PCS Legal

Extremely disappointed with service! Very poor respond time if any.
Sale of the property fell through due to lack of action from PCS Legal, no progress on the case in 4 moths which led me to loosing money on searches. Also very arrogant solicitor when I finally managed to get through to query progress.
Absolutely no response when I submitted official complain.
DON'T TOUCH THIS COMPANY!!! More...

Bought a property on aug 2021. Everytime when I asked about my property ownership this was the reply from pcs LEGAL
'The land registry currently have a delay of around nine months and therefore it shouldn’t be too much long until your property is registered. '

When checked with Land registry this is what i found out.

Application 1:
Submitted to HM Land Registry 30/3/2022
Started processing and requisition (request for further information) issued 6/4/2022
Warning of cancellation issued 8/6/2022 (this is because we did not have a response/response in full to the requisition we issued)
Application cancelled due to no reply 20/7/2022

Application 2:
Submitted to HM Land Registry 15/9/2022
Started processing and requisition issued 26/9/2022
Reply from solicitor on the same day 26/9/2022
Additional letter sent to solicitor due to the original reply was not sufficient 28/9/2022
We are currently awaiting a response to the last communication.

MY SOLICITORS LIED TO ME ALL THIS TIME. More...

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Reply from PCS Legal

Dear Joby Mathew, Thank you for your feedback. We at PCS Legal pride ourselves on providing each and every client with a great level of service and so, please accept my deepest apology that, you feel your PCS Legal conveyancing team did not meet expectation and failed to provide an acceptable level of service. After speaking with the complaints team, I have been informed that, they have received your formal complaint and will be carrying out their investigation into your file, to provide a response within the 28 day timescale allotted. They are currently already working with the post-completions and the conveyancing team to resolve the requisition at the Land Registry. Please note that, the application to the Land Registry would be completed by our post-completions team and not the conveyancing team, thus, your conveyancing team would not be aware of any issues unless a requisition is uploaded to the casefile. I hope I have explained it well enough to assure you that, the conveyancing team were not lying to you but only providing the information they know at the time in good faith. We do really offer our deepest apologies for any inconvenience and distress felt. Thank you, Steven P. PCS Legal

First solicitor handed case over to someone else, second solicitor left without completing a delayed completion, delayed completion still has not been done due to incompetence. Went to legal ombudsman and they refused to make an offer. Took 8 months nearly to sort out the management group deeds even though they lied and said it had been done. Emails are not responded to, phone calls are ignored and no one wants to help or solve the issues caused. Dreadful company, dreadful communication and dreadful complaint handlers. Would not recommend to anyone and struggle to give one star for them More...

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Reply from PCS Legal

Dear Lily Thank you for your feedback. Please accept my deepest apology that, you feel your PCS Legal conveyancing team did not meet expectation and failed to provide an acceptable level of service. It would appear you have not represented the correct occurrences within your review. Regarding your comments of our firms complaints handling, I can evidence you raised your complaint on the 28/05/2022 and we provided a final response on the 17/06/2022, thus, a response was provided within the 8 week timescale allotted. Additionally, within that response we offered you £100.00 compensation, to which, it would appear you rejected. Moving onto the matter of the ombudsman, we are not authorised to disagree with the Legal Ombudsman final decision on compensation, without huge determent to our firm. Thus, we are confused by your statement mentioning that we refused to make an offer, when an offer was made within the final response. Moving onto your comments regarding communication issues, this we did uphold and made an offer of compensation for any inconvenience caused. I would like to mention that, one point of your complaint regarding communication issues was about the team not responding to an email sent on 20/12/21 that did not receive a response till the 04/01/22. It was explained to you that, our firm was closed for the Christmas holidays on the 23/12/21 and reopened on the 04/01/22. This you disagreed with and raised as a formal complaint, which, we did not uphold. Finally, we note that, your transaction completed in February 2022. We are saddened to see you made made these comments within your review, as, we can evidence many comments to be untrue but we do hope we have been able to offer clarity. Thank you, PCS Legal

So, following an extremely stressful 11 months, pcslegal eventually completed on our sale. 1 have had a very very poor service and I believe they have breached their duty of care. I put in a formal complaint on 2nd July and I have simply had an automated response.
Maybe this is the only way to get a response! More...

