First Call Plumbing and Heating Solutions LTD
WAKEFIELD
(16)
WAKEFIELD
(16)
16 customer reviews
Misterbeck
A truly appalling service, lack of ability, incompetence, lack of support and/or sympathy matched with ruthless exploitation and extortionate costs.
John Wayne, The High Chaparral and Bonanza have got nothing on this lot. The plumber Joe Ford tried hard but made a series of errors along the way and caused us great unnecessary expense, distress and inconvenience. When I first spoke to him I asked him what was causing the leak. Astonishingly he replied "I dont know, you tell me?" We were quoted 2 hours over the phone at the emergency rate of £234 but the plumber managed to drag the work out to 5 hours. He said it didnt matter how long it took because we were covered by insurance. But that was a guess and he was incorrect. He also left the toilet unattended during which time a 2nd surge of water flooded our toilet floor and went into adjacent rooms damaging the carpet. He broke a toilet and smashed the panelling behind the toilet which they kindly offered to replace but then charged us for it + 2 hours labour. But the water leak/blockage problem was not fixed and our ground floor toilet remains flooded. They did not fix the problem and have caused us extreme distress. We have now been abandoned and been left in a worse situation than before they visited + £1500 out of pocket. Because their didnt fix the problem they should have offered to reimburse the full amount. But to date they haven't offered anything. I will let you know if that situation changes.
Dynorod visited today 13 March 2024 and fixed the same job in 30 minutes at a charge of £180.
Dynorod explained that the blockage was caused by "human waste that had built up and solidified over time."
it was not a nappy as you falsely claim -and it was not after your first visit, it was before. It was nothing to do with the blockage anyway as the Dynorod engineer has already proved.
A sanitary towel had been flushed down the toilet as explained to Joe Ford on his first visit - not afterwards.
The blockage was not caused by a nappy - just stop lying will you. Here is Dynorod case number DY-WO-3962671 - call them and they will verify the blockage description.
You pride yourself on your NO FIX, NO FEE policy - but you have not upheld this claim in our case because you didnt fix anything in fact you caused more damage.
By the way their reviews on Checkatrade and their website are fake and written by friends and family. You have been warned.
When this review disappears you will know that they have compensated us through their NO FIX, NO FEE policy.
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David clarke
General Plumbing
Not very satisfying did the work but not to a good standard
Sam Wright
Amazing team with these blokes! Cannot fault none of them at all for the works carried out at my home. It wasn’t a straightforward job by no means, in fact it was a total nightmare! They’ve spent over a week here sorting it out. Very polite, respectful and thorough. Definitely a job well done. Highly recommended. Well done guys and thank you so so much for getting my bathroom functioning like it should be More...
Reviewed on Facebook
Claudia Neon Chrysanthemum
First Call are reliable, attentive, and get the job done. They also bring the banter: recommended.
Reviewed on Facebook
Leaha Rehann Moore-Higgins
We had a blockage in our toilet Xmas Eve, no way did we think we would find anyone at a reasonable price or that would even be open! These guys were recommended, they came out within an hour and after a few investigations the problem was fixed and off he went. Invoice received by email and very happy with what we paid and they didn’t take the mick with it being Christmas Eve. 1000% recommend, will use again although hopefully we don’t have to! More...
Reviewed on Facebook
Jerome Scherrer
Called and Chris was able to attend our flat today, he was such a polite gent and knew exactly what was wrong with our boiler, we now have boiling hot water and was all fixed in a hour, can’t thank him enough! highly recommended
Reviewed on Facebook
Qing Chang
Quick response, good quality service. Reasonable price! Highly recommended!
Reviewed on Facebook
Laura Leanne
I got a quote from first call plumbing and heating solutions and the man who came out was lovely, he was very professional, listened to what I wanted and friendly, they were fast and efficient at fitting me in - very helpful. Unfortunately the 2 members of staff who had been sent out to do the work were not, they were there to carry out some tiling in the kitchen and to refit a new shower, when they arrived they found a problem so were unable to fit the shower unless I paid more, I found this very unfair as when a quote is carried out you expect it to include any problems that might occur and should not be expected to pay anymore than the price quoted. The tiling didn't get finished and is still left unfinished, this was due to them not getting the correct tiles and I still havent heard anything further, I told them where to get the tiles as I called the store myself and they confirmed to me they were in stock. BEWARE - I had a piece of jewelry on the bathroom window sill and it has vanished, these 2 members of staff were the only ones who came into my house that day so 1 of them has stole it, I have reported this and am extremely disappointed in the service I have received since which is a big shame as I believe the company its self is good but due to the 2 members of staff they have really let it down, if you do go for this company make sure you have no valuables left around or they may go missing! More...
Reviewed on Facebook
Caroline Craig Logan
We used these guys last week after we had a leak in the airing cupboard, they came out the same afternoon and sorted the problem. The guy was brilliant. I rang them again today to see if they could help my mum who needed her boiler servicing and had a couple of other issues. They rang my mum straightaway and arranged to go that afternoon. Serviced her boiler and ordered some parts for the other bits. I cannot recommend First Call Plumbing And Heating Solutions LTD enough. They have been excellent with everything. My mum has early onset dementia but wanted me to tell them how impressed she was. It's fantastic to find a company so reliable who doesn't take your eyes out with their prices. Thankyou so much. More...
Reviewed on Facebook
Phil Hirst
Had a minor disaster today fixing a radiator thay had previously been fitted from another local firm, called them out, was up front with price and here in no time. Great quality friendly service with a smile, he also reassured me anymore problems and he would be back, what a top bloke. Thanks again, Phil More...
Reviewed on Facebook
Charlotte Easton
Really quick at coming out to do an urgent water pipe job, actually arrived earlier than they said they thought they’d be which was brilliant. Very reasonable price and looks like it has been done to a good standard. Would definitely use again! More...
Reviewed on Facebook
Shohib Hussain
Excellent service, very professional and the chap was very friendly
Reviewed on Facebook
Alexandria Jade Hobson
Very professional and thorough, and do not charge over the odds. Would definitely recommend to people.
Reviewed on Facebook
Kirsty Chantelle Pinnell
very professional, really clean worker, Chris did a fantastic job and was very helpful and very polite, will definitely use them again and would highly recommend, quality at it's best
Reviewed on Facebook
Kate Foreman
AMAZING PROMPT EFFICIENT SERVICE. Couldn't ask for more, fantastic guys @ reasonable prices. Rod was here within 30 minutes of me calling. Would highly recommend and will definitely use again. ⭐⭐⭐⭐⭐ More...
Reviewed on Facebook
Nicci DeLeeuw Willett
These guys are amazing. Prices are the best in town.
Reviewed on Facebook
Boiler installation
Boiler repair
Boiler service
All aspects of plumbing
