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I

identity web design limited

Ipswich, Suffolk

(58)

Get a free quote from this professional

Get a free quote from this professional

‘19 Certificate of Excellence, 2019

About

Identity delivers first class web based services to businesses around the world.

Our team of experts work with business owners wanting to establish a strong existence in the digital world.

We develop and design sophisticated websites and strategize digital marketing campaigns so the client can successfully infiltrate an alternative avenue to showcase their business.

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Reviews (58)

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5/5

58 customer reviews

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16 October 2020

We spent a lot of money with this firm on our systems. They built new parts of the system and then these impacted other parts they had built. When we asked them to correct them they refused. We are now in talks with another IT company to correct those issues. Essentially we will have to pay a new IT company again. Yes we worked with them for 10 years and it shows how little integrity they have to cheat people especially during the times we are facing. I would avoid this company at all costs. If you do use this company they will not ask you to sign any contract but then ignore you once they have been paid. My advice is do not pay until the work is completed. I would avoid this company and use a larger firm. We shall post an update once the court action is concluded. Please share this post and warn others. More...

29 November 2019

Our new online business is now up and running Lucky Monkeys .co.uk. A massive thanks to the identity web design team.They've been very patient with us and we're extremely pleased with our new website.

Reviewed on Google Maps

20 November 2019

Identity web design created a brand new website for my business from scratch. From the initial meeting up until the site was completed I had nothing but a professional, friendly and attentive service from Gavin and his team. They do fantastic work and are always at the end of the phone, should you need to ask any questions or run things by them. Gavin went above and beyond to ensure that I was happy with the website and should be proud of building such an efficient and customer focussed business. I shall be using them for other projects going forward and can not recommend them enough. They are second to none. More...

Reviewed on Google Maps

13 November 2019

Worked with Gavin for my website. Great communication and made the wholeprocess very easy. Highly recommended.

Reviewed on Google Maps

26 October 2019

I worked with Identity Web Design on a multi-tiered project including a complete website re-design and build, along with a suite of additional marketing material. Their depth of knowledge and understanding is both strategic and hands-on. They remained calm and focused on delivery despite the size of the project and looming deadlines. Identity Web Design remained in contact at all stages. I have no hesitation in recommending them. More...

Reviewed on Google Maps

8 August 2019

Great service from the team at Identity. We passed them a complex web project and they solved a multitude of nasty puzzles without a single grumble! Looking forward to continuing working together over the years ahead. More...

Reviewed on Google Maps

25 July 2019

Great guys, always happy to help as much as possible! Quick turnaround on proposals and the designLove our new websites:jagshop. co.uk & jagshopworkshop.co.ukThanks again! More...

Reviewed on Google Maps

30 June 2019

Great service - regular updates whilst designing my company's website. Very happy with the final product.

Reviewed on Google Maps

25 May 2019

Identity really understood our requirements, and worked at a pace to suit us. Gavin and his team were always readily available to contact and made alterations as and when required throughout the development process. With the new web site now live we are noticing how easily prospective customers are finding our products and making worthwhile enquiries.Steve Byford, DirectorCK Chemicals Ltd More...

Reviewed on Google Maps

20 May 2019

After a complete nightmare with my previous web hosting company, who suddenly stopped hosting my website and left me with no access to my site just before Christmas, I needed to get a new website up-and-running urgently. I was looking for a local company to help set up a brand new site from scratch and provide reliable and quick support when needed. I wanted a website I could run and update easily myself and I found all of this and more at Identity Web Design.Gavin and Thanasi have patiently designed my website, to my specific requirements, and have found solutions that work for me. They are happy to explain, and talk me through new parts of the CMS, and I know I can go back to them if there's anything I don't understand. Their help has been invaluable. I would highly recommend this company to all small businesses. More...

Reviewed on Google Maps

13 May 2019

As a new fashion brand this was our first experience of designing a website, so it was very important for us to select the right web designer to showcase our brand. After doing a lot of research into the best local designers my husband Kevin, found Identity Web Design. We are both delighted with the end product. The service has been excellent and Gavin has always been very helpful and always on hand to answer queries and to offer advice and make changes when required and needed. Nothing has been a trouble...Gavin and staff ‘Thank You’ so much, you are extremely professional and we would not hesitate in highly recommending the services of Identity Web Design. More...

Reviewed on Google Maps

27 April 2019

Excellent Service - I would highly recommend Indentity Webb Design - Professional, efficient, cost effective service.

Reviewed on Google Maps

28 March 2019

Gavin is always on hand to make changes that we require to the website they built for us over two years ago. We are very happy with the service and costs.

