Southern Driveways Ltd

Job was to start on 6/12/21, no one turned up until 7th - no contact to explain.
Slabs to be laid in a Random pattern - the steps were laid in a regular pattern & look odd. We queried and told an extra £1350 to rectify.
The patio was laid by eye without use of a 'straight-edge'; Sadly he forgot his glasses so it undulates across the surface.
Jonathan argued about any remedial work to top step, it had a dangerous 'fall'.
The boss refused to answer any calls/e-mails etc & it took 6 weeks to get a final receipt & STILL NO 10 YEAR INSURANCE WARRANTY PAPERWORK AS PROMISED !!!. (DOES IT EXIST ??) More...

We requested Southern Driveways Ltd to drop the curb at our property in late 2019. Jonathan met us on site and was very polite, walking us through everything and explaining that it's usually around a few months to complete, depending on the council; which is entirely acceptable and understandable. We put down a cash deposit. Then the issues started. We have 3 of their contact numbers, and 2 email address. Getting in touch has been a nightmare from the get-go. Contacting all of these numbers has rarely got us anyway, which the other end only picking up on 2 occasions to this day. The emails are not much better, we typically have to send around 2-3 emails and a string of voicemails before we ever get a response. We were told in early 2020 that the council rejected some work and that they could re-apply, which we accepted. After months of no response, no work, no information, and countless attempts to reach out, we finally decided to just cancel the work. We were told that they can do the refund, minus the submission fees. That wasn't a problem with us, but naturally wanted to see evidence of the submissions and rejection information as evidence that progress was made. The second we asked for this, we have not received any contact at all. We have escalated this to a claim through the Money Claim Gov service, and they still won't response. Absolutely disgusted. It would appear that the plan from the start was to simply take our deposit, do none of the work, tell us it was rejected, then keeps as much as they can. Luckily we have a security system to capture the provision of cash payment, and a number of witnesses. Please do not be fooled by this companies positive reviews. More...

did exactly what they said they would do arrived on time neat and tidy job would recommend this company

Jonathan and the team done a fantastic job on the patio. Highly recommend!!!

S

Reply from Southern Driveways Ltd

Hi Elliot, thank you for your kind review - we look forward to coming back in a few week to install the retaining wall. Regards, Jonathan Southern Driveways