COOK PT

Problem with membership. Unable to use it. Paid for it. Can't get through to anyone via phone or email. Disappointed big time!!!

Reviewed on Google Maps

Worst gym! Would give 0 stars if possible, pay for a membership and haven’t had access with my fob for over a week now! People refuse to answer the phone or social media messages asking for an explanation, complete breach of contract as n o access and no 24 hour access!!

Reviewed on Google Maps

Reviewed on Google Maps

Much improved after the recent renovation. Open 24 hours.

Reviewed on Google Maps

If I could leave a minus star review I would. AVOID like the plague - if you want to be robbed of your money then go to this gym. I have been trying to get into contact with this gym for MONTHS I moved from the High Wycombe site in October 2022 as I moved house, they continued to charge me at the previous site's figure £42.95 instead of the £32 per month that this site charges. They cancelled the Zumba class and made a PT quit due to her feeling bullied. The cleanliness of this site is disgusting. My membership thankfully came to an end and this was confirmed in an email, though I am still owed a refund, I check my bank and a new unauthorized Direct Debit has been taken from my account, which I have not signed or agreed to. I have phoned, emailed, messaged on Instagram (all very politely) I have left feedback through the website twice and have been ignored on all platforms. Literally the WORST experience I have ever had dealing with a company. AVOID AVOID AVOID!!!! More...

Reviewed on Google Maps

I recently left this gym as part of the management team who also used the gym 3 or 4 times a week during this time. As a former employee I am aware that any review which may be deemed as misleading or misconstrued, would be subject to defamation. This review is an honest and professional opinion of my experience at this gym, and I believe that people should consider these factors before agreeing to their contract. I mean this with the best interest of all people in the local area looking for a gym. In its current state, avoid. They mess you around with contracts and dont appropriately facilitate quieries. There were lots of members who have had multiple month long issues which were not being addressed. Moreover, in my opinion, the price is not worth the value the gym provides. The water fountain has been broken for well over a year, and the bathrooms have awful hygiene standards. How can they expect to charge a premium price, yet not sustain basic gym needs? The one good thing about this gym is the PT's and the members. They are all great; its just a shame that they have to put up with all the issues around them. To conclude, having personally trained at every gym around the local area, Anytime fitness doesnt podium. There is potential, but as of now I would recommend avoiding. More...

Reviewed on Google Maps

Nice and cozy but quite small and at times feel closed. But overall good for the price.

Reviewed on Google Maps

Ugh, where do I start with this poor, sad gym? The PTs are great and so nice, and I feel for them. Everything I say in this review is not a reflection on the trainers, who I know try, but despite their best efforts, Anytime Fitness in Aylesbury has the feel of a place that the company does not care about anymore. There are so many broken pieces of equipment that I couldn't even list them. We have all just learned to work around them. I enquired about when they would be fixed, and they said they were not fixing them as they would be replaced. Months later, no sign of this replacement, and until that happens, they are useless! All the various attachments for the cable machines are old and worn, with their rubber grips falling off or long gone. The water fountain is disgusting, with a red warning light on the filter for many months and surrounded by buckets from the leaks. The bathrooms and changing rooms are grim. I can see the staff trying, but a lousy decision compounds every good thing. They recently invested in new incline, flat and decline benches. Great! Except someone also bought cheap barbells of various weights - utterly useless for anyone looking for consistent weight training. So everyone fights over the 20k bars. The whole place has an abandoned feel and isn't a very nice place to spend time. I feel bad giving public feedback, but I have given feedback directly through a recent survey and even been asked to write it down in the gym by a trainer, as I was told 'the company doesn't listen to us but might listen to its customers', and nothing has come of it. This could be one of the best lifting gyms in town, with so much space and potential, but it feels like no one at Anytime Fitness cares about their Aylesbury branch. More...

Reviewed on Google Maps

Staff are very welcoming. Enjoyable friendly environment. Would recommend

Reviewed on Google Maps

Staff are very welcoming. Enjoyable friendly environment. Would recommend

Reviewed on Google Maps

Great gym with great equipment! Highly recommend

Reviewed on Google Maps

I've been going to the gym now for 3-4 months now. I've been to quite a few gyms. And I feel by far the most relaxed and happy to attend on a regular basis. The staff are amazing and also always there if you need help. The morale across the board is what does it for me. I've been told exciting things are coming. I love it here. Thanks anytime fitness for helping me through my goals 💪 More...

Reviewed on Google Maps

I would give a 0 star review if possible. Tried to leave the gym, giving notice in December 2022 with 12 month contract expiring in January 2023. They wouldn’t accept this cancellation, so I cancelled again the following month. They now want March money. They won’t answer calls, emails etc. their very aggressive arrears team called me to claim payment, when I challenged them on the legal precedent and contract law, they put the phone down on me. Why did I decide to leave the gym? Dirty smelly toilets, broken equipment and a very “over friendly” manager. Joining this gym is a lot like borrowing money from a loan shark. Buyer beware. May 2023 update: Still no resolution, despite assurances of contact from the new management and resolution as well as confirmation my account is not in arrears I have been passed to a debt collection agency. It may be worth noting the date of the below response to my previous feedback. More...

Reviewed on Google Maps

Visited the gym as a one off as I was in town and am a member elsewhere. Found the gym to have a great wide range of equipment from a bodybuilding perspective, some machines I have never had the chance to use before so that was great. Manager on the desk was very friendly and welcoming. I got a really good workout, would definitely return if the opportunity arises. More...

