ENERGY PIG ECO ⭐️⭐️⭐️⭐️⭐️

David Campbell came around and gave a good inspection of the house and gave me a clear description of the current insulation needs. Very pleasant guy. Would recommend. More...

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Visited by Gary Low for a survey prior to installing wall insulation. He was both friendly and professional, something you rarely find today. Gary explained everything in detail and answered every question satisfactorily. Top marks!!!! More...

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A cavity wall survey was undertaken at my home by Gary Low as part of the ECO4 energy grant scheme. Gary was prompt, polite, very thorough and knowledgeable and went the extra mile by answering all my questions with helpful information. He explained the whole process at each stage of the survey and was even considerate enough to ensure that gates and doors were closed to ensure the dog didn't get out. First class customer service! More...

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Gary Low was very thorough with the cavity wall inspection, taking time to explain things to me as he went along. Very nice bloke.

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Good service

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David Campbell called yesterday to do a heating survey on our property. He arrived well on time and had a quick look over the house and outer area before starting the actual survey. He was very thorough and answered all our questions about the air pump heating system to our satisfaction. David was very pleasant and mannerly and did all the survey in just over an hour. More...

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Garry Low came to my property to complete the energy survey. He was extremely helpful, professional and courteous. His approach made everything much easier and I was reassured by the quality of his work.

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I found this company excellent in every way. Installing my new heat pump they turned up on time and worked like beavers over three days till it was completed. They were a friendly bunch and on completion they left minimal mess. I did have some issues with the installation for about a week afterwards, but they sent an engineer twice all the way from Glasgow ( I live in Caithness and it's a 10 hour round trip.) in order to get the problem solved. The cause was an issue regarding a faulty pump, a manufacturing rather than an installation fault. I have since been in touch with them via email regarding some documents I required, and I received them promptly. I would highly recommend the company. More...

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It was arranged through Consumer Rights for Gary Low to call at our home today to carry out a survey for the ECO 4 government funding programme. He arrived very promptly and immediately got down to the business in hand explaining everything he was doing. The extensive survey lasted over 2 hours and this was done in a very professional manner answering all the questions which we had. Gary is a very pleasant and courteous person which made the whole process easy to cope with. More...

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I answered to a leaflet drop by Consumer Rights and they organised for Gary to come out to do a home survey. Gary was very friendly and put me at ease straight away. He was very efficient and thorough and took his time with every little detail. He had to drill some test holes to check insulation in my flat room and tidied up exceptionally well when he was finished. He explained everything at each stage and told me why he was doing it. He answered all my questions and was extremely knowledgeable. If only all tradesmen to my home were as pleasant as he is the world would be a better place. More...

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After being given ridiculous quotes for cavity wall insulation we finally qualified for some help Gary Low from Energy pig arrived to survey, and told us that cavity wall insulation could not be fitted in our 1920's house due to the gap size. Gary explained it well and offered some help to us to get us over our issues and tips on ventilation etc. Thanks for the help and honesty Gary. More...