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Reply from PCS Legal

Dear Diane Rawlings, Thank you for your feedback. We at PCS Legal pride ourselves on providing each and every client with a great level of service and so, please accept my deepest apology that, you feel your PCS Legal conveyancing team did not meet expectation and failed to provide an acceptable level of service. Please be advised that, should the 8 week timescale, since your formal complaint was raised, have passed, you are within your rights to proceed further the complaints procedure. Whereby, you can raise your complaint against PCS Legal with the Legal Ombudsman. We do deeply apologise for any distress and inconvenience caused. Thank you, Steven P. Online Reputation Associate PCS Legal

My experience with PCS can only be decribed as a nightmare.this firm needs a health warning.all i get is excuses and its not their fault. not professional. No star rating from me. More...

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Reply from PCS Legal

Dear Michael Hyland Thank you for taking the time to provide us with Feedback, to which, we are saddened to hear, you did not have a positive experience whilst with us. Should you be dissatisfied with the service you were provided, please take the time to contact our formal complaints team at complaints@pcslegal.co.uk. Additional information can be found on our complaints procedure found on our website. Alternatively, you are welcome to contact me at steven.p@pcslegal.co.uk and provide further details of the aspects you are dissatisfied with and I will pass this over to the team and management. Thank you, Steven P. PCS Legal

Appalling, absolutely horrible. Just want to warn people not to use PCS Legal
The standard of communication is extremely poor, they provide no information, so you don't know what to expect or when. Never call back, unavailable when you call.
They delayed my case and caused me lots of stress.
I would not recommend them to anyone. More...

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Reply from PCS Legal

Dear Anna Please be aware that, we have not been able to locate a casefile matching your reviewer name and as such, we have not been able to verify your review as been based on a genuine experience. Please reach out to me at steven.p@pcslegal.co.uk and provide me with any casefile information. Please note that, should we not hear from you within three days, we shall move to report this review to Bark on the bases of being 'not based on a genuine experience'. Regarding the issue of receiving a refund from Berkley's, please be aware that, as we are two completely separate companies, PCS Legal cannot be held responsible for issues caused by or difficulties with Berkley Legal Group. Thank you, Steven P. PCS Legal

PCS Legal is the worst company I have ever had to deal with. They do not answer emails despite several reminders. If you phone them, expect to have to wait an hour or more! It takes forever for them to answer the phone, then if you do get through to their reception they cannot get an answer from the department you need to speak to. It's always "they're in a meeting". You can never get to speak to your conveyancer. If you leave a message with an assistant they promise that you will get a call back, but in the 5 months I had to deal with them it never happened. In exasperation, I asked to speak to a partner of the firm and was given the name of their complaints manager. When I called him, he was not available so I left a message for him to call me. Of course nobody called me. Several days later when I did finally get to speak to him he said that he never got my message. He did not accept my complaints and fobbed me off. It is now over 7 months since completion and I still have not received my title deeds document. I wrote to my conveyancer who did not reply. A week later I chased them for a reply and was told that another department handled this part of the process so they could not help me. They did not forward my enquiry to the department they said I needed to contact, nor did they give me the name of a person in that department. This is not a large company, I have been to their premises in Wickford (because I hand delivered a document they said they have never received). So they should easily be able to help me get to the right person. Now I have to begin again the frustrating process of getting through the fog of PCS Legal.

On their on-hold message they say that they deliver a level of service not normally associated with law firms. this is true because it's the worst level of service of any law firm.

I used this company because they were recommended by GoTo Conveyancing who I located via Phil Spencer's website. I thought they would be good if they are associated with Phil Spencer. But how wrong can you be? Do not under any circumstances deal with this company if you want to retain your sanity and are looking for good service. More...

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Reply from PCS Legal

Dear Stephen Sandham Please accept our deepest apology for any inconvenience and frustration caused by any issues with the conveyancing teams level of communication you have experienced. We completely understand the necessity of communication within a transaction. regarding your interaction with our complaints team, whilst we appreciate that you feel, the team did not take your complaint point seriously. We would like to clarify that, PCS legal and the formal complaints team take all client formal complaints seriously. On some occasions, we are able to see if a point will be regarding our doing or not somewhat faster than others and as such, we may advise this to a client during any conversations with said clients. Thank you, Steven Pearce PCS Legal

I would most definitely not recommend this company to anyone. We have only just sold our home after almost 8 months. They never answer the phone, and when you do eventually get through to someone they promise to get the person to call you back but never do and you have to email to the point of complaining to get them to reply via email. I don’t recall ever actually speaking with a solicitor, instead they have conveyancing assistants who eventually do the work. Towards the last three weeks of our sale we had to take over the job ourselves and make contact with all necessary parties to get it over the line, otherwise we would likely still not have completed. Perhaps they take on far too much work that they can’t handle it all, or they are just not qualified for the job. Who knows.. but I’d steer well clear and advise everyone I know to do so too. More...

