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Bassano Road. Rowley Regis


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We are a small family business operating 4 to 8 seater vehicles with 110 staff we take work on my word of mouth and we hold some very important confidential accounts the business growing and we are expanding and are about to open another office to deal with our expansion we cover a wide area and pick up and drop at every uk airport

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Reviews (26)

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26 customer reviews

30 July 2021

Arranged for 13:15, still nothing by 13:45 despite two telephones chasers. This was BOOKED @ 09:36 this morning. Appalling service.

3 July 2021

Bad experience today. Rang them from asda Oldbury at 1148 on my phone to book taxi to tividale. They said 'about 10 minutes'. Sounded as if they were unsure so I said as long as it was about 10 minutes and not 30. In taxi queue I rang them again after 20 minutes. Explanation was that my driver 'had burst a tyre on Wolverhampton road'. If this was honest answer would be good have this confirmed eg by car reg in writing. Customer who was already waiting for a while before me with child got in a brookfleet, booked before mine presumably. Lots of other taxis for premier heritage collected other customers. Brookfleet only sent me text to track driver after I said I might complain/bad rate them online. They also said to me that they could only give a time estimate then but minutes as opposed to nearly 34 minutes seemed like wishful thinking on their part. Driver was great when he came and I don't blame him at all. I think people running software and/or via switchboard surely may have known how busy their drivers were. I am very unlikely to use brookfleet in future. My mobile records verify the times I rang them to when taxi collected me. More...

12 December 2019

Have used this taxi company for quite some time now, and have never had any problems with the service. Always on time, drivers are very helpful and friendly, fare is very reasonable too. I would most definitely recommend this company. More...

18 November 2019

So, i booked a taxi. In the time it took for the taxi to arrive, i witnessed a drug deal, and then i witnessed a man snorting heroin. Very good service. Thank you.

23 June 2019

horrible company try to say thay rang u to say taxi is outside vile dispatch people and horrid drivers avoid

24 May 2019

Always my local
Great prices
Can't beat them

Reviewed on Google Maps

18 May 2019

I am very happy with the service taxi driver are very nice and helpful

Reviewed on Google Maps

26 March 2019

Good people and most drivers aren't really nice people polite friendly and always come on time and always when need taxi always get me 1 where ever need one

Reviewed on Google Maps

24 February 2019

First time I used this firm as just moved into the area, excellent service, driver was very nice polite and chatty, good prices, will be using you as my regular taxi firm

Reviewed on Google Maps

24 February 2019

We booked the taxi firm to take us to Birmingham Airport. The driver who picked us up (10 mins early!!!) Was really friendly and interested in where we were going on holiday. On the way, we arranged for a taxi conflict us on our return. When we arrived back in Birmingham, one phone to say we had landed and by the time we got out of the airport, the taxi was waiting for us with another friendly driver.Would 100% use this company again, your drivers are a credit to your company!!!! More...

Reviewed on Google Maps

24 February 2019

Great taxi service. Clean car. Punctual driver. Handy to book online and pay by card. I'd recommend.

Reviewed on Google Maps

25 January 2019

I recently used the online booking service to book a taxi for 6 people and I just wanted to say how excellent the service was. Driver was lovely, taxi was clean and arrived at the right times. Have had problems in the past with taxis arriving late (not always through Brookfleet, other companies as well) but this time the service seemed to have improved so much and we will use Brookfleet again in the future. More...

Reviewed on Google Maps

26 December 2018

Ist class service. I have used Brookfleet on a number of occasions over the years but more recently I have needed them 3 times in recent weeks . On each occasion they arrived exactly when they promised including a return pick-up from Birmingham Airport. Each of the drivers were pleasant and courteous, their cars were clean and each journey was relaxing. Brookfleet is a perfect example of how a taxi service should be run. More...

Reviewed on Google Maps

27 October 2018

We used Brookfleet twice yesterday and can't praise them enough, received text messages with an ETA and also the reg of the vehicle. The drivers are polite and felt safe while inside the taxi on the journey home, the fare was spot on.Highly recommended BROOKFLEET to anybody, definitely deserve more than 5 stars.Keep up the fantastic work.Thanks again Andy B More...

Reviewed on Google Maps

6 July 2018

Friendly person on the phone, taxi arrived quickly and took the quickest route which seems to be a rarity these days, thank you! Will definitely be using brookfleet again! More...

Reviewed on Google Maps

6 April 2018

Brilliant service and very helpful drivers. The best I have ever use.

Reviewed on Google Maps

14 March 2018

Brilliant. Love how you can track taxi. Very efficient.Nice drivers too.

Reviewed on Google Maps

5 March 2018

We cant say how thankful we are for this taxi company who saved us from freezing to death in the worst snow in years! We arrived 6. 30am Saturday morning after a night out in Birmingham as we could only get a bus to Blackheath and not to halesowen where we needed to go. They didn't have any drivers because of the bad weather so the manager took us home himself and was fantastic. The man behind the glass in the office even brought us a cup of tea to warm us up as he said we looked froze to death. Thank you so much.... Jack and liene More...

Reviewed on Google Maps

18 February 2018

You can't beet the best taxis around thay always bean thier when I need it and arrives when thay say good luck

Reviewed on Google Maps

1 February 2018

they show up on time and dont try to rip you off, today I was running late for an appointment at the QE and the driver showed up in about 5 mins and got me there so i wasn't late and charged an very reasonable price

Reviewed on Google Maps

24 January 2018

had a taxi driver 47 has excellent customer service and his car is immaculate would recommend this driver.

Reviewed on Google Maps

11 December 2017

Thank you brookfleet I was struggling to get to work the weekend due to poor weather conditions but you got me there safe and sound can't thank.you enough

Reviewed on Google Maps

27 August 2017

Used the company for taxi service to and from Heathrow and can honestly say they were brilliant again. We have never had any cause to complain about their service. James the driver coming back from Heathrow was really pleasant and helpful. More...

Reviewed on Google Maps

19 July 2017

Excellent service from both drivers,Quick Delivery,Excellent for my first time in a Taxi from Brookfleet Taxis,Thank You

Reviewed on Google Maps

19 April 2017

We used Brookfleet to Birmingham airport. We booked a couple of days before, we received a text half a hour before we needed taxi to say taxi would be with us for the time we had booked. Taxi arrived a bit early but better early then late.Taxi driver waited for us. A lovely driver fare at a good rate. Highly recommend using Brookfleet Taxis. We have used Brookfleet Taxis for a drop off and pick up again this time too sandwell and dudley station . Again a fab driver reasonable price we always have great service from Brookfleet Taxis highly recommend. More...

Reviewed on Google Maps

11 December 2016

The firm took us to and from the Severn Valley Railway today, and Albert the driver was brilliant. He was on time, caring, friendly and reliable. Was there waiting on our return. Could not ask for a better service. We have used Brookfleet before when we went on holiday, and again it was Albert who made our journey to the airport to start our holiday so pleasant. Well done Albert and well done Brookfleet. More...

Reviewed on Google Maps


Talking to people

To build a business that my children could follow

We are a family run and own since we started in 1973 and we take pride in what we do