Britannia Quickmove of Calne

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Reviewed on Google Maps

Decent enough purchase experience but bit of a surprise when I got my phone bill. I bought a desk and filing draw modules from Elm. The person I spoke with was pleasant and helpful. The price was reasonable and the delivery time OK. The only problem being when I got my phone bill and found that my calls to Elm had all been charged at 60p/minute which not only made the price of the purchase about £20 higher but left a bad after-taste. However.... having emailed Elm expressing my frustration at this seemingly underhand tactic to add revenue through a back-door, a senior member of their management team immediately contacted me and was genuinely concerned to hear of my experience. He not only refunded my phone charges in full (unprompted) but also asked if he could have details of the calls and the charges so that they could go back to their Telecom provider and figure out why this is happening. He seemed genuinely very concerned and sincere in saying that they pay quite a bit of money for their phone service and do not receive any revenue from calls made to that number. Hopefully they may now have resolved that issue. Phone charges aside, I was very pleased with my purchase experience, including free delivery and very reasonable pricing to setup the furniture at destination if desired (which I did) Overall, very pleased - and impressed with the follow-through. More...

Reviewed on Google Maps