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(Edited in response to their reply) I want to leave an honest and balanced review but unfortunately the overall verdict is this is a company I’d strongly recommend avoiding. (I initially contacted them following a friend’s positive experience but mine was pretty awful.) When I first phoned, I spoke to Neil and he was very helpful explaining the process and even guided us towards government funding available. Someone came fairly quickly after the phone call to view our house and take the details required for a quote. It was then a 6 week wait to get the quote which required a lot of phoning up and chasing. Once quotes were received, I submitted the forms for the grant and as soon as this was approved, EnergyPig were quick to book us in, even moving another client to work around our schedule, which was really appreciated. Unfortunately, this is where things really went down hill. The workmen who arrived did not treat our home with respect. It was a wet day and they didn’t wipe their feet coming in, tracking the wet mud from doing our subfloor insulation first throughout our home to only then cover the carpets with plastic afterwards for doing the loft. They finished working early, about 3pm, saying they weren’t able to finish the job and would be in touch the following day to schedule another date to complete it ASAP. Once they’d left, we discovered muddy handprints up our stair walls and chips in the plaster as they must have knocked things they were carrying up despite it being a fairly large hall. Our bathroom was covered in muddy footprints and they’d clearly only half washed their hands because our towels were covered in black dirt. We even found the toilet unflushed. I have absolutely no problem with them using our toilet but expected a little common decency. We then went to inspect the job’s progress to discover they hadn’t removed the old insulation as per quote and were just laying new on top. I emailed with photos to complain about the state of our house and that the job wasn’t done as per quote. 2 weeks later, no reply so I sent another, bearing in mind we were also waiting on a “ASAP date” from them for completing the job. The eventual reply from Liz contained no apology and in fact was rather abrupt in stating that protective plastic was put down, ignoring the other issues raised or the fact this plastic was clearly ineffective. We then had to phone and phone to try get a date for them to complete the job to the point we were recording voice calls in case we had to go to an ombudsman for a resolution. In the end it was over 6 weeks before they came back to finish the job. A different team came to finish it and the joiner was much more communicative. Explained when things needed to be done slightly different to plan and we didn’t have the same mess as with the first time so no issues there. We then waited 8 weeks to get our invoices required for the grant. When they were finally received, they didn’t supply a post-installation EPC as required for the grants, and when I asked for it, I was provided with another unexpected invoice for it. Overall, I wouldn’t recommend using this company at all, especially for such an expensive service. We felt there was a significant lack of communication and management of expectations. Their customer service is massively lacking, from long waits for quotes/invoices, being left for 6 weeks with an unfinished job, hidden charges and complete lack of apology with a reply that was basically gaslighting - avoid at all costs! More...

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Had Gary Low round to survey the house this morning. He was polite and thorough with his work, answered all questions we had for him and was really helpful! Great service

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This morning, Gary Low, surveyor, arrived on time and did a thorough survey of my property. He was very friendly, polite, helpful and informative and reassured me over some concerns I had regarding the work to be done. What more can you ask for? Thank you, energypig for an efficient service! More...

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Josh & his team, Paul & Robert to name just two, installed my new boiler with exceptional care, very helpful & knowledgeable, nothing was too much trouble for them. I also had underfloor insulation carried out as part of the job. I can't say enough about these guys...so genuine and efficient. I'm absolutely delighted with the work, minimal disruption & super quick. They were all very professional, respectful & friendly and they went over and above with a few things including fixing my bathroom taps and resolving a pre existing issue with old pipes. I'm also grateful to Elizabeth & David R who were my main contacts during the process. Both very attentive and efficient with arranging prompt responses to a couple of minor quirks due to my old system, they made the whole process so smooth & stress free. I would highly recommend the Energy Pig team to anyone needing upgrades or new installs. Fantastic guys! Thank you! More...

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Had Gary Low carry out a heating survey. He was very efficient and answered all our questions.

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Had a survey done by David H regarding having cavity wall insulation fitted .He called ahead to let us know he may be a little late but arrived pretty much on time. He was very friendly and knowledgeable and happily answered all our questions. Job was completed yesterday by Alan and George. They also were happy to explain what they were doing and did a very neat and tidy job. They cleaned up after themselves and completed the job in a timely fashion. We are happy with the work. More...

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Gary Low came out today, done a thorough survey throughout the house. Spent just over 2 hours, arrived on time. Explained absolutely everything and could answer any questions asked. Very helpful man and nothing seemed to be a problem.! Thank you! More...

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We had our annual Boiler service today which was done by Arash from Energy Pig. He is very thorough and takes great care in all he does and is also very polite and well mannered. A joy to have someone like him in your house. More...

