Franklins Removals Ltd

We engaged Franklins to pack up the contents of our house in South Devon, move them to our new abode in the Ariege south of Toulouse, and install them in our new house. We are delighted with the result! Packing and unpacking were professional, nothing was damaged and the move went like clockwork. Fraser and Simon, the movers, arrived early on 5 November in Devon, found that we had more to pack than they had expected, but didn't complain, finished around 5pm and took the night ferry to Roscoff. We flew from Heathrow to Toulouse on Nov 6, rented a van to do the shuttle to our house and met up with Franklins' lorry on the morning of the 7th. Once again, the work was finished by 5pm and the crew departed in cheerful good spirits. They both worked hard all the time, and even helped us with moving furniture already in our new house so that items from the UK could take their place. One of these items was a heavy baby-grand piano. Fraser & Simon happily picked it up and moved it across the room so that our dining table could go where the piano had been. This extra furniture moving was all done without complaint and without extra charge. They were both very easy to work with, unflappable when something was difficult, even tempered throughout, and remained cheerful even after working all day in the cold and wet. We would happily use them again! We'd like to comment on the fact that, although almost all Franklins' reviews are extremely positive, the few that are not extremely positive are extremely negative. We noticed this before deciding to hire Franklins. We also noticed that the bad reviews that we saw do not concern the quality of the work, but seemed to involve misunderstandings or poor communication between movers and customers, resulting in the movers arriving at the "wrong" address or disputes over T&Cs (eg non-refundable deposit). We therefore took care to read the T&Cs and think about what might go wrong. We identified two possible problems: (1) Our short (300m) access road has a 3.5 ton limit and two nasty bends, so that we may need to hire a van to do a shuttle from the village to our house on the hill. We emailed a GoogleEarth map to Ben, who agreed that a shuttle would be needed and quoted £300 for the extra work. When Fraser and Simon arrived they recounted that they had several times arrived with no warning as to restricted access, and that they had then incurred delays in finding a van to hire. We presumed (but did not ask) that such delays have been expensive to customers.(2) Ben seemed unworried about Brexit-caused delays, but our reading of the T&Cs raised the possibility than a few days' unexpected delay could add enormous expense. We were about to suggest to Ben that he place a cap of £500 on any such additional cost, when he suggested exactly the same amount. In fact, there were no delays and our only extra expense above the original quote (note that the quote states "plus VAT") was the agreed £300 for the shuttle. More...

Reviewed on Google Maps

Gaz & his mate were excellent , took great care of our furniture , Ben had already advised us on how to prepare & box in advance to speed up the move out. Franklins also dismantle beds & tables etc which we could not find with other firms & they were also recommended to us by friends who had used them . They are also storing oiur furniture & bringing it up to Yorkshire in a couple of weeks time . Many thanks Guys More...

Reviewed on Google Maps

Two day event, packing first day and move the second. Pete, Dean and Max packed with great care and couldn’t have been more courteous and accommodating. The weather on the move was wet, but neither the weather nor the changes in the team made any difference to the professional way they worked. The cling filmed protection for the carpets was much appreciated with the wet weather! It was good to have the continuity of Pete throughout and Gary, Kieran and Fraser made a great team on day two. We would be very happy to recommend Franklins. More...

Reviewed on Google Maps

Pick-up from UK destination for transport to France went smoothly. Ben helpful & always contactable .Deliverers (?) Simon & Kieron pleasant, obliging & efficient. Would use Franklins againMany thanks More...

Reviewed on Google Maps

Great from start to finish. Ben was helpful when organising our move. The two lads who turned up to move us were brilliant, friendly and easy to deal with. Definitely recommend! Thanks

Reviewed on Google Maps

Great service on our move up to Keighley. Speedy tidy and efficient work from Pete and Dean on the day, and from Ben in the days before, setting up the move.

Reviewed on Google Maps

The team were excellent start to finish top job and very respectful with our furniture and possessions

Reviewed on Google Maps

Excellent service from start to finish The lads Garry,Dean , Pete and Kieron worked tirelessly to complete our move. The end location was very tricky and they managed it perfectly. Can’t praise them enough ! Many Thanks to Ben for overseeing whole operation Would highly recommend More...

Reviewed on Google Maps

Our removal from France back to the U.K. was excellently managed and carried out. Pete and Kieran moved us out from France and we cannot praise them enough for their professionalism, friendliness, and courtesy. Dean joined the team for our moving into our bungalow in Wales and proved equally professional and friendly. Many thanks again for a painless removal. We would thoroughly recommend Franklins . Rosemary and Emlyn More...

Reviewed on Google Maps

Brilliant Service, Very Good Prices, Used Twice Over the Past Couple of Years, Pleasure to Do Business with & the Team are Awesome, Highly Recommended :)

Reviewed on Google Maps

We had Gary and Dean on our move, and they were great. Lovely polite guys, everything on time and done exactly as promised. Contact with Ben initially to organise the move was also great. Good experience all round. More...

