Soletel Limited

SoleTel Unified Communications


The SoleTel platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice functionality, SoleTel simplifies business communication for modern, flexible business environments.
With the deployment of our Unified Communications (UC) solutions, SoleTel helps businesses to focus on content rather than management of communication channels by bringing together every type of device and medium to allow users to truly connect.
SoleTel Hosted Voip offer helps make workers more efficient and productive whether they are at their office desks, mobile, working remotely or telecommuting from home, since they have access to all their communications applications via a familiar interface wherever they are and on whichever device is best suited to their current environment. Workers can more easily initiate contact with customers as well as with subject matter experts within their own organisation, reducing down time and increasing productive time.

With SoleTel Hosted Voip, employees can have a single number – so customers no longer need to juggle multiple reach numbers and try to guess which one to use. In addition, since company representatives can be contacted in an integrated fashion via multiple modes – phone, email, instant messenger, etc. – customers can reach them even more easily to place orders or solve issues. The UC solution can improve your company's responsiveness and thus increase customer satisfaction.
SoleTel Hosted VoIP Telephony is transforming business communications. It enables organisations to put in place a single telephony platform that meets the needs of all employees, regardless of their location and regardless of the device they choose to use.

SoleTel Hosted telephony services allow the user to enjoy all the benefits and wide ranging features of IP telephony, without the need to install and manage telephone system hardware on site.
SoleTel will work with you to help derive the many business benefits this offers to your internal organisation and to your customers
SoleTel Hostel VOIP is a highly resilient, corporate-grade telephony platform aimed at small and medium enterprises who want to take their communications system to the next level. With SoleTel simplicity is key; you choose whether you want some or all of your phones to be hardphones on desks, softphones on PCs or Apps on your mobile. All of your devices whether in one location, nationwide or even worldwide behave as one central telephone platform that you can manage from one portal from anywhere. No longer are you tied to expensive static phone lines, wherever you have internet access you can use your telephone.
If you’re moving office or working from multiple locations you can keep your all-important number wherever you go and be contactable anywhere. With a wide range of handsets available, you get to choose the system that suits your business and it includes all the features you’d expect from a great telephone platform – auto attendants, hunt groups, time of day routing and full voicemail functionality as well as a host of other services available on demand such as call recording or even international telephone numbers. Replacing your phone system can be a costly exercise, here at SoleTel we like to make life simple and we now offer zero upfront costs on our UC service – that means installations charges and handset costs are wrapped up into your monthly price.
Installing SoleTel Hosted VOIP couldn’t be easier. In less than seven days, you can have a phone system for 1-100 people either by self-installation or by one of our trained engineers.
Smart functionality like twinning incoming calls to your mobile is effortless, meaning you receive calls on your DDI or internal extension through to your mobile wherever you are, just as if you were in the office.
Portability and flexibility options are almost endless: Use your physical handset or a softphone on your PC and make calls from anywhere in the world as if you were sitting at your office desk: your DDI just follows you wherever you go and, because half of the call takes place over the internet, call rates are amazingly low: Less than 4p per minute to mobiles and a quarter of a penny to national numbers.

Traditional telephone systems involve you having to buy a telephone system (PBX) and put it somewhere on your premises. You will typically have ISDN lines coming into the system, a maintenance agreement with a supplier; you will have to pay call charges and the cost of electricity to keep it running and may need software upgrades from time to time. If you need to expand or add functionality, you may need to buy extra hardware, extra software and extra ISDN lines or even change the system completely.
With a SoleTel hosted telephony solution all of this hassle goes away.

Advantages of SoleTel Voip Platform
No capital outlay
Unlike traditional telephone systems there is no upfront investment needed; Soletel hosted telephony is delivered on a pay-monthly basis. Simply decide how many people you need to use the system, what features they need and how they want to work – we'll work out the monthly cost per person and that's it.
Save on monthly costs
With traditional on-site telephone systems you will be paying for ISDN and generally have a hardware service contract. With SoleTel hosted telephony solution, the sytem is hosted in our datacentre; voice calls are carried to and from the datacentre over any suitable data connection such as business-grade broadband. This means you have no ISDN cost, no maintenance fee and no running costs; the savings generated can often cover the monthly cost of the service.
Never miss a call
Customers with a mobile workforce need a solution to let their employees make and receive calls wherever they are. The Dynamic Extension solution allows users to select up to eight different devices or numbers to act as their answer point so callers can reach users regardless of which number they call helping improve customer service.
Work anywhere
Hot Desking lets employees log onto any connected phone in any of your offices, at home or even out and about on a softphone. All calls are routed to the device they are logged into; callers are always able to reach them by dialling their office extension.
Virtual office
You can free up expensive office space by using Teleworker. With Teleworker, you no longer need to have everyone in the same place to be able to work together; they can be located in low cost office space anywhere in the country or overseas or even be working from home. Co-workers will be able see if they are able to take a call with 'presence and availability' and transfer calls just as if they were sitting next to one another.
Scalable
You no longer need to anticipate their needs. Traditional on-site systems are designed for a pre-determined number of users; going beyond that number can require hardware upgrades or a complete system change; less users means the customer is paying for more than they need. With our hosted telephony, users can be added and removed as and when required; the system is more or less infinitely scalable.


HERE ARE JUST SOME OF THE ADVANTAGES WE OFFER TO SMALL BUSINESSES:
REDUCE COST

Most small businesses are paying too much for their business communications. Paying for functionality they don’t require, support they never use and extortionate call charges. With SoleTel Hosted Telephony there is no upfront capital investment, you only pay for what you use, and in most cases we are able to significantly reduce call charges.

IMPROVE CAPABILITY

As standard SoleTel provides you with a feature rich business telephony solution that includes voicemail, call forwarding, call history, follow-me, and speed dialling. You also gain access to a wide range of additional capabilities that are already installed and can be instantly enabled when required including conferencing, call recording, auto-attendant and mobile integration.

INCREASE AGILITY

Cloud telephony from SoleTel enables far greater business agility. Our flexible terms enable you to increase or reduce the number of users on a monthly basis and to add and remove functional capability as your business needs change.

REDUCE RISK
For the small business SoleTel Hosted Telephony is ideal, there is no equipment to manage, no connections to maintain and no complex system administration - we provide our solution as a fully managed service. What is more, our cloud-based platform is both fully resilient and secure enabling you to focus on your business and not have to worry about your business communications.