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Xytron Group

Kingswood, South Gloucestershire

(167)
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Reviews (167)

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5/5

167 customer reviews

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14 October 2019

Xytron managed to recover the majority of my data following a sudden hard drive failure which left me unable to access anything on my PC. . They identified the problem, were clear about the solution and provided a straightforward way for me to access the recovered files. They then took action to find further data that I identified as lost after the initial recovery. Good communication and service throughout the process, huge relief to get my irreplaceable data back. More...

Reviewed on TrustPilot

9 October 2019

these guys achieve the impossible - managed to recover precious data from my hard drive after the heads had broken.

Reviewed on TrustPilot

9 October 2019

Fantastic service! Speedy, reliable and friendly company, would highly recommend. I will certainly be using these guys again.

Reviewed on TrustPilot

16 September 2019

Fantastic speedy respectful trustworthy service. Thank you

Reviewed on TrustPilot

11 September 2019

good company to use for data recovery . information from them very helpful before recovery , as to make the right choice as to proceed or not , did what they said that they would do . happy to use them again if needed . More...

Reviewed on TrustPilot

31 August 2019

Reliable, very professional. It is rather expensive but how much are your old pictures, your memories worth? Lessons learned, do not rely on a hard drive use cloud services to back up your data.

Reviewed on TrustPilot

6 August 2019

The work that xytron did in reclaiming my data was excellent - it's just the cost that lost you a star

Reviewed on TrustPilot

5 August 2019

Amazing customer service very smooth and encouraging throughout the process

Reviewed on TrustPilot

30 July 2019

Very good service and effective results. Richard in data recovery was always happy to help.

Reviewed on TrustPilot

20 June 2019

sorted my hard drive out no problem

Reviewed on TrustPilot

20 June 2019

A very helpful and tailored service and more importantly, got the job done!

Reviewed on TrustPilot

1 June 2019

Quick and effective resolution for one of my customers, thank you. Got them back up and working with the data Xytron recovered. Hopefully the end customer has now learned that you can't beat a good backup strategy! Thanks again. More...

Reviewed on TrustPilot

30 April 2019

I would definitely recommend Xytron Data Recovery. In February 2019 my hard drive suffered a large power spike which resulted in my data being completely inaccessible, and potentially destroyed. During a stressful time, Xytron were able to retrieve all of my files and data which in turn saved me countless of tiresome hours of having to do it all over again. I am very grateful they were able to retrieve all of my data and charge a fair price for the work that is involved. Xytron Data Recovery did not quote inflated prices like other companies could do to exploit your position. More...

Reviewed on Google Maps

22 April 2019

They did the work other similar companies could not do with good friendly contact throughout. I would recommend.

Reviewed on TrustPilot

15 April 2019

They were very helpful. Explained each step and kept us informed all the way. Fast and efficient and coped with a muddle over the wrong disk sent. Got all the data off that we needed.Can 100% recommend. More...

Reviewed on TrustPilot

8 March 2019

Fantastic service from this company. They recovered my data from a dead external hard drive, and even a folder that I thought I had lost for good! Customer service was brilliant too, with regular updates and progress reports. I can't recommend them highly enough! More...

Reviewed on TrustPilot

30 January 2019

A studio fire meant all my work and computers were destroyed. A small external hard drive was recovered but it was badly damaged. Richard and the team were able to recover all the data from that small device - over 15 years worth of work. I couldn't be more pleased. Life saver. More...

Reviewed on TrustPilot

22 January 2019

Excellent company. Fast efficient and helpful. Exceeded the promised speed of executing the order and found all the files

Reviewed on TrustPilot

4 January 2019

I was given the Xytron Data Recovery name when it was found my laptop hard drive was not working. A phone call made, an email with information received on what could be done , spoke again to Richard. So helpful! Sent off my hard drive and a memory stick , another email. Yes all my files could be retrieved. I was sent a list of my files. I rang to pay. It's not cheap, but you can't put a price on memories lost. 2 weeks from my phone call to receiving my memory stick. It's a fantastic company which I can't recommend highly enough! More...

Reviewed on TrustPilot

23 October 2018

Excellent service and 100% recovery of my data. High cost, but worth it when the data is important. Highly recommend!

Reviewed on TrustPilot

18 October 2018

Very happy with the service from Xytron who recovered my data from a hard drive that had stopped spinning. Communication and service were efficient and I was kept regularly informed of progress. Only reason I haven't given 5 stars is that the final cost was higher than what was quoted. Think this may have been partly down to miscommunication around additional cost of VAT. This is a minor point though. I was very happy to get all my data back. Would use Xytron again. More...

Reviewed on TrustPilot

14 October 2018

got the data - exactly what I paid for.