Reviewed on Google Maps

A big thank you to Gaz, Dean, Tom and Kieran for a job well done. They worked tirelessly for hours stacking our furniture and belongings into their extremely impressive van for its onward journey to France. 100% positive energy from the boys; all very polite with an obvious love for their job shown by the care taken with every item. We would highly recommend them and are looking forward to the delivery in France on Tuesday. More...

Reviewed on Google Maps

First class service from initial contact with Ben until job was complete. Collection team (Gary and Max) turned up on time, worked efficiently and handled our belongings with care. The delivery team (Simon and Peter) did likewise. All four of them very personable and obliging. Wouldn't hesitate to use this company again. (Sally & Andrew Blackman). More...

Reviewed on Google Maps

Very good removal company, staff are friendly helpful. Moved carefully and helped to move belongings into the correct place.

Reviewed on Google Maps

An amazing service ! Would use again without a 2nd thought. Simon, Fraser & Pete were just super to work with, made the move super easy - nothing broken, on time - just a great service & we wish Franklins all the very best of luck with there business. So pleased we found them ! If your looking for a transport company that works across France i would highly advice checking this company out as its hard to find people like this these days. 10 out of 10 More...

Reviewed on Google Maps

Excellent service from Franklin's. Simon and Pete provided a great service. Thank you

Reviewed on Google Maps

Absolutely fantastic service, from calling to book removals to the actual day. We really had the stress taken away from us, so professional, down to earth and friendly. Gary and Pete were our removal guys and they worked so so hard, we can't thank them enough. Highly recommend this removals firm. Hayley and steve More...

Reviewed on Google Maps

Really rate this company, very helpful and knowledgeable from the initial contact via phone and emails, through to contact from the drivers and then delivery. We had three great chaps, Frazer, Michael and Kieren who brought all of our belongings from France to Yorkshire who couldn't have worked harder. They were friendly but professional and explained up front about moving certain items that needed a little extra thought due to the layout of our new house (we are on three levels). Great job, thanks a lot to you guys from Helen, Rich and Barnaby More...

Reviewed on Google Maps

Truly amazing service from the guys at Franklin’s from start to finish! Garry, Simon, Pete and Dean arrived bang on time at 7:30am and worked effortlessly and effectively and soon had our house emptied. Then it was on to the new property where everything was unloaded and put exactly where we required, Garry then reassembled the furniture we asked for making our life much easier! They guys were faultless and we couldn’t have asked for more, nothing was too much trouble and not one breakage! It was well worth the money and we can highly recommend Franklin’s to anyone looking for a superb removal company! Sincere thanks to all the guys involved with our move. More...

Reviewed on Google Maps

This is the second time we have used Franklins Removals. They are professional from start to finish, prompt visit to survey our requirements, quick to quote and competitively priced. The crew who helped to pack up the house and move were extremely helpful and worked quickly and efficiently for the two days they were with us. Cannot recommend them highly enough. More...

Reviewed on Google Maps

Excellent service from collecting and storing our possessions to delivering to our house in France. Simon and Michael delivered an excellent service kept us informed of ETA and unloaded hassle free, a pleasure to deal with. Would highly recommend Franklin's friendly family business who took all the stress for us. Thank you all. X More...

Reviewed on Google Maps

Used them to transport furniture from UK to our house in France. The service from start to finish was outstanding. Both Ben & Steve Franklin were extremely helpful and courteous and nothing was too much trouble and we were kept informed every step of the way. Simon and Michael picked up our furniture to put into storage until the transport day and they also then delivered the items to the house in France. They were both very friendly and courteous and telephoned to advise ETA on both sides. The whole operation was very smooth and efficient and I have nothing but praise for this company. Would definitely use again and would recommend them to others. Thanks very much. More...

Reviewed on Google Maps

The removal men - Garry, Pete, Kieran, Frazer and Dean - gave my wife & I extremely good service. We had to move from a house purchased by HS2 who insisted on very stringent requirements. We had to be out by 1 p.m. so the team started work at 6:30. They worked at the new house until nearly 5 p.m. and the men were helpful and cheerful throughout. More...

Reviewed on Google Maps

Simon and Michael from Franklin’s moved our entire house into storage for us this morningThey arrived promptly, working arround a busy road, and we cannot praise them enough for how efficiently and carefully they carried, packed and stored our belongings. They are an absolute credit to the company,Thank you for making what is normally a tense day, smooth and problem freeAlso want to mention the efficiency of the company from quoting for the business, delivery of all our boxes when we needed them, and flexibility when we kept changing dates!Thank you- you’ve all been amazing! More...

Reviewed on Google Maps

We would highly recommend this company having used them last week for the first time. They arrived promptly and were extremely professional, friendly and worked really hard to get us moved, taking care with our possessions. We were provided with a team of Garry, Kieran, Simon, Pete and Dean, and were also in contact with the owners, Ben and Steven, and all were very approachable and helpful. More...

