Steve English & Co
Bishops Stortford, Herts
Called Steve out on a Sunday afternoon and was with us promptly. Steve was quickly able to diagnose the issue and help us with a fix as well as options for longer term solutions. He is extremely knowledgable and took the time to explain in detail the problem we had. I would definitely use Steve again. More...
Steve helped us fitting a new circulation pump which failed on a Saturday morning and finding people to respond over the w/e was very difficult. He came on Sat evening but couldn't locate the correct replacement pump until Mon but still arrived at 19.00 and all sorted by 19.45. Very efficient and would recommend . Saved more nights in the cold. More...
Rated highly for: Quality, Value, Responsiveness, PunctualityHighly recommend Steve and very grateful. He helped us with our air source heat pump problem. Thank you so much
Steve arrived within a couple of hours of our call. He immediately deduced what the issue with our heating problem was and resolved it within minutes. It’s the second time that Steve has helped us out - we’d highly recommend him. More...
Steve persuaded our landlord to let him fit a water filter for the flat. We were having problems with the combi boiler and every year it needed extensive work due to the limescale. The bathrooms were messed up and the showers were struggling to mix the temperatures for us. Since the water filter was fitted 2 months ago we can see that the bathrooms are easier to clean and the water is real drinking water. We are very pleased with this and with Steves work. More...
We would recommend Steve without hesitation - always punctual, reliable, honest and accommodating. He helped us keep our dilapidated old boiler going when we couldn't even find a plumber that would reliably turn up. When the time came to replace it 18 months later, we went straight back to him and followed his advice to also fit water filters, which significantly improved water quality and reduced limescale build up. Many thanks! More...
Steve fitted a water filter system for me recently.When it didn't quite produce the result we expected, he came back and slightly changed the set-up.Now perfect.
We were in a panic with no power on ground floor.Steve came round and found the fault and solved our problem.
He explained all he was doing and we would recommend him to anyone
Asked Steve to come and look at a boiler fault - ended up having to replace the boiler due to limescale buildup. Steve quoted a very reasonable price and from initial fault call-out to resolution was within a week.
.. fantastic service.
I could not recommend this man enough, and believe me I happily tell my friends when they have plumbing issues.
Thank-you Steve More...
Thank you Karl...pleasure working for you.
I cannot say how grateful my wife and I are to Steve English for yesterday evening. We were let down by another plumber for an emergency plumbing job where dripping water was causing a massive wet patch on the downstairs neighbour's ceiling and I had been waiting all day. When I phoned a central number at about 18.00, they assigned the job to Steve and he was there in less then 45 minutes. He did a thorough examination of the job; identified the exact location and fixed it all within an hour, so he didn't spin the job out to make it last longer either. He strikes me as extremely trustworthy and is also a very interesting guy to talk to. Both my wife and I would have no hesitation in using him again or recommending him to anyone. More...
Steve replaced our hot water cylinder and installed a water filter for us. This was the first time we'd met Steve and we were very pleased we did. Skilled, efficient and very interesting. Our best plumbing experience by some distance. More...
We have previously used Steve in our old house for emergency plumbing work/ small jobs and had been very impressed with the quality of his work, the response time and found the price to be very reasonable.
Therefore, when we brought our dream home (a renovation project), we had no doubts in our minds that we would like to use Steve to completely redo the plumbing throughout the house. This included installing a new boiler, water filter and new central heating system. When he came to provide a quote for the work he also informed us that he could do electrics and we allowed him to also quote for the electrical work. Steve started the work on the 25 June 2018. He asked for 50% of the overall cost upfront (which was fine) and for the first 2 weeks Steve turned up most days and we were pleased with the progress. Roughly 3 weeks into the work he asked for a further 40% of the money which we paid. I am afraid it was at this point that that Steve started to not turn up. We would call and message constantly and either get no response or a message to say he would be there on a specified date and time and then would not turn up. We are now 6 months into the work and have an unfinished boiler (that has not been certified as “Gas Safe”) , various other plumber jobs left unfinished and he has barely touched the electricals, leaving live wires hanging from the ceiling/ walls in our house. We has also had very little contact from Steve at all for at least the last 2 months as at this point he now doesn’t answer the phone or messages at all. We have now asked Steve to leave the job and have asked another Plumber and Electrician to come and assess the work left. I’m afraid that Steve has no understanding of what he has done, how he has left our house, and how devastated we are. When asked to leave he had the cheek to say, “if you need anything else done, please let me know”. He took the majority of our money and had no interest in finishing the work. As a young couple with limited knowledge of plumbing and electrics, we put our complete faith in Steve and have been completely let down.