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Reply from PCS Legal

Dear Karla Cretten Please accept our deepest apology that, you feel the level of communication and pro-activeness of your conveyancing team was not acceptable and did not live up to expectation. After looking over your casefile, we have been able to evidence that, the transaction completed within 15 weeks of receiving all the property documentation. As such, we will note that, we completed your transaction within our timescales of 16 to 18 weeks. Regarding communication, we have not been able to look over these, due to, time constraints and so, we are only able to apologise for any issues with communication you faced during the transaction. We do wish you all the best for the future. Thank you, Steven Pearce PCS Legal

We instructed in February 2022 and have only heard from our conveyancer once, promising to get in touch but that’s still not taken place.

The app has only been updated once, and that was at our request.

We have a very simple chain free transaction yet it’s taking an extremely long period of time and there is absolutely no communication. The apps not updates, emailed are not responded to and phone lines go to VM.

Frustratingly we didn’t instruct PCS legal direct, it was instead outsourced to them via Berkeley Group.

I would avoid using PCS Legal.

Very disappointing. More...

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Reply from PCS Legal

Dear Jake Martin, Thank you for your feedback. We at PCS Legal pride ourselves on providing each and every client with a great level of service and so, please accept my deepest apology that, you feel your PCS Legal conveyancing team did not meet expectation and are failing to provide an acceptable level of service. We are aware that, you have been in touch with our complaints team already and as such, we shall leave the formal response to them. Thank you, Steven Pearce PCS Legal Thank you, Steven Pearce Online Reputation Associate PCS Legal

Worst company, never use them. They did not submit my application to land registry even after 9 months of completion and was lied that its with HMLR and delay was due to pandemic. I wish I have never used them.

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Reply from PCS Legal

Dear Lakshmi Parimi Thank you for your feedback. We at PCS Legal pride ourselves on providing each and every client with a great level of service and so, please accept my deepest apology that, you feel your PCS Legal conveyancing team did not meet expectation and failed to provide an acceptable level of service. Thank you, Steven Pearce Online Reputation Associate PCS Legal

I primarily dealt with Amy Kelleher at PCS Legal and she was extremely helpful and efficient. Really impressed with the level of communication too.

Highly recommend.

Would highly recommend PCS Legal and in particular To Carol Lambert. We used their services for our purchase and found Carol to be very helpful and attentive. She took the time to explain the process to me and as first time buyers, we really appreciate that. Amazing communication and regular updates too.

Thank you so much Carol More...

Thank you so much to Christine Kelleher and her team for helping me with the purchase of our dream home. The team always provided me and my partner with regular updates and were just so professional and helpful throughout the whole process.

I would highly recommend PCS Legal and Christine & team More...

Worst solicitor I have ever experienced. I am a first time buyer with no chain at either end and after 4 months, the most minimal progress has been made. You have to ring up at least 3 times a day for anyone to answer your call, no one ever calls you back, so if they fob you off by telling you someone will call you back, they won't. You also need to email at least 3 - 4 times before you receive a reply and even then, the reply is completely useless as they don't provide any coherent information about your case 'we are just waiting for this'.... 3 weeks later 'we are still waiting'.

They sent me important documents which went to my junk mail and didn't chase me up about it for 6 weeks! Just by luck, I looked in my junk mail and saw the documents, so don't expect them to lift a finger when it comes to progressing anything. If you don't ring them 3 times a day and constantly email them, I am certain nothing will ever be completed. When you speak to the solicitors, they don't seem to have a clue what they are talking about and also seem to forget that 99 % of their customers aren't trained in law, so speak to you in complex jargon, which is extremely unhelpful in understanding where you stand.

They tried to charge me stamp duty, which they only removed once I informed them I am a first time buyer, they asked me to transfer my deposit for the property, before even confirming that I am guaranteed the purchase of the property and on top of this even asked me for the wrong deposit amount. I genuinely believe they don't have a clue about any of their clients cases, they only look at it when you actually hassle them about it.

By far the most useless people I have ever worked with and I won't be surprised if the prospect of me purchasing a first time property falls through as I only have 5 weeks left until my mortgage runs out and nothing ever seems to progress.

Thanks PCS Legal for being the most useless, incompetent and disgraceful law firm anyone could possibly experience. More...

By far the worst conveyancers I have ever dealt with. Their phone line goes to an external company and none of my messages were acknowledged or returned. They are terrible at email correspondence and they made so many errors when handling our sale - they sent two contracts to the buyer's solicitors and both were wrong, in spite of the memorandum of sale sent to them with all the correct details on it. Both contracts had my name as the vendor and not my husband's as well, the wrong address for us and the wrong purchase price. One had the name of a previous buyer who had pulled out on the top and bottom and the other had the previous buyer on just the bottom. They also sent the buyer's solicitor the title deeds for another random property. They were so bad with communication that we had no option but to switch solicitors before exchange. I recommend paying more for a solicitor you can trust to do the job. More...

