Aqua Roofing

Several roofers had been unable to fix my leaking roof but when I phoned Walter he responded quickly . He was polite , resourceful and managed to solve a problem that others were unable to do.

Very quick response. Walter came around and explained to me what the problem could be. Friendly team and repairs were done quickly. Thanks

Walter replaced my pitched roof and did a very good job. I would highly recommend him

Called straight away, came with a team that quickly assessed the roof and sealed accordingly. Worked efficiently, no complaints will refer and recommend to others.

Walter came and looked at my roof. Very pleasant man and understanding.

We had a leak in our skylight, and Walter came round and promptly found the issue and resolved. Also cleaned out our guttering FOC charge whilst up on our roof. Was punctual, friendly and now no water coming into our kitchen! More...

I don’t leave negative reviews lightly but I was really disappointed with the approach of Aqua Roofing, and certainly wouldn’t be recommending them or using them again. The first issue I have is that they low-balled the quote significantly when we initially spoke on the phone. Estimates are notoriously difficult, but when they were half way through the 3 hour job, the cost jumped to 3x the original quoted value. To be honest, I wouldn’t have minded paying for the job if it had fixed the leak near my Velux window. Unfortunately, a few days later when it rained again, water was still coming through in the same place inside our loft room. No problems said Walter – if it’s leaking in the same place we’ll fix it free of charge. Great. Except when he turned up and got on the roof, he told my wife (I was out) that in fact his fix had worked - even though it was still leaking. This was because in the 4 days since they fixed the leak, apparently 3 other holes had appeared and caused the water to leak through in the same place. So even though the leak was coming through in the same place inside, it wasn’t actually leaking in the same place so it would be an additional cost to fix this, another 1.5x – 2x the original estimate over the phone. I’m not expecting miracles, but I wasn’t born yesterday – it felt more likely that the holes were there all along and they were simply missed when the original job was done, and so it was still leaking. It felt like they could have done a much more thorough job when they were up there in the first place, and resolved all of the issues. Just to be clear, I’m not so annoyed that the leak wasn’t fixed – roofing is not an exact art. I’m annoyed that having paid them for what other roofers I have contacted have considered a very profitable day rate, they then spent a morning on the job – away before lunch time – but didn't resolve the issue.

Needless to say, I’ve decided that paying them to have another go at it would be good money after bad.

In the interests of openness, they did also do some additional cementing of the ride tiles for an additional fee separate to the Velux element to the job, for which they were paid additionally. There don’t seem to be any issues with the cement work they did on the ridge tiles. More...

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Reply from Aqua Roofing

Hi , after agreeing to do the works . Work was completed, Richard was happy. And paid for work carried out . However after a few weeks, he rang stating roof was still leaking in same place. As the work I carried out is guaranteed, I offered to fix free of charge. On closer inspection we found the leak to be coming in from a separate area of roof .When I explained, with photographic evidence. I did offer to fix new leak , at a reduced cost . As I was already at the property. He decided he would think about it and call at a later date . Haven’t heard from him until this negative review. I am still prepared to remedy the problem if Richard still requires help . Regards Walter , Aqua Roofing.

Arrived when they said they would and fixed missing/broken roof tiles. Also did a full check of the roof identifying a number of other issues which needed to be fixed. I would recommend them!

Very prompt completing work. Tackled a problem that had baffled other roofers

Very prompt and reliable service. Issues identified and effectively repaired in a very timely manner with great flexibility. I would recommend Aqua Roofing to you with total confidence. More...

Responded quickly, arrived on time. Polite and friendly professional service, would recommend

Very prompt response to request, identified problems and came up with solutions. Very good service