Reviewed on TrustPilot

1 October 2018

Great work. They done what others thought may be impossible. Recovered my data in full, with confidence. Very trust worthy and I would 100% recommend. Thanks

Reviewed on TrustPilot

29 September 2018

Excellent service from Xytron Data Recovery throughout; free diagnostics service whereby the team were quickly able to identify the fault and provide a quote, then communication throughout the process was clear and regular updates were provided including a full inventory of the files available for recovery. Team were really helpful, honest and provided rapid, full file recovery (almost 3TB of invaluable family photos) despite a collection of physical issues on a notoriously unreliable model of Seagate HDD; I can’t recommend highly enough! More...

Reviewed on TrustPilot

27 September 2018

absolutely superb and dare I say half the price of others with a very quick turnaround.hopefully never needed but would certainly use again

Reviewed on TrustPilot

26 September 2018

Really good company Xytron were helpful and highly efficient. They were happy to extend the availability of my data after I had difficulty downloading quickly enough (slow DL speeds)Highly recommended

Reviewed on TrustPilot

19 September 2018

Thank you for getting my photos back from my iPad. Great service and very happy!

Reviewed on TrustPilot

13 September 2018

They communicated clearly and quickly, the service was flawless and within the stated timeframes. I got all of my files back.

Reviewed on TrustPilot

10 September 2018

After my hard drive dropped on the floor I lost access to every photo and every document I had created since 2004! I stupidly didnt have back ups. Richard was very professional, I sent him my broken hard drive and he saved my life by recovering everything and sending me it back on a new hard drive within a week. He kept me up to date with progress. Everything was in the same order, and the same folders as on the broken hard drive. If your data recovery is crucial to you, I highly recommend Xytron Data Recovery. More...

Reviewed on TrustPilot

2 September 2018

When considering who to entrust with recovering data from my Mac HD I took a measured approach, I wanted the best in the industry as I might only get one chance. Reviews told me Xytron was the company to trust and you can add this review to the pile of recommendations, they’re supremely professional: no fuss, no sales pitch - they just did the business, exactly what you’d want for the job at hand. It’s not cheap but why would it be? I expect to pay for expertise, plus I like to think I’ve ‘paid for knowledge’. Ie backup backup backup. Thanks gents. More...

Reviewed on Google Maps

22 August 2018

When my hard drive crashed I was aghast. All my work, inspired dictation, personal memories and writings disappeared. I was acceptance but really wanted the material back. Richard at Xytron Data Recovery in Hereford knew straight away the situation and was empathetic. Like a hospital surgery they set about the operation keeping me informed as the work progressed. I couldn't have asked for more in terms of professionalism and or understanding. In the end it was a 100& retrieval with, as muted, a sprinkle of kindness added for good measure. It cost a bit but hey I couldn't put a price on what I now have before me. Brilliant! 5 stars! Mark. More...

Reviewed on TrustPilot

20 August 2018

Very speedy and efficient service - thank you so much. It was a very costly mistake on my part, one which I won't be making again (! ), but if you find yourself in the same situation as me - with a broken hard drive that has all your work on it - then these are the guys to go to! Many thanks. More...

Reviewed on TrustPilot

17 August 2018

I experienced my first major data loss recently and Xytron offered a fantastic service!I spoke with Richard, who immediately helped to identify the issue, gave clear advise and explained the recovery process for my media. I found the company via Trust Pilot after attempting to navigate the 'recovery' industry online, which is less that reassuring. However, it was clear that Xytron would offer the kind of professional service which I needed to get my important work data back.Recovery can be expensive and frustrating but I have to thank the team for doing a great job in a very short period of time and for keeping me updated on a daily basis during the process. I would highly recommend Xytron to anybody looking for reliable and professional recovery. Thanks! More...

Reviewed on TrustPilot

12 August 2018

I cannot praise these guys enough! I was stupid enough not to back up all my work, and being a teacher, my hard drive contained ALL my planning, resources etc. .. I was hesitant due to the cost of getting all the data recovered. But I am so glad that I didn’t go elsewhere. Thanks again from a VERY grateful teacher! More...

Reviewed on TrustPilot

8 August 2018

I took my hardrive in to Xytron to recover some files that I needed urgently and from my initial phone enquiry to downloading the files I needed at home I couldn't fault the service. It was very quick and even the process for downloading my files was straight forward and secure. Highly recommend!! More...

Reviewed on TrustPilot

23 July 2018

Excellent service. Managed to retrieve my photographs after my PC was wiped following a Windows update that wrecked my PC. Richard in particular was really helpful. I would highly recommend them. More...

Reviewed on TrustPilot

17 July 2018

Great service and fast response time. Happily recommend this company and I would use them again without hesitation.