Reviewed on Google Maps

26 February 2019

Gavin is a super guy. He's regularly come back to me after our web site went live, to help with any questions, which has been helpful. He also offered tuition on the web content management system which was good. More...

Reviewed on Google Maps

28 December 2018

I approached Identity as I needed a website designing for my psychtherapy counselling service and Gavin and his team have done a superb job. Absolutely spot on service, highly recommend and pleasure to work with. Thank you guys! More...

Reviewed on Google Maps

28 December 2018

Gavin and his team done a fantastic job on my new website. It’s looks fantastic.
Professional friendly and I would highly recommend.

Reviewed on Google Maps

5 December 2018

Painstaking, obliging, careful, efficient and immeasureably PATIENT with the fussy and exigent client, the Team at Identity are a pleasure to work with and highly recommended for anyone just starting out.

Reviewed on Google Maps

5 December 2018

very professional and Gavin made the whole process run very smooth and easy to understand

Reviewed on Google Maps

5 October 2018

I approached Identity Web Design based on their Google reviews and from the first initial conversation with Gavin I knew that I would be working with the right people. He was very helpful and understood my requirements straight away. After our first meeting the team got to work on my website and I was amazed how proactive they were and how fast our combined ideas were coming together. Any change or tweak was never a problem, and with running a car detailing business I am super fussy! Im truly over the moon with the website they have created, it is modern and stands out from the crowd. Thank you to Gavin, Tristan and Thanasi for all of their hard work and professionalism - top job! Elliot More...

Reviewed on Google Maps

29 September 2018

Very professional and knowledgeable company. User friendly staff. The first web design company I’ve actually enjoyed working with. Would highly recommend.
Nigel Carr, director of Construction Training Services Ltd
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Reviewed on Google Maps

30 August 2018

Really professional, excellent turnaround on my website. I went into needing a website for business with no idea of what I actually wanted in terms of design and features and the team there helped me out massively! Always have been to hand for any questions and delivered the site to me even better than I ever imagined. Would highly recommend Identify Web Design. More...

Reviewed on Google Maps

23 July 2018

Thanasi designed our website for us and has been helping us since it went online. He is always very helpful and does a great job.

Reviewed on Facebook

23 July 2018

Identity web design are a great team of professionals who really go above and beyond to achieve the goals set out for them

Reviewed on Facebook

23 July 2018

A massive thank you to Gavin and the team at Identity Web Design who converted our hand written brief into a fantastic Website in record time, Fantastic service would highly recommend !

Reviewed on Facebook

5 June 2018

Excellent company, nothing was to much trouble. We are now on our second website. We would highly recommend Identity Web Design.

Reviewed on Google Maps

5 June 2018

The identity team have displayed nothing but professionalism throughout the entire process of putting together the JC School of Tutoring website. They hit the nail of the head from the logo, layout, design to the ease of use for me. Gavin always met deadlines, and took time out to explore concepts and ideas with me to ensure and deliver I was getting everything that I required for my website. I would not hesitate in recommending the Identity team to others, and would certainly use them for any future projects. Thank you to all the Identity team. More...

Reviewed on Google Maps

27 March 2018

Identity Web Design built our site from scratch and did a highly professional job from start to finish. We were very pleased with the work and they made it a very easy experience for us. I would highly recommend using them. More...

Reviewed on Google Maps

20 March 2018

Identity Web listened and understood the brief from the outset, they provided a number of web designs, all of which were suitable. A professional company, providing a first class service. More...

Reviewed on Google Maps

19 February 2018

“It was a genuine pleasure working with the team at Identity. Through the whole process we found Identity to be really responsive and understanding. They were incredibly patient and excellent at working with us, understanding our business and visualising our ideas. More...

Reviewed on Google Maps

15 February 2018

A great team of professional web designers that not only helped us meet our aspirations but took us beyond what we imaged was possible. I highly recommend Thanasi and his team. More...

Reviewed on Google Maps

13 February 2018

Identity came recommended to me. They have meet my every expectation form start to finish. Nothing is to big or small and they took the time to talk through every process with me. A fantastic company to work with.

Reviewed on Google Maps

1 August 2017

Extremely happy with the professional service and commitment to delivering our website within a very tight deadline. Complete support throughout the whole process to now be in the possession of a working, great looking website. Always a professional approach and helpful with ideas for pages and how the whole website would fit together. The support from the beginning of the process to now and beyond with further developments in the pipeline has been second to none. More...

Reviewed on Google Maps

5 June 2017

Having unsuccessfully tried other website design companies it has been a pleasure to work with ‘Identity Web Design’. Although we use computers at our workplace we do not employ anyone with the skills that would be required to create the all singing and dancing website that we were dreaming of .Gavin and his team have gently guided us through the process of web design with expertise, patience and humour resulting in a superb web presence for our company.We will certainly use them for other projects and I have pleasure in recommending them to others. More...