I would strongly advise that you do not use Steve English for any big plumbing jobs. He has no durability to complete jobs and will leave you in the lurch.
hi Emily, this isnt strictly true is it? i hope you get your house completed the way you want it. Steve English
Steve sorted out a gas leak late at night , when contract boiler repairers had cut off all the gas and left my 91 year mother with no heating or hot water or cooker and cold.
A Huge thank you.
Steve popped over on the same day I called him to inspect my in-laws cooker point, and was back the following morning to do the work. Speedy service and reasonably priced. Would recommend. More...
I can not recommend Steve highly enough. He came and quoted for a new boiler within a few days and then it was fitted the following week. The quote was extremely competitive Everything was explained to me at every stage in a simple non technical language whilst being completely professional. We are thrilled with our new boiler and water filter. Many thanks. More...
Steve answered his phone, booked visit to give a quote (no charge) within 24 hours. He explained what the problem was, what he could do, gave options and fixed a price. This was confirmed by email. Booking involves paying half the cost upfront and the date was within a couple of days for the job to be done, balance after completion. All in all a hassle free experience and I would confidently recommend Steve for plumbing or electrical jobs. More...
After just moving to the area and having boiler issues I called Steve because of his great ratings online and wasn't disappointed.
He spent time investigating the issues and explaining just how the system worked. Five star. Would certainly recommend. More...
Steve gave my boiler a big service. I found him very professional, kind and explained what he was doing and why. If you want a good job done definitely use his service.
Steve did an excellent job for me when my boiler packed up. He fitted a new one and whole house water filtration system for a competitive price. Courteous and professional, I would hire Steve for his engineering services in future. More...
Very professional, courteous and knowledgable. Work carried out to highest standard. Very pleased with service and would thoroughly recommend Steve.
Update (July 2017). I once again called upon Steve when I had problems with my unvented hot water cylinder. Luckily Steve has the necessary licence to do this work and so I was fortunate that the work could be undertaken straightaway. Steve comes highly recommended as he is both a City and Guilds qualified electrician and plumber and so was able to do multiple jobs around my new flat in one afternoon. More...
Called 8 plumbers after boiler broke down on a friday evening. Steve was the only one who picked up, and was friendly helpful and came around the same evening. He identified the problem quickly and managed to get the parts and fix the problem the very next day. Great communication, really nice bloke and did the job well. Thoroughly recommended! More...
Was thorough, efficient and totally reliable. Came at arranged times, and also on a Saturday evening just to check. I would be very glad to recommend on to friends.
I highly recommend Steve English & Co. Very reliable, helpful and has solved my boiler issue. I'll be calling for all future boiler/plumbing related issues and services. Thanks again, Hayley
Steve has just serviced my boiler, although he has also done work for me previously. He is very thorough, professional and reasonably priced. Most importantly, he is very safety conscious. He always explains what he's doing and why. I have no hesitation in recommending him. More...
I would recommend Steve any day. He is knowledgeable, thorough and has years of experience. My boiler was fixed within days and that included getting a few parts.
Steve also consulted with the manufacturer and double checked everything fault wise.
Came home Friday night to a boiler that would not ignite. Called lots of numbers which did not answer. Steve actually called me back as he saw he had a missed call. Came round that night on his way home from another job and diagnosed the problem. Collected part on Saturday morning and fitted. That's what I call 5 star service. Thank you Steve, I will call you for all future work. More...
One of the best! I have had on-going problems with water running hot and cold. Phoned Steve who came promptly. He listened to what was said and identified the problem almost immediately. Explained everything to me in simple language - I've had unnecessary repairs done to the boiler and unnecessary plumbing work. He carried out the repair at a very reasonable price and I now have the luxury of a lovely hot shower every morning. Highly recommend him. More...