Kent Cables Limited

Money oriented and rude director - nice team around him. Some great people in the team - but the Director turned a simple enquiry into a full blown angry interaction - quite a horrid experience. The accounts department were hassling me for money on Monday just 1 business day after installation - they knew I was away. They then called the next day (Tuesday) when I had returned home from being away and asked if there was a problem with payment. This was before I had even checked everything was good with the job. When I checked, on Tuesday evening we were still getting 17mbps and 70 mbps, so on Wednesday morning I contacted them to see if I was doing something wrong. John was immediately defensive, saying that it was because I hadn’t been there at installation blah, blah, blah (they had phoned me to check what configuration I wanted instead) When I queried why I was getting the same speeds as I was before the engineer explained perfectly (by text) yet the director (by phone) was argumentative and tried to make out that his staff were incompetent in their pricing, that £420 was a bargain to run an Ethernet cable up straight from the ground floor and add a wifi disc. I had thought I was getting wifi in all of my upstairs. John then tried to don his salesman hat and tell me that it should be £2500 to get wifi in my house. That I should be grateful for my bargain! But that he would strike me a half price deal. In the meantime the gentleman I had dealt with originally text to say that I could just add another disc and see how that went. (£70) John on the other hand was making it out to be some major job - which could be as much as £2500. When questioned he said that the disc was £125, plus about £200 labour, plus 2 days configuration, plus an interjector - so should be looking at another £420 He tried to make it out that he was doing me a favour for doing it so cheap. (£840 in total!) It felt like I was dealing with someone on commission - a hungry, slippery salesman who was intent only on extracting money from me. In fact all he needed to do was explain that the construction of my house was reducing the ability to increase the speed in these rooms and that he was sorry that I had misunderstood that. He tried to belittle me by saying that I was delusional to think that I would get wifi across my house for £420. My brief had been clear though out and I had not received what I expected. I was looking for a solution and maybe middle ground to get things sorted. Instead, I got an angry man who was putting down his team and me. I explained to the director that i was not prepared to get into a row and that I would walk away from the situation and put it down to bad experience. I immediately paid my outstanding bill I sent a quick note to Paul (very nice chap and easy to speak with) which read :- “ Paul - dad sorted a cat six cable to H’s room fir gaming (from the attic) I just spoke with John who one minute was saying he would put in an extra disc for about £125- when I asked if he had anyone else in the area the next thing he was saying £125 pus call out £200 plus time to configuration plus…. I just want wifi !!! Can I say thank you for your help. I am thrilled with the speed of your set up in the attic and the Ethernet. Such a shame that John was so obsessed with money and even started quoting £2500 to get things sorted! I gave up in the end as it felt like he turned my query into a full blown complaint and an investigation about how you had misold me!!! Argh!!!! You and then team seemed very lovely - I’m not a fan of the slippery salesman John who tried to make out he’s doing me a favour by charging me another £420 ! I’m paying - but he really needs to get some customer relationship training!! You were much, much nicer to deal with. Sheila x” Some 40 minutes later I received an angry call from John the director to say that he was the director of the company and not a slippery salesman, that he did not like being called names and that I was banned from ever using his company ever again and then slammed the phone down on me. I don’t think I have ever experienced anything like that (apart from when dealing with a toddler having a hissy fit!) I can only share my opinion and experience- but I think it was clear before I received this bizarre, out of control telephone call that I was not going to engage with him ever again. Personally I would avoid this company and my experience is that John is not worthy of my hard earned money. More...

Reviewed on Facebook

Fantastic from start to finish messaged John at the weekend, he quoted a day later for a wifi extender and a few days after that the work was completed. The work was carried out swiftly and the cabling looks so neat and tidy. I have one happy 13 year old gamer.Thank you so much 😀. More...

Reviewed on Facebook

Extending the range on my WiFi, knowledgable, tidy, friendly and I highly recommended them.

Reviewed on Facebook

The company were fantastic from start to finish. Took time to listnen and answer all of my questions. They even came back to my job before the works had started because I wanted to change things and had other idea's Great bunch of guys too nothing a problem.

K

Reply from Kent Cables Limited

Great to hear this Steve. Thanks.

Very professional got the job done explained all the workings would highly recommend.

K

Reply from Kent Cables Limited

Many thanks for the review. Always happy to help.