Buzz Catering Supplies

This company is a mistake, they don't respect their customers. they ignore messages and fail to complete the tasks that are theirs. Before I ordered the item from them, I asked them to try to ship it quickly as possible, because I cared about the item and time. Unfortunately, the company confirmed that they would send me the shipment quickly, but they forgot to tell me at that time that they did not have these items in stock. After 7 days, when I asked where my items were, they replied. "Please accept my apologies for the delay with your order. Unfortunately, the gastronomy pan 1/3 have been delayed by the manufacture which has held your order. Once we receive this in the next couple of days, I will arrange for this to be dispatched on an express delivery service due to the inconvenience." My only regret was that I didn't know about it sooner because I had just purchased the same items from another company and asked them for my money back. they replied yes. "Hope you are well. As the current situation with the red sea attacks, we are having a issues with shipments coming into us, we are still waiting on the GN13-200 to come in. the rest of your order is currently being processed in our warehouse and will be dispatched as soon as possible. We wouldn't refund you the delivery as you order was over £50 so you didn't have to pay for delivery.” I wrote to them three more times for a refund but to no avail, but I don't need these things anymore, the items arrived to me after 15 days, they completely ignored my messages and didn't reply at all. They violate consumer rights. What should I do with it? I'm afraid that if I send it back, they won't give me my money back. More...

AVOID AT ALL COSTS!!!!
Leased an ice cream machine through this company and when it eventually arrived it turned out to be faulty. Clearly second hand and even sent a replacement part which was coated in someone else’s old food stuffs when they supposedly ‘repaired’ it!
Took nearly 2 months to get a replacement over our busiest time of year and we paid the lease during this time for a product that didn’t work.
No communication, explanation, or apology from this bunch of chancers despite numerous emails and phone calls.
Dreadful service and a disgrace in their field.
You should be ashamed of yourselves ripping off small businesses! More...

Absolutely Dreadful Service – Don’t use Buzz
I chose this company because I was promised a new commercial dishwasher would be delivered the next day.
It was 4 days before it came, and Buzz just said it wasn’t their fault and blamed the delivery company. After installation I found the machine kept tripping the electrics, so after a further call and I was made to pay £163.75 to get an engineer.
They took 4 more days to arrive and tell me the element was faulty at manufacture.
Now told they are too busy to sort my problem now and hope to later today also and that they can’t make outgoing calls because so many are coming in – so I have asked for this one to be collected and my money back.
If you have problems - you will not be allowed to talk to a director and as they work from home and can only be emailed. So, in the absence of anybody in authority who cares I write this review. More...

Delivery is fast and when I had a faulty washer they were very attentive in getting it sorted, despite how much it’s cost me as the warranty isn’t very clear, a couple of products been faulty but they’ve always resolved with replacements. It hasn’t stopped me buying through them as customer service has been good More...

Reviewed on Google Maps

Great customer service, fast delivery, always really helpful when I call to order something. Would definitely use again and recommend to anyone. The only thing I don't like is even though something is listed on their site as "available for next day delivery" it doesn't come next day, I've had that issue twice, I've even contacted them in person before ordering to check stock but it still didn't come next day as its "not guaranteed". Thats the only fault really, why state next day at all More...

Reviewed on Google Maps