Cutlass Security Group
IG1, Ilford
(1)
IG1, Ilford
(1)
The formation of Cutlass by a group of senior industry executives, was in direct response to an increasing
market need for a professional Support Services company, which has a clear appreciation of customer
requirements with a focus on providing high quality man-guarding operation, at an affordable cost.
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1 customer review
Jenna Corrigan
Cutlass provided security for a private event I hosted at a local venue. Carl was extremely helpful, and able to advise and provide me with exactly what I was looking for, even adding additional staff at the 11th hour. Many thanks Cutlass for a professional service, will definitely use you again if required. More...
What do you love most about your job?
As industry professionals, our success in the security industry have been achieved, purely and simply, by
providing excellent levels of service, that exceed our client’s expectations. These high standards can only be
maintained with a team of knowledgeable and experienced staff operating in a dynamic and forwardthinking culture.
We recognise that quality and excellence will always be the key criteria for growth and it is for these
reasons that we constantly strive to improve customer satisfaction through our standards of service.
To maximise the levels of customer service that we provide, Cutlass will always:
• Listen to our customer feedback: recognising that input from our customers will influence the
direction of our future service improvements.
• Communicate and sharing of best practice processes, standards and innovations across our
business.
• Continually challenge our thinking and encourage our people to do things better or differently.
• Measure our service constantly and consistently, with the aim of gaining customer loyalty.
Why should our clients choose you?
The 7 Cutlass Principles of Excellent Customer Service Delivery
The Seven Cutlass principles of “Excellent Service Delivery” will underpin the delivery of best practice in
support of the Cutlass philosophy as follows:
C - Commitment To provide “Cutting Edge Security at a Sharp Price”
U - Understanding An awareness of what is important to Cutlass customers
T - Trust In everything that Cutlass does
L - Leadership Providing the highest level of service delivery management
A - Assurance Delivery of a consistent and reliable service
S - Speed Delivery at Maximum speed, but with continuous attention to detail
S - Surprise from “under promising, and over delivering” (The Cutlass Way)
These principles will act as the key pillars of the Cutlass Customer Service Strategy. This highlights how we
at Cutlass will differentiate ourselves within the manned guarding industry.
Manned Guarding
Cutlass specialises in the provision of uniformed and plain clothes security personnel for Corporate
locations, retail outlets, shopping centres, Hotels, business parks, education, and government
departments.
Our 3-tier recruitment process means we only recruit the best suited to the role vacant at that time.
With a pool of relief officers, and a pre-selected pool of officers, trained and available to start at any
given time, we can meet the biggest or smallest of challenges in the same way ensuring every customer
gets the same level of service.
We pride ourselves on being the best, because we believe we are the best at providing Professional
Private Security Industry Services. Although we have expertise in many varied business sectors, we can
transfer best practice and unrivalled security experience to every potential requirement.
Close Protection
Cutlass Security Group can provide any close protection requirements, and are personalised
according to your individual needs. We carry out an initial risk assessment, taking the time to
understand the level of involvement that is required, before expertly planning bespoke protocol
and procedures to account for every eventuality imaginable, both at home and in public. Our
highly professional staff are constantly kept up to date with the changing needs within the
industry and are highly trained in many disciplines including self-defence, tactical driving, and
foreign languages. Cutlass Security Group will give you the peace of mind to travel extensively,
whether for business or pleasure, in safety and with a companion. We are available to assist with
long and short term assignments for both corporate and private clients. We can work as covertly
or overtly as you require to maintain the security needed in whatever the situation. We can also
charter private aircraft as part of this service
Front of House /Concierge services
Managing Front of House is all about the lasting first impression. In addition to our Reception
Services we also provide Front of House staff to act in the capacity as concierge or as part of a
licenced Security Service.
We do not strive to create a valued service only, but also a great experience for your visitors and
staff alike. We recruit only the best who are proven at delivering customer service relying on our
great people so we can harness and develop their talent.
Our people provide lasting experiences at every touchpoint of the visitor journey, including
assistance with concierge tasks and transportation.
Other Services
• Event Security
• Door Supervisors
• Car Park Management
• Sporting Stadium Stewards
• Hotel Assisted Services
• SIA Close Protection
• Risk Assessment
• Business Continuity Consultancy
• Safety Personnel
• Disaster Recovery Consultancy
• Control Room Operation and Monitoring
• Managed Access Control
• Traffic Marshalling
• SIA CCTV Operation
Festival Security Officers
At Cutlass Security our priority is always the safety and wellbeing of all involved, from the festivalgoers to the performers and every member of staff. We are dedicated to keeping everyone safe and believe this is best achieved with a fun and friendly approach, ensuring that everyone can enjoy the festival as meant to be. With our experience, we conduct several processes before and during the festival, from risk assessments to crowd management and clear communication.
Unruly Passengers / Flight Security
There has been a dramatic rise in flight disruption by unruly passengers over the last few years, especially on certain routes and destinations. Cutlass Security Group can provide either overt or covert security operatives on these problematic routes. The cost for a level of security opposed to a flight diversion is far more cost effective to a business. Unruly and disruptive passenger incidents are one of the top 3 safety issues that concern cabin crew. Unruly passengers are a small minority, but their actions can have a disproportionate impact on others. Other flyers can have their journey disturbed and inconvenienced because of delays, missed connections and diversions. Overall, this can have a huge impact on holidays and important business meetings.
High Value Goods - Escort
Cutlass Security Group can provide security escorts to protect your high value assets. All of our security escorts are highly experienced in this field, who have extensive experience of working worldwide. We can offer security only or provide a complete package including chartering of private aircraft and vehicles. Our staff can operate either in the UK, or for any requirements overseas.