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Had Gary low out doing a survey of my house today came a fair distance and was on time, Gary seemed very knowledgeable was very friendly down to earth guy took around two and half hours to complete explain things as he went along very professional this was for getting a grant to replace a solid fuel heating system as disability are making it a struggle now living in an upstairs flat energypig and Gary seemed very professional in what they do from initial phone call to Gary's survey 100%

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Gary Low came out today to survey my house for cavity wall insulation and an epc. He was excellent. He was able to get into the house at half 3, but had to wait until half 4 until I arrived to let him into another part of the house as we hadn't left all the keys. He didn't complain at all and got on very professionally with the job. He was very clear about everything and explained what was going on at each point in the survey. I learned lots! I'd thoroughly recommend him. And considering he didn't get away until 7pm, I'd really like to show special gratitude to him for being so thorough and patient considering how late he'd have ended up getting home tonight. Thanks Gary. More...

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David H visited today to do the cavity wall and loft survey for the loft insulation grant that i requested through Octopus Energy. He arrived ontime, even a few mins early, introduced himeself and had a quick check before he started the fuill survey. He expalined the process and all signatures needed (e.g. GDPR and Grant Submission evidence). The appointment was scheduled to take 1.5hrs and was a little less but all done and some great chat too. VERY happy with the service from Energy Pig and very happy to have them back (assumining all goes through ok) to do the cavity wall job. Would definietly recommend! More...

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Engineer Arash very competent. Friendly, worked comfortably in my house, his expertise shone threw.

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I.ve had Arash come every year for the last 5 years to carry out my annual service, I'm given an approximate time by the office but if he's running ahead or behind in time he lets me know so that I can make adjustments to my time to be at home when required. A very pleasant and friendly chap and a credit to the company. More...

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We had a visit yesterday from energypig when the reps reported to us that the company which had previously surveyed our home was no longer in business and that they (energypig) were taking over. The reps advised that a survey would require to be done and arranged for a Surveyor to call today at 10.00am. Gary, the energypig Surveyor, was here promptly and explained what he intended to do. He was very knowledgeable about the work involved, extremely polite and respectful and explained to us what we should expect to happen. More...

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I had David H from Energy Pig to come to our property this morning to assess our home for cavity wall insulation as part of the Government's scheme. Can’t fault him, he was very professional really friendly and chatty. He answered all my questions I had, very knowledgeable and his professionalism was so obvious and it made me feel at ease. Very helpful & genuine, top guy. I wouldn't hesitate to recommend Energy Pig proper professional company. More...

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Gary Low arrived at 2pm and left at 7pm,during this time he worked non stop on my energy survey.He explained every step of the process and was very thorough and diligent, was very friendly and had a pleasant manner.

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Gary Low very polite and courteous and explained everything he was doing before he done it.

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Personally I am appalled at the lack of customer service & attitude towards customers from a ECO government granted company as well ranked as Energy Pig, My elderly parents had applied to upgrade their heating back in July last year, after giving copies of personal documents it went silent from Energy Pig regarding the application until the end of October when they started receiving calls demanding more documents. The attitude and tone from these calls from Carole at Energy Pig was deeply disappointing. Due to the constant harassment & lack of customer service or information provided to my parents we have cancelled their application for the upgrade. I will not be recommending this company in the future as there seems to be a lack of training in the basic knowledge of customer service & manners. More...

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Garry Low who is the surveyor when he arrived introduced himself and explained what he was here for, very polite when asking questions and explaining what might happen if the work would be carried out.

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Gary Low came to do a survey. Introduced himself,explained what he was going to do. Friendly,down to earth guy

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Josh and the team were brilliant, the work carried out was explained in detail before hand and couldn’t be happier with the finished product. Over and above helped out by also doing extra work as old pipes were damaged. Josh also made it clear he was there to help out with any questions I’d have in the future. Would definitely recommend energy pig to anyone. More...

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Gary Low came out to do a survey on my property. He did a complete survey from top to bottom and was very thorough. He kept me informed at every stage of what he was doing and why. He was very polite and respectful of my home, as well as very professional. He showed me all of the drawings and confirmed details with me, so I felt very informed about what was happening. He was also very patient and friendly with 3 small children and a dog running around! More...

