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Smiths TV

Southport, Merseyside

(34)
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Reviews (34)

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5/5

34 customer reviews

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12 January 2024

Ignore the review from Karen Stevens, she is a known fraudster. Claims to be psychic and a life coach. Goes under the name Janey as well. Tried to con my company out of hundreds of pounds More...

13 December 2023

DO NOT BUY ANYTHING FROM SMITHS UNLESS YOU WANT TO WASTE YOUR MONEY AND BE ABUSED AS I HAVE BEEN.
STEER WELL CLEAR
In Sept 2020 I bought a brand new Hoover Tumble dryer and paid for a 5 year extended warranty on it from Smiths in Manchester Road, Southport.
My previous 2 Tumble dryers (Bosch) were bought from Smiths in Burscough (same company).
At the time of purchasing these machines Smiths told me that they should last many more years beyond the extended warranty of 5 years whilst pushing me into taking out the 5 year warranties just in case. Their warranties are with a company called Pacifica who Smiths refer to as "Retracare". Smiths claim that "Retracare" look after you in the event of a breakdown. Pacifica on their website claim to offer "same or next day repairs by fast reliable local engineers UK wide". This is a complete and utter lie.
I paid Smiths in full for all machines, and 5 year extended warranties on all of them.
All machines broke after 2 years, the latter a brand new Hoover Tumble dryer, broke after 3 years and Pacifica booked a repair engineer to come out 2 weeks later as of Nov 2nd 2023. Then they cancelled the engineer rescheduling for 16th November 23. Then 2 more appointments were cancelled.
Not happy with Pacifica I phoned Smiths and asked them to help as I am an OAP suffering in the wake of being attacked in my home and left with a fractured hip, shoulder injury and arthrosis in all fingers on both hands and I am unsupported living alone. Peter who sold me the Hoover Machine via Smiths to my horror said "What do you expect from a cheap tumble dryer, yours is nearly 3 years old now and they are only meant to last 2 years". This was the opposite of his stance at the time of purchase when he said I was buying a good brand and it would last and told me that he could no nothing as the matter is for "Retracare/Pacifica" to deal with. I was far from impressed with his dismissive and audacious attitude of "I couldn't care less".
I ended up reporting this to Trading Standards and having to pay an engineer to fix my machine and this cost me my whole weeks pension.
Smiths were told by Trading Standards to compensate me, because Pacifica refunded me on the warranty leaving me to now pay for repairs going forward.
Richard Kenyon from Smiths has refused to compensate me, despite promising to replace my tumble dryer and then withdrawing the offer when I paid for mine to be fixed as I could not do without my dryer any longer with laundry mounting high at home. He has left me feeling connect out of hard come by money and I will never buy anything from this awful company again and I warn you not to either. They are a bad company with no respect for their customers.
Their attitude and service is diabolical and they should be prosecuted and closed down by Trading Standards for bad trading practice. Waste of money. Utter rip off.
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23 May 2019

A fantastic local shop, with helpful staff who’ll direct you to what you need/want, rather than what they “want” to sell. Loads of helpful advice with no rush to make a decision . Another smaller independent I’d recommend over and above any of the big chains or online stores. More...

Reviewed on Google Maps

29 April 2019

Very good shop for all your electronic stuff and very helpful staff

Reviewed on Google Maps

29 April 2019

Good

Reviewed on Google Maps

29 January 2019

I cant rate this store more unfortunately, excellent service and fantastic aftercare

Reviewed on Google Maps

30 November 2018

helpful and friendly staff.

Reviewed on Google Maps

30 November 2018

Wow! Great price match policy and friendly staff. Use em or loose em folks. Local experts

Reviewed on Google Maps

30 November 2018

Staff very helpful and knowledgeable. Competitive prices, highly recommend.

Reviewed on Google Maps

30 November 2018

Great place, friendly knowledgeable staff . good price's

Reviewed on Google Maps

31 October 2018

Lovely shop with lots to choose from. Friendly staff.

Reviewed on Google Maps

1 September 2018

Very helpful! Extremely knowledgeable about all their products!

Reviewed on Google Maps

2 August 2018

Great service. Nothing too much trouble. Highly recommend this shop

Reviewed on Google Maps

23 July 2018

Great prices and service

Reviewed on Facebook

23 July 2018

Quality electricals in good surroundings with helpful staff

Reviewed on Facebook

23 July 2018

Great company. Highly recommended. Just bought another item.