Reviewed on Google Maps

First of all, our sellers had not yet vacated the property. So the guys had to work with limited space along with being given several alternative instructions. However, Simon and Michael rose above the challenge and worked with the utmost patience, and professionalism.We would also like to include a brief review from our French counterparts. They were thoroughly impressed with Simon and Michael. The lady owner said that they worked really quickly and quietly. Also, that they were friendly and nice.So we would definitely recommend Franklin's for the service. More...

Reviewed on Google Maps

Excellent service from start to finish from Ben and the entire team for a recent house move. The removal team were prompt, courteous and very efficient and made the entire process stress free, with good humour added. I would have no hesitation in using or recommending Franklins removal firm. More...

Reviewed on Google Maps

Brilliant! From collecting and storing to delivering our worldly possessions to France... Brilliant. Nothing is too much for Ben and the team, communication excellent, and very competitively priced. Everything arrived as we packed it, nothing missing, nothing broken. Fraser and Michael our delivery guys were professional, friendly and efficient. Great lads!Would recommend Franklins to everyone. Whether moving home or abroad this should be the first quote you get... It will be the best decision you made!Again Thank you!!! Jonathan and Jacquie x More...

Reviewed on Google Maps

Used Franklins several time privately and to move business. Efficient, prompt, reliable and reasonably priced. Always recommended.

Reviewed on Facebook

Fabulous no nonsense approach..honest everything accounted for. Really good service. Would defo recommend.

Reviewed on Facebook

Franklins have moved us twice in UK and also to our house in France. The service is brilliant. With lots of help and advice from Steve secretary in the office. I have no hesitation in recommending this company who provide a first class service. More...

Reviewed on Facebook

Used Franklins a couple of years ago, they are a professional, family run business who provide a quick but methodical service allowing you to relax safe in the knowledge the job is being done to a high standard. Will use for any future moves.

Reviewed on Facebook

Franklins Removals moved house for me a few years ago but no more than a small van can get up my long up hill drive! Everything had to be carried quite a distance. The guys were amazing. The service excellent, would recommend to anyone More...

Reviewed on Facebook

Professional, reliable and affordable.
Would highly recommend Franklin Removals.

Reviewed on Facebook

Franklin’s moved my parents yesterday and did an amazing job. Guys worked solidly between 8 and 5 to get them into their new home. Special shout out to ‘The Cat Whisperer’! �� More...

Reviewed on Facebook

Fabulous service moving my parents back from France to the UK. This company goes the extra mile to keep you informed and help it's customers. Highly recommended

Reviewed on Facebook

Fantastic service from start to finish. Franklins Removals really goes the extra mile to keep you informed and nothing is to much trouble or effort. Super friendly and helpful team. Highly recommended. More...

Reviewed on Facebook

Thank you so much to Gary and Louis today for making our move so much less stressful. Very friendly and efficient service from the very first contact. Highly recommend. Thanx again �

Reviewed on Facebook

Great service from start to finish. Franklin’s moved us out then kept our stuff in storage until our new build was ready to move us back in. Very efficient and helpful staff. I don’t intend on moving house again now but if I do I wouldn’t hesitate in using Franklin’s or recommending them to others! Thanks everyone - one part of our house move which hasn’t been stressful! More...

Reviewed on Facebook

Franklins were amazing! Lovely people and amazing, professional service. I'd never move home without them ever again! They even included my son and made them one of their men �. Thank you for every thing guys.

Reviewed on Facebook

Couldn’t rate them highly enough. We moved house on Friday in near 30deg of heat, with a lot of steps to contend with. 3 hardworking polite chaps moved our worldly possessions to our new property without a glitch. Thank you for making our day as stress free as possible, you guys are a credit to the company. Will recommend to anyone. Truly 5 star ����� More...

Reviewed on Facebook

We moved to Adriers in March of this year. I cannot speak highly enough of the wonderful lads who removed and then delivered our belongings to France. Not only were they totally professional, cheerful and helpful, they also provided great support when I threw a minor wobbly having seen the state the place we were moving into had been left in. I could go on and on, but in the words of the great Tina Turner they are Simply The Best. More...

Reviewed on Google Maps

Fantastic service both packing and removals. Due to complications with our chain we exchanged contracts just two days prior to completion. Nothing was too much trouble for Franklin’s. All of the team were great and got the job done quickly and efficiently. Thanks very much, we we both really pleased with the service! More...

Reviewed on Google Maps

Used franklins a few weeks ago to move into my first house! Good,reliable friendly and efficiant service - can not thank the guys enough for easing the stress away on one of the most stressful times!! Thanks guys!

Reviewed on Google Maps

Can not rate Franklin Removals enough - not the cheapest - from Ben's initial visit to the 2 removals we needed in only 4 months they were a pleasure to work with. Nothing was too much trouble, the lads on the day were super friendly & totally professional. More...

Reviewed on Google Maps