoyed themselves! The team very kindly sent us pictures whilst we were away and they both looked so relaxed and settled, it was very reassuring given that our kitten has not boarded before. They are always happy for us to bring them lots of toys and home comforts for the stay and the remaining food was returned without asking. Staff had clearly spent time with them because on collection they chatted and described their personalities. On previous visits the kennels have seemed a bit noisy (hence 4 rather than 5 stars) but we didn't notice it at all this time. Staff on this visit were fantastic and we'd be very happy for our 2 to stay again. We visited several catteries before booking our cats in and this was the best that we saw for space, professionalism and price. Thank you for taking care of them! More...
Reviewed on Facebook
Jan France
I have left my dogs at Premier several times now over the past 15years, I actually travel from Oxfordshire in order to take them where I feel they are safe and well looked after. The staff are always polite and helpful. Whenever we pick them up they never come back smelling ‘doggy’. The kennels are absolutely spotless. I couldn’t even think about leaving my precious dogs anywhere else. Highly recommended. More...
Reviewed on Facebook
SilverToothbrush30
I have left my dogs at Premier several times now over the past 15years, I actually travel from Oxfordshire in order to take them where I feel they are safe and well looked after. The staff are always polite and helpful. Whenever we pick them up they never come back smelling ‘doggy’. The kennels are absolutely spotless. I couldn’t even think about leaving my precious dogs anywhere else. Highly recommended. More...
Reviewed on Yell
Emma Jane Mullan
I came to collect my 2 cats and my dog yesterday. I was greeted both arriving and going home by two well mannered and helpful members of staff. You can definitely tell they're animal people! They reassured me that all my animals had been fine, they'd obviously taken the time to get to know them. I'm very impressed with the service I had, and I will definitely be returning. More...
Reviewed on Facebook
Oliver Clayton
My dog Poppy has been coming here for the last two years- ever since she was a puppy. She gets really excited when we arrive at the gates and pulls us down the drive. I’d never think of using anywhere else. More...
Reviewed on Facebook
Liz Bates
My dog, Herbie, loves the kennel and the friendly staff and they always seem pleased to see each other! I wouldn't use any other kennel!
Reviewed on Facebook
Jacob Martin
I recently collected my Husky and Akita from here after being on holiday for a week. They were very well cared for by the staff, who were very friendly and helpful. They had been bathed and smelled gorgeous! They've never felt so soft! I can't recommend Premier Pets highly enough. If you want top quality pet care, look no further! More...
Reviewed on Facebook
PurpleIron33
I used this kennel for my first dog and now use it for our rescue dog I was more nervous than our dog but can honestly say she was well looked after and so we are using them again, she is so well looked after I would not go anywhere else she is old and nervous around other dogs but they totally get it and are brilliant with me as well
Reviewed on Yell
Harriet Skinner
Just had a picture update of Elton whilst I'm away And he looks very happy. Thank you!
Reviewed on Facebook
MargaretM-155
We have been using premier pets for many years. The staff are very caring and seem to know all the cats individually. We have even had calls when we were on holiday in vietnam because they were concerned about one of or cats. Would definitely recommend as a cattery of choice. More...
Reviewed on Yell
MaureenT-13
My lab stayed here for a week in July. Appeared to be clean and nice price comparable. Reason didn't give 5 star is lack of being shown around
Reviewed on Yell
AmyelizabeB
My retriever, Herbie, is something of a regular at the kennels now. He gets treated like a King and is so excited to come here, so it's worth going a bit out of the way for. They also always help me get him into the car, which is especially useful now I'm 4 months pregnant!! Thanks for your incredible service and hospitality! More...
Reviewed on Yell
CarnB
We have been clients here since 1996. They have cared for our cat and two dogs Oscar and Flynn since that time.All our animals have been well cared for in lovely surroundings and return happy and healthy. If there are any problems the staff always alert you. Online booking works very well and all staff without exception are nice and very easy to interact with. More...
Reviewed on Yell
JeanC-58
Excellent facilities. Great staff. My dog is always well looked after
Reviewed on Yell
JasonP-108
Very pleased with the care from Premier Pets. Staff all seem very professional and our dog was happy after her visit. Have already booked her return. Would be good to have more time options to drop/pick up on a Sunday and Bank Holiday if possible. But understand that they cannot be open all the time. More...
Reviewed on Yell
GemmaW-102
We have taken our cat to Premier Pets Hotel for years. From the moment we first took Bella there we knew she would be just fine. Everywhere is well kept, clean and the staff clearly love looking after them. Premier Pets are flexible and understanding. Bella has always been fine when we collect her and looks like she has been comfortable. We will always bring our pets here! More...
Reviewed on Yell