Reviewed on Google Maps

5 June 2017

I recently contacted identity to complete some branding for my new business, I am so happy with the outcome and soon looking forward to getting my new website up and running. I have already referred identity to friends and colleagues for web design and would strongly recommend to anyone. More...

Reviewed on Google Maps

5 June 2017

When it comes to creating professional, attractive, and effective websites, there is no company that can surpass Identity. The attention from Gavin and his staff is superb, right from the onset Identity have been easy to work with and helped me make a terrific website in a short amount of time.Their service has extended to creating an easy to use newsletter system, search engine optimisation and their knowledge is brilliant, promptly responding to technical requirements and solving problems pre-and post-website creation. I have already recommended Identity to all my colleagues, friends and clients.Mark SundhuDirectorCephas Public Policy Communications Ltd More...

Reviewed on Google Maps

5 June 2017

After building me an awesome and affordable e commerce website:) Identity stayed with me every step of the way - nothing is too much trouble for these guys who are always just a phone call away . Perfectly professional and fun. They absolutely know what they are doing. I couldn't be happier More...

Reviewed on Google Maps

5 June 2017

top drawer, up to date, prompt to deal with instructions - everything you might want from web designers

Reviewed on Google Maps

5 June 2017

We tasked Identity Web Design with building a website that reflected our Luxury brand whilst also fulfilling our brief of a fully functioning e-commerce website, Gavin and his team delivered this in a very professional and helpful manner and in record time, We are delighted with the service we have received and would not hesitate to recommend them - Avoda Stein

Reviewed on Google Maps

5 June 2017

The ProcessThis was my first experience of designing a new website and Identity Web Design made the whole process easy and straight forward. They were able to explain things clearly so that everything was easy to understand but also demonstrated great knowledge and professionalism throughout. I was provided with a pleasing lead time for the website to be built and through excellent support & communication I think we actually got the new site up and running ahead of schedule!Friendly staff, very responsive and easily contactable.ServiceThe service we received was very good, there were no pushy sales people hassling me after I had an initial quotation but at the same time they were always on hand to answer any questions, Gavin visited our office a couple of times to fully understand what our business was about and go through ideas face to face. Throughout the entire project, Identity have always been quick to offer advice, answer questions and make any alterations we required.Delivery of the websiteThe website was launched ahead of the agreed lead time and the finished product was exactly what we wanted, thanks to Identity providing us with a ‘test page’ for us to see how the layout would look throughout the process, we were easily able to make amendments and try out different ideas to achieve the look and functionality we were after.Ongoing supportGavin and his team were always available via email & phone and face to face meetings where required, because of the high level of support throughout the website building stage I have not had to call on Identity as everything is running as it should be but I am confident that if I need any assistance then their excellent customer service will continue.Very satisfied. More...

Reviewed on Google Maps

5 June 2017

We needed to update my web site and was recommended Identity by a customer. Their development ideas and implementation could not be faulted and it was a pleasure to deal with a design company who were able to explain in layman’s terms how things would work. Since launching the site, their support has been invaluable in overcoming any teething issues and ironing out any glitches in the operation of the site. More...

Reviewed on Google Maps

5 June 2017

“We were very pleased with the website created by Identity and were impressed by their patience and customer focus during the whole process. We would certainly recommend Identity for website design and look forward to working with them again.” More...

Reviewed on Google Maps

5 June 2017

When I first met the team I was very impressed with their approach towards helping me build my website for my online business. They worked with me to create a schedule of what was required and when in order for the site to look and work as professionally as it does. They have delighted me with their ongoing commitment to my project and they are now very much an integral part of my business. More...

Reviewed on Google Maps

5 June 2017

I have used Identity for three projects over the last five years. Each time they have delivered an expert service and an outstanding end product. Thank you Gavin and team.

Reviewed on Google Maps

5 June 2017

Shortly after the websites launch, the new First Copy website won the Xerox ‘Best Website’ Award 2016. Presented at the Xerox European summit attended by the top 40 performing Xerox Partners across Europe, the First Copy new website was credited with having performed well in aspects of web functionality, ease of navigation and technical aspects such as SEO.

Reviewed on Google Maps

5 June 2017

Gavin and Thanasi designed our first brochure site, then the ecommerce site a year later and have been supporting us in all matters related to the website's maintenance and upgrades since. I am very pleased with the work they've done for us. It was my first time developing our website and they made it really easy for me to understand what was going on. They put in a lot of time and effort and have always been prompt in dealing with queries and any issues that come up. I would highly recommend them for any website design and development work. They are a very reliable and talented team! More...

Reviewed on Google Maps