If I could have given them 0 stars I would have done.

I commissioned these solicitors at the start of July for a 'no chain' property purchase. I am yet to receive a move in date. I feel I have been lied too and taken for a ride. Never again would I use these "professionals". The only update you will ever receive from them in regards to your case is "they're waiting for outstanding enquiries" and will not tell you anything else.

The people who work there are rude and unhelpful and completely ignore emails and phonecalls. Their complaints department are no better either! Conveniently they do not have a record of the countless emails I've sent them asking for updates after weeks of radio silence and insist they've responded "in line with their policies" - to which I suggest their policies need changing then if that's the case!

Would never recommend this company and certainly will not be using them again More...

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Reply from PCS Legal

Dear Charlotte Please accept our deepest apology that, you feel we failed to meet expectation and failed to provide an acceptable level of client service. Whilst our formal complaints departments investigation came to a different conclusion, we would still offer our apology for any inconvenience caused to you. Thank you, Steven Pearce PCS Legal

Awful! Avoid. Terrible customer service. Constantly lied to

went with these guys on price, what a mistake. when the sale came up for completion could not contact them for two and a half weeks. Reached out to complaints department and they accused me of lying that i had not sent emails and called so i sent proof which they apologised and said it was due to them being busy and to be patient! gave up at that stage. if i were you spend a bit more and do not use these cowboys. More...

Utterly horrendous company to work with. Saying they are sending things that the other side never receive, never responding to queries and soon to have to pay my stamp duty for me because they missed the deadline. Do not use this firm, even if your life depends upon it. More...

One of the worst conveyancing firms in the UK. There is no option for rating 0 so I had to give 1. They don't deserve a rating 1 out of 5. I had to wait until i get my registration document for writing this review:

1) You can't get hold of your conveyancer on the phone. You will be made to hear automated voice for more than 45 mins and then someone will pick up the phone and inform that they are busy and will get back to you. But you will never hear back from them
2) They don't even know how to fill the forms . My builder had to help them in completing help to buy related forms when govt rejected Authorised to exchange forms
3) You won't get any response for mails being sent to them. Myself and the builder had to threaten them on cancelling the conveyancing contract to make them respond to our important mails
4) They will desperately delay exchange of contract so that you will do last minute exchange and completion. This will help them in charging additionally for completion within one week of exchange
5) They will never understand your priority for exchange and completion. They will work on their own plan which will never go with your plan. YOu will get to a situation to cancel your house buying process
6) At some cases, training student will pick your call and will give a generic answer without understanding your actual query

I feel they are very busy with their current assignments due to which they are not able to serve new customers. Better we can stop giving business to PCS legal so that they can serve their existing customers better More...

Really poor service. No emails answered. Complete and utter useless

We had a brilliant experience with Charlotte Cope, Miles Forsdike and their colleagues. Extremely prompt responses, chasing up 3rd parties on our behalf, advising us on our options regarding several minor complications. Really warm and friendly people - we felt very well looked after. Excellent professional service - thank you! More...

Reviewed on TrustPilot

Can only praise the efficiency and customer care we received from using this company from selling and buying properties. Everything was dealt with to our satisfaction with prompt actions on their part. Christine Kelleher, Amy Tupper and others were amazing. Would 100% recommend this company. More...

Reviewed on TrustPilot

friendly team. My purchase took a long time to complete, but this was the fault of the other side of solicitors. Brooke was constantly chasing, and eventually got the flat completed

Reviewed on TrustPilot

Okay, so I will share my honest experience.Claire and Brooke turned into some sort of Superheroes. In that last week when it seemed to me like it was all going to fail multiple times (the week before xmas) The twists and turns could make a horror movie (to me) but they pulled it off! Thanks guys :) and a happy 2020 to you !Safe Journeys out there.Carol More...

Reviewed on TrustPilot

Everyone I managed were continually going well beyond and couldn't do what's needed to support me. Impressed and will prescribe.

Reviewed on TrustPilot

We had a good experience with PCS legal. Megan Hunt handled our case and was efficient and professional throughout the process.

Reviewed on TrustPilot

Outstanding legal practice who I used to sell and buy a house. Excellent internet hub to access your case progress and where needed telephone contact with your conveyancer. Process was well managed. Special mention for Brooke Wakeham and her assistant Claire. Both were extremely professional and efficient. Excellent communication and guidance - both strongly recommended More...