Reviewed on Facebook

23 July 2018

Bought a tv from this store a few weeks ago for my new flat, absolutely brilliant!

Reviewed on Facebook

23 July 2018

Had a delivery and set up today of a new tv, washing machine and a tumble dryer. Both delivery were done quickly no fuss and they took all the rubbish away. Fab service and they price match.

Reviewed on Facebook

23 July 2018

Bought a washing machine and a dryer from the local branch 2 weeks ago.. Absolutely love it!!! Customer service is great!! Staff been really helpful!!! They're do delivery and installation as well. Make a thing so easier!! Defo continue buying a household product from them from now on SMITH TV!! Thank you. More...

Reviewed on Facebook

23 July 2018

I bought a microwave, kettle and iron from Smiths recently and couldn't be happier with the products. The staff gave great advice and were able to answer any questions I had in relation to the best deals on offer. I wouldn't hesitate in using Smiths again and would highly recommend them to anybody else looking for high quality electrical goods. More...

Reviewed on Facebook

29 May 2018

The go to store for sales and service of all household technology from freezer to sound system.

Reviewed on Google Maps

29 May 2018

Great value for money, great service

Reviewed on Google Maps

29 May 2018

Great shop full of great free advice.

Reviewed on Google Maps

29 May 2018

Excellent firm to do business with excellent knowledge on all items they sell and very good after sales service can't be beaten Sara

Reviewed on Google Maps

29 May 2018

Brilliant staff and products. They match the internet also.

Reviewed on Google Maps

29 May 2018

Great products at great prices.

Reviewed on Google Maps

29 May 2018

I wanted to purchase a DVD player that was capable of playing MP4 data from a USB device. I checked all of the usual main suppliers on the web and found a Panasonic device. The cheapest device I could find on the web was £89. My father in law who lives in South Liverpool, asked me why I hadnt tried the TV shop in Formby village; namely, Smiths TV. I have lived in Formby all my life and I think I have set foot in this shop once. I doubted very much that an electrical shop in Formby village could compete with the huge companies that operated Worldwide. I called into the shop, as I was walking through the village pushing my son in his pram, trying to get him off to sleep. Upon speaking to the staff, they advised that they had the exact same item in another shop and that they would have it in stock the following day. I was shocked when they told me it would cost £69! I thought it was a mistake and I asked them to re-check the price. They confirmed the price and the following day the item was in the store, as promised. I have been using the DVD player for a week or two now and it works perfectly. I shall think twice before I walk past a high street shop, thinking I can get a better deal on the internet, as that is clearly not always the case. As well as this, the staff at this store were excellent in terms of their customer care and technical knowledge. Thank you very much. More...

Reviewed on Google Maps

29 May 2017

Fantastic value, great advice. Must use these independents before the Internet tighten the grip then strangle the customer.

Reviewed on Google Maps

29 May 2017

Good to shop there. Always go there.
Most helpful. Good aftercare .
Margaret Anderson Rufford rd southport

Reviewed on Google Maps

29 May 2017

Excellent range of products. Very helpful staff and excellent customer service! Would definitely recommend!

Reviewed on Google Maps

29 May 2017

great for leads

Reviewed on Google Maps

21 April 2017

We were looking to replace all the kitchen appliances in our new house after we moved in as they were really old. We didn't have a clue what would fit or what we should be looking for. A friend of ours suggested Smiths TV, so we headed down to their shop on Manchester Road. The shop was clean and bright and they had a wide range of built in and kitchen appliances. The 2 guys in the shop were very helpful and knowledgeable, talked us through the various options and explained a lot. They offered a measure up service where their fitter would come out to check what would fit. After deciding on the Bosch models we wanted we arranged for the fitter to come out. Within a day he was out and confirmed what we'd chosen would fit. The shop confirmed it was all in stock and best of all the they matched the internet prices! We had our new appliances fitted within a few days but paid the best prices and got the local service. We highly recommend them and will be using them again. Thanks Smiths TV More...

Reviewed on Yell

1 April 2016

Set. Off. The. Missiles
With. Red. Turboenergy

Reviewed on Google Maps

24 February 2011

Excellent service, helpful staff and quick delivery, I highly recommend them

Reviewed on Google Maps

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