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We arranged for Energy Pig to come to our property this morning to assess our home for insulation as part of the Government's scheme. We had a lovely and very professional guy called David H visit our home. Not only did he have a 2.5 hour trip to get to us, he was on time!! From the moment he stepped through our door, we felt extremely assured that David was super experienced. His knowledge and professionalism was so obvious from the outset. Furthermore, he was so polite, genuine, helpful, and explained everything so well. We wouldn't hesitate to recommend Energy Pig. Thank you David H More...

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Gary Low and jim visited to survey my home for heat pump, I was unable to proceed because of limitation of where boiler could go. However they were very pleasant and efficient giving me possibilities. Before they left Gary also gave me some helpful advice to make home as a warm as possible More...

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Josh and his team who came to fit the heat pump, radiators and solar panels were a fantastic, knowledgeable and efficient team. The standard of the work completed by the team was exceptional, considering the substandard flooring materials left by previous builders had made their job more difficult. Not only did they replace some of the flooring but made repairs to some areas. Josh fully explained how the system works as well as good advice on servicing and aftercare. The customer service we received from Energy pig has been exceptional and are always on hand and willing to take the time to answer your questions. I would highly recommend Energy Pig to anyone who is deciding which company to install their heat pump and solar panels. J F Wood More...

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Energy Pig 110% 🐖 Had oil heating they installed ASHP new radiators throughout and solar panels. Very quick and no hassle from the tradesmen. 2 and a half days for completion no disruption from start to finish excellent would recommend this company if you are thinking about changing your heat source/insulation. Glad went ahead with the project. Once again many thanks to everybody involved can't appreciate your help etc. Thanks Energy Pig 👌👌👌❤️🐷🐖 More...

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They approached me direct at the doorstep. The deal they offered was unmissable as my oil heating had failed terminally. Took 5 months to complete surveys and paperwork docs etc. Instinct and their helpfulness kept my patience. System fitted in time for christmas and it works perfectly. Efficient, friendly and low disruption. More...

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Had my survey carried out by Gary today within a day of enquiring about new heating. Gary was amazing from start to finish. Explained everything step by step of what he needed to carry out in the house. Answered all my questions I had. Gary makes you feel as ease straight away. Very friendly and you can tell he truly cares about his customers. Absolute star. Cannot wait for my heating to be installed now it will make such a difference to the house. More...

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I had a survey carried out by Gary today. He was very efficient, thorough, professional, helpful and explained everything to me clearly.

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I got airsource heating installed by energy pig at the start of the year. It was installed within a day and all carpets put back in place. All the workmen were really friendly and above all it has greatly enhanced the heat in my home and significantly reduced my energy bill. More...

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I had a survey carried out today by surveyor Gary and heating engineers Jim and David. They put me at ease and went about their work professionally and efficiently and answered my questions knowledgeably and politely. Couldn’t fault their customer care. More...

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Fantastic workmanship from start to finish under sometimes difficult conditions. Always polite and helpful. Everything explained in great detail at completion of the job. Thanks for everything guys. We would certainly recommend you to anyone considering installing an air source heat pump and solar panels. More...

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Fantastic experience, fully managed by Neil Thompson who made the insulation and EPC upgrade of my rented place a breeze. Always kept me updated and dealt with all the paper work with the council . Couldnt recommend them enough and will use their services again if my flats qualify! More...

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Had them round in April to look at getting loft and solid wall insulation. The survey took a lot longer than I expected, the surveyor was on site for almost 4 hours. This was difficult with working from home as he had a lot of questions and needed me to follow him around most the time. He then had to come back round a week later for an hour, again requiring more of my time. Was told we would hear from the office with costs/next steps but never heard anything. I contacted them via email in July, asking for an update and to point out we just wanted the loft insulation only (so should an easy job) to which I got a quick response saying they would look into it. 11 days past, nothing from them so I email again. Get a response saying David is on holiday but this would be prioritised when he got back. 10 days past, still nothing so emailed again but ignored now. If you don't want the job, say so. More...

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