25 customer reviews
Dirk Wilhelmy
I am waiting for an update of my theme border so it would work with actual Wordpress version . Unfortunately O cannot see new theme versions nor an answer about this from this company any more
Reviewed on Facebook
Leonardo Chumpitaz
I have a problem and you have not responded for two weeks, I sent several messages and nothing, I need your help as soon as possible.
Reviewed on Facebook
Sebastian Mildenberger
great support and nice staff
Reviewed on Facebook
Angelo Cordeschi
I paid for the support but your support always leaves the tickets unanswered. I don't know if I will renew because in these years I have been able to see that your assistance service is really poor.
Reviewed on Facebook
Cécilia Cos
Hello I back to you because the problem with the translation still unsolved . I send you a mail at the 05/29 with an administrator Link access as you asked me . But , as I didnt had any awnsers from you , and with with all the time that’s problem takes to me , I ask to another one to help me , and the problem come from your theme Is that possible too look closer ? Its really urgent to me , and to can’t use correctly this theme is really disabling . I hope that’s you will understand ???? More...
Reviewed on Facebook
Monika Biedroń
Great support and customer service! Thx!
Reviewed on Facebook
Adam Vandeleigh
been using a pixelgrade theme for several years now and haven't had any problems; theme never breaks during wp core update and/or php upgrade. support has been helpful as well
Reviewed on Facebook
Ian A MacIntosh
The support provided by the team at Pixelgrade since purchasing the Listable theme is nothing short of superb. Well done all.
Reviewed on Facebook
Holly Breen
Brutal customer service. Google API is not working on the site. After two weeks I have been told they can get it to work with their API and to follow the step by step instructions that I have already followed 3 times. I was told if they can do it so can i.... really.... I had to pay an extra support package to even talk to customer service as our last one had just expired. No help what so ever.... More...
Reviewed on Facebook
Roger Williamson
I have been with Pixelgrade for several years and have always experienced exceptional and prompt support. Their templates are attractive, easy to edit and individualize and very importantly stable.
Reviewed on Facebook
Červený Kámen
Great looking templates, fast and responsive support.
Reviewed on Facebook
Emiko Suzuki
I purchased Felt theme from pixelgrade on 6th December 2019 but I didn't get a fair support for what I paid for so I requested cancellation and the refund on 14th on the same month which is within 14days from the day I purchased the service. I haven't heard from them yet even after sending reassuring messages. I am wondering if they actually return my money. More...
Reviewed on Facebook
Paul Beaulieu
Thanks Alex for the fast support response! Great job.
Reviewed on Facebook
Brenda Geiger
I just purchased a theme from Pixelgrade and couldn't be happier. It's delivering all the functionality I wanted and is easy to use. The online documentation is terrific and the support staff is great. More...
Reviewed on Facebook
Erasmo Jardim
The MIES template is amazing! I have been using it for 2 months, it is very easy to customize it even for me a guy who doesn’t have too many skills about Wordpress. However, if you have any question, the technical support is great, they answer you pretty fast. I totally recommend this template from Pixelgrade. More...
Reviewed on Facebook
Leah Johnston
Great, easy to use templates. Support is very friendly and helpful. Thanks Pixelgrade!
Reviewed on Facebook
Miloš Mandić
Very friendly and professional customer support. We used Rosa-2 theme, which elegantly incorporates majority of modern day web components and effects. The theme's are vibrant, easy to use and implement. The whole development took few days with enough customizations to give the site a personal look and feel. More...
Reviewed on Facebook
Melanie S. Brand
A great layout, great features, easy handling - the theme I've chosen is a real pleasure! Even more fun is the enormously friendly and competent support by the Pixelgrade team. You are literally "taken by the hand" and regularly asked by e-mail how you are getting along. Questions are answered individually and to the point within shortest time. A really extraordinary service and support ... thank you for that! More...
Reviewed on Facebook
Alejo Salinas
Bad theme, hard to customize. dont know if I got an error while exporting the demo, but I am not able to change anything from main page, no place to change the logo so I am stucked with the title of my site and description covering all my header...
Reviewed on Facebook
Ioana Andreea
Top-notch themes that look professional and are easy to instal. Plus, the customer service is flawless.
Reviewed on Facebook
Shawn Stuldivant
Love the theme I purchased and the team is awesome! Very personable and always willing to go above and beyond to assist.
Reviewed on Facebook
Ingrid Anna
Lovely service, nice team and always helping!
Reviewed on Facebook
Catalina Caty
Best team, best articles!
Reviewed on Facebook
Tina Kollmann
Really good and fast support with any questions about Theme and Wordpress backend!
Reviewed on Facebook
Paulinho Brizola
I bought the Rosa theme a few years ago and it was certainly the best I've got to date. Congratulations on the work and support!
Reviewed on Facebook