Reviewed on TrustPilot

12 July 2018

Very helpfulMany Thanks

Reviewed on TrustPilot

26 June 2018

Xytron Data Recovery gave excellent service and provided clear instruction and support at all times. They recovered all our information within days of us sending our hard-drive to them!

Reviewed on TrustPilot

26 June 2018

I tried several other companies before finding Xytron. The first I found border line criminal, both in terms of the price they quoted for the work they did (which they only provided after taking my hard drives in), and in terms of their customer service, which I would suggest they were effectively holding my data hostage. The next couple of companies were at least more up front, and made it clear the cost before even taking my drives. Needless to say i did not even give them the chance to look at my drives.Xytron was completely different - friendly, up-front and honest. Initially they gave me a price bracket until they looked at the drives (this bracket was based on my comprehensive description of what happened). They they took in the drives and analysed them for a solution, which they quickly provided (in the timescales they stated). At this point they quoted a fixed price which was within the initial bracket they quoted. They then recovered the data, and were very helpful and immediately acted on my feedback (which was on the file listing they provided) - giving me a much easier to read file listing. Based on this we worked together to recover even more of my data.Make no mistake - data recovery is an expensive business (you should take back ups!!!!), but i found Xytron not only the most reasonable, but the most honest and professional with it, and therefore i would not hesitate to recommend them to anyone who finds themselves in a situation with lost data with no back-ups. Needless to say the other 3 companies lost out on my business. More...

Reviewed on TrustPilot

8 June 2018

Really grateful to these guys!Our MD's iMac harddrive failed and he hadn't been backing up regularly. I sent an email to Xytron and they were quick to respond and offer their assistance. Within 24Hrs of receiving the hd they'd responded with a diagnosis of the issue and were confident of retrieving the data, and then a couple of days later, sure enough I received an ftp link to the recovered data.An excellent experience from start to finish - thanks for your help. More...

Reviewed on TrustPilot

30 May 2018

I researched a few companies before settling on Xytron to recover my damaged hard drive due to the reviews already in place and i'm happy to report i wasn't disappointed. Richard, who i dealt with, was very helpful, quick to reply to my emails and after describing my problem my worries of losing my treasured pictures were immediately put to rest. I cannot recommend this company highly enough, sure there are some others offering similar services at slightly lower prices but just searching their name on Google will quickly explain why. With something as important as this i'd rather pay a little extra to ensure a top notch service which is what i and others have received with Xytron. Although i hope to never have to recover a hard drive again i'm glad i know Xytron are there to help when if worst does happen. Thanks Richard! More...

Reviewed on Google Maps

30 May 2018

Helpful, flexible, effective.
Just what we needed when our network hard drive crashed. Every file recovered. Definately recommend their services.

Reviewed on Google Maps

30 May 2018

I had an excellent experience in dealing with the Xytron team, from first contact, and all the way through the process as they attempted to recover some important personal files from a failed hard drive. Xytron were successful in retrieving these files, and charged me a reasonable price for the excellent service I received - I will certainly use them again if I need their expertise. More...

Reviewed on Google Maps

30 May 2018

Excellent service. We had no experience of who to go too when we lost some valuable data. I read reviews on a few companies before we decided to put our trust in Xytron. Very pleased we did. Excellent recovery process with straightforward jargon free updates that told us very clearly what we could expect to recover. Happy to recommend them. More...

Reviewed on Google Maps

30 May 2018

Great service! Xytron were able to successfully recover all of my work data from a damaged workstation hard disc. The service was fast too. Will use again and would definitely recommend to others. More...

Reviewed on Google Maps

30 May 2018

Xytron provided me with an excellent, professional service and a rapid turnaround. They retrieved 3.5TB of data from a hard drive damaged by a severe power spike. The spike blew both the PCB and the the head stack assembly. I received regular updates and extremely helpful advice, answers to my questions and useful information. It is rare but refreshing to receive such exceptional customer service. More...

Reviewed on Google Maps

29 May 2018

Lost data? Lost SD card files? No problem. Xytron will ease your nerves and deliver a result you never thought was possible - and in the nicest possible way. Five stars plus

Reviewed on TrustPilot

26 May 2018

Richard was able to get my iPhoto library back from a Drobo 5C which I had incorrectly formatted with Mac OS, causing a clash with the Drobo Dashboard and Beyond RAID software. Thanks Richard!

Reviewed on TrustPilot

22 May 2018

Xytron recovered all of the data from a failed HDD installed in one of the servers I use at work. The data had been accumulated over many years and was the output of the CFD work I do. As a rough estimate, if we were to have had all of the CFD models built again to generate the data by a third party, we would have been looking at a bill of around £150k. Xytron saved the day and a lot of expense. The service was fast and communication was fine. All in all a very professional service. More...

Reviewed on TrustPilot