Reviewed on TrustPilot

Excellent experience working with PCS Legal, our contact was Stuart who was always extremely helpful. Looking forward to working with you again in the future. Can highly recommend as a legal practice. More...

Reviewed on TrustPilot

Fantastic service for us in buying our first home. We mainly dealt with Eleanor and she was brilliant and was very efficient and quick to answer any queries we had with the whole process. Thank you again for all your help. Would gladly use PCS legal again More...

Reviewed on TrustPilot

In my experience as first time buyer, I really appreciate all the PCS team (Kate) & Bloor Home (Chris & Elise) who really supports and guide throughout the process. There up side down but things are done smoothly.Well done, hoping you will continue to support others too. More...

Reviewed on TrustPilot

For our first purchase we were assigned Megan to deal with our case. From day one, the communication and the service has been exceptional. The purchase was smooth and completed before my expectations which not only amazed me as a FTB but also amazed the estate agent who said Megan has been amazing throughout. Not only she has an eye for detail but the queries raised to the sellers solicitors showed that each and every aspect of the case has been studied carefully. I was kept updated on my case throughout.Megan has set my expectations very high for any future purchases and I don't think any other solicitor will be able to surpass this!The app is another good feature which kept us updated of the progress. Thank you Megan for such a wonderful experience. More...

Reviewed on TrustPilot

Megan Hunt and her team did the conveyencing on a flat purchase for us. The cost was very reasonable and the process went well. Communication by e-mail was fine, but it was sometimes hard to speak to one of the team on the phone. All in all - I'd recommend them. More...

Reviewed on TrustPilot

Megan totally surpassed our expections, after a very difficult and challenging experience during the exchange of contracts with 7 people in the chain Megan took it upon herself to take control of the situation. She set up an email group with each of the clients solicitors to ensure that the transaction proceeded in a timely fashion.Our estate agent from paul Carr commented on how brilliant our solicitor Megan had been and how she had really made a difference to The end result.Thanks again Megan we can’t thank you enough, you made a very stressful situation manageable and kept us informed during every step of the transaction. More...

Reviewed on TrustPilot

We utilized PCS Legal for the clearance of our property and was exceptionally dazzled including all the way. The expenses are sensible and the last cost to us was precisely the same as I was cited which has not occurred with different firms we utilized already. We would suggest PCS Legal and we without a doubt will utilize them again when we come to buy one year from now. More...

Reviewed on TrustPilot

No complaints. Sometimes needed a nudge but everything seemed efficient and effective.

Reviewed on TrustPilot

Things ran very smoothly with friendly and efficient staff.

Reviewed on TrustPilot

Jeanette Cook was my main contact at PCS Legal and I cannot rate her highly enough. Along with Sarah Joy, she provided me with an excellent service on the sale of my house. Jeanette handled my sale quickly and professionally, she was always at the end of the phone or email to answer any questions. Excellent value for money. I would highly recommend PCS Legal. Thank you. More...

Reviewed on TrustPilot

Many thanks to Lauren Lawless & the team who helped us with the purchase of our first house! Answered any queries we had & helped us through it all! Thanks again

Reviewed on TrustPilot

There was one lady who was always on the ball and came back to me asap every time I called or emailed, which was pretty constantly! The lady in question is Amy Tupper from PCS Basildon Office...all praise to her. More...

Reviewed on TrustPilot

Miles and Tommy were both very helpful with the purchase of my new flat. They were both attentive and speedy when it came to answering my questions. I went with PCS Legal as they were the recommended solicitor from the developer, with the savings I made it was a good decision! Thanks gents for all your efforts. More...

Reviewed on TrustPilot

Maria is a breath of fresh air in her industry. She made this a really pleasurable experience and ensured we understood what was going on throughout every part of the process. I have not one doubt in my mind that the process could have prolonged by another few months if it wasn’t for Maria’s tenacity in chasing endlessly for us and keeping on top of everything. Overall PCS are great are what they do and if you somehow have the fortune of dealing with Maria, then you should count your lucky stars! More...

Reviewed on TrustPilot

Thanks to Stuart and team for facilitating our speedy sale!

Reviewed on TrustPilot

I recently used Stuart to purchase my first property. When I called I was always able to speak to one of his team if he was unavailable. Correspondence was mainly via email which suited me. I was also really impressed with the PCS app which enabled me to keep track of my transactions progress. Overall a very good experience with PCS. Thank You! More...

Reviewed on TrustPilot

Very good Service. The team and especially Leanne was excellent.Always kept me informed and had no trouble at all. She was always there 24 hours a day. If I had a query she would know the answer.Cannot Thank them enough.... More...

Reviewed on TrustPilot