Reviewed on Google Maps

Not been there

Reviewed on Google Maps

I apologise to the new staff who probably is trying their best to save a sinking ship but I cannot express the frustration you've guys made me go through. The money you guys are asking for are not worth in this particular branch. Not enough classes, equipment broken and would take months to fix it. Dirty equipment as very few members bother in there to wipe the equipment or put their stuff back. I'd always spend at least half an hour more looking for weights around the gym. Besides all this, I tried freezing my membership so I can see if another gym would be better. Of course it was. Yet my membership was never frozen. This is the third month you guys are charging me in full and not the 10 pounds freeze fee. People are lovely in there but sadly that cannot make up for everything else. More...

Reviewed on Google Maps

The new manager has made a big difference to everything in the gym

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

This is the worst gym I have ever experienced in Aylesbury. They make it so difficult for you to leave. They advertise a three-month membership but it is actually rolling and they continue to charge you. The cleanliness is poor with extremely dirty toilets involving urine on the floors and poor facilities. They also say that you have to give written notice of cancellation so they can get an extra months money despite them having charged 2 additional months where there has been no loss to the gym and no attendance. I would never reccommend this gym to anyone. More...

Reviewed on Google Maps

Worst gym ever when you try to cancel membership its been 10 months and i am still paying my membership

Reviewed on Google Maps

Recently joined, and honestly, I wish I had joined sooner! The equipment is fantastic. It's a great space with lovely management. Don't make the same mistake I did and go for the cheapest gym in Aylesbury, cheaper isn't better. You pay for a high standard of equipment here, so many accessories to use and don't feel like you're on top of each other either! Love it More...

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Gym ok, until you want to leave them. Very hard to finish payments, you need to know that you want to leave 3 months beforehand, because if you want to leave straight away, you will end up paying for the next 3 months. No classes at all.

Reviewed on Google Maps

Needs a good clean and some minor maintenance of the equipment

Reviewed on Google Maps

Need to have classes better aerobic equipments for the price. Also too much youngsters making a nuisance when training late evening.

Reviewed on Google Maps

Worst customer service in 10 years since I have been to UK. Gym is ok.

Reviewed on Google Maps

Reviewed on Google Maps

Cam has been an extremely motivating PT… I hadn’t done any exercise for a long time so was quite nervous but Cam has made it fun. Cam is very good at creating varied and interesting sessions, encouraging me when I’m having a tough day and pushing me to try new exercises and giving me the confidence that I can do them even when I think I can’t. It has made a real difference and while I still have a way to go, my fitness and strength is definitely improving which feels really positive. I would definitely recommend Cam as a PT to anyone who wants to improve their health, get fitter and do it with a few laughs along the way. Thanks Cam. More...

Reviewed on Facebook

Cam has been an extremely motivating PT… I hadn’t done any exercise for a long time so was quite nervous but Cam has made it fun. Cam is very good at creating varied and interesting sessions, encouraging me when I’m having a tough day and pushing me to try new exercises and giving me the confidence that I can do them even when I think I can’t. It has made a real difference and while I still have a way to go, my fitness and strength is definitely improving which feels really positive. I would definitely recommend Cam as a PT to anyone who wants to improve their health, get fitter and do it with a few laughs along the way. Thanks Cam. More...

Reviewed on Facebook

The Gym is ok until you want to leave , the manager is a liar he told me classes were in place so I joined the gym , 3 month no classes what a waste of money , now keep sending emails and texts to add £22 each month for late payment . They owe me money for 3 months membership and £25 joining fee Very unsatisfactory More...

Reviewed on Google Maps

Cameron has been a fantastic personal trainer. He's always been encouraging and reassuring. I personally struggle to motivate myself when it comes to fitness and having his support on board really helps push me to a comfortable level. He has set up constantly evolving pt programmes which are completed in my own home. More...

Reviewed on Facebook

Cameron has been a fantastic personal trainer. He's always been encouraging and reassuring. I personally struggle to motivate myself when it comes to fitness and having his support on board really helps push me to a comfortable level. He has set up constantly evolving pt programmes which are completed in my own home. More...

Reviewed on Facebook

Love this place. Lots of equipment and space.Staff are extremely friendly always a smile and ask if everything is ok. You couldn’t ask for more at a very reasonable price. Highly recommend

Reviewed on Google Maps

Amazing atmosphere ;)

Reviewed on Google Maps

Decent equipment and good space. Good equipment for leg day. Changing rooms are alright but too warm as there’s no ventilation for the shower

Reviewed on Google Maps

Great gym, great staff. Gorgeous tanned lady on the front desk. Not sure of her nationality but I would certainly like to get to know her 👀

Reviewed on Google Maps

The gym is fine but when you try to leave they are shocking. They extended my contract without my agreement and when I tried to leave they said I couldn't. ....all a bit sad really. I just cancelled my direct debit but now they harass me constantly saying I must re-instate my DD. Jasper has ignored all my emails, a very unprofessional individual. They are independent so the overall anytime brand don't care. I am taking legal advice for the second time over this. I would avoid at all costs. Trustpilot and Twitter are littered with stories about similar instances, not a very honest or creditable company all round. More...

Reviewed on Google Maps

I left the gym in June, but paid for July as well, so cancelled the subscription, and they have been chasing and threatening court action, when I am the one who is owed money, total disgrace, disorganised, and un-customer friendly. if 0 stars was an option, it would be more appropriate. More...

Reviewed on Google Maps

Reviewed on Google Maps

Friendly helpful staff, great customer service

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps