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Scrivens Opticians & Hearing Care

49 High Street, Biddulph, Stoke-on-Trent, Staffordshire, ST8 6AD

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About

Scrivens Opticians was founded in 1938 by a qualified optician and pharmacist named Solomon Scriven. Our business started operations within the Midlands and have always had a close detail to customer care as well as a fully professional and amazing eyecare opticians service.

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Reviews (104)

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5/5

104 customer reviews

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14 December 2019

Bought glasses and contact lenses from the Enfield Scrivens Shop. All the staff were very friendly and welcoming. The Optomestrist and the Contact Lens Lady were so thorough and efficient. The Contact Lens lady explained everything about how to use my Contact Lenses and how to look after them. It was an excellent experience and I will definitely go there again. More...

Reviewed on Facebook

30 November 2019

Very friendly staff and options. Got a wide range of spectacles for children and adults.

Reviewed on Google Maps

29 November 2019

Staff were very friendly and welcoming.The optician himself was one of the nicest, patient and most genuine person I have met for a long time. Oh...and very thorough, never felt rushed.I shall definitely be returning. More...

Reviewed on Google Maps

26 November 2019

Good Manager and Staff Offering Professional eye / Hearing care

Reviewed on Facebook

26 September 2019

Another great visit to Hawthorn road branch. Professional service always got time for customer I have previously worked in NHS with good teams and would love to work at this branch great team work and lovely companion for customer’s thanks. See you soon xx

Reviewed on Facebook

1 September 2019

Very good optician.

Reviewed on Google Maps

31 August 2019

Jane and Natalie were absolutely amazing!!!! Very helpful. Couldn’t do enough. Highly recommend.

Reviewed on Facebook

21 August 2019

Fantastic service, friendly helpful staff The optician was descriptive and informative Fantastic offers You could even choose frames for a lady that are free We as a family had 3 pairs of glasses for £180 Highly recommend Scivens of Bourne

Reviewed on Facebook

16 August 2019

Neat, clean

Reviewed on Google Maps

7 August 2019

A refreshing change from the bigger chains that are always very busy and are running late. My appointment went smoothly, was on time and I felt the optician was really listening. The staff were excellent and in fact went out of their way to help me choose my glasses. I really recommend them. More...

Reviewed on Google Maps

5 August 2019

Just visited the Chesterfield branch when my sons glasses broke. Even though they were clearly very busy, Diane was happy to help and quickly found a solution so my son would not be without them. Fantastic customer service

Reviewed on Facebook

17 July 2019

mum went to the Burslem opticians , great service and now see can see the tv , her knitting and look cool out in the sunshine

Reviewed on Facebook

21 June 2019

Your Newmarket branch were fantastic. I was recommended by a friend so she got £20 vouchers and I got a £10 eye test and 25% off frames which was a good start. Angela was very professional, friendly and thorough followed by the lovely Emma who possesses excellent customer service skills. I knew what style frames I wanted, she helped me to find them and they were far from the most expensive in your range, she actually listened to my requirements and not just sell me the most expensive frames. My glasses were ready in 3 days. I am very impressed by the service and speediness of my order. I will definitely be recommending Scrivens. More...

Reviewed on Facebook

17 May 2019

I recently moved to a new area. I needed to get my specs repaired. As a bus driver, it's important to see, you see. I visited Specsavers, and they tried to sell me a £159 set of varifocals. I went a further 50ft to Scrivens in Liscard and had them fixed in no time for a fiver. I need some prescription sunnies. See you soon Scrivens! No flannel - just 3 wonderful members of staff on hand. I've found my new Opticians. More...

Reviewed on Facebook

8 April 2019

Very professional and friendly service.

Reviewed on Google Maps

5 April 2019

Friendly staff and great service

Reviewed on Facebook

30 March 2019

Great friendly staff. Quality glasses delivered in a prompt timescale.

Reviewed on Facebook

10 March 2019

Fantastic service at Scrivens Willenhall, really friendly and helpful, much safer on the road now.

Reviewed on Facebook

8 March 2019

Lovely optician. Does a thoroughly good test.

Reviewed on Google Maps

24 February 2019

Scrivens in Winton are amazing! The staff there are so nice and make you feel so welcome, customer care and service is fonominal!! defiantly 5 stars

Reviewed on Facebook

20 February 2019

My mum is staying with me in Chingford London and for the second time we have had to ask the assistance of the local Scrivens and each time been greeted by Melodee and her colleague. The are so kind and helpful even though my mum doesn’t use their branch as she lives in Norwich. They have sorted her hearing aid each time and when leaving always said anytime you experience problems please do not hesitate to come to call upon their services. Thanks again great service x More...

Reviewed on Facebook

8 February 2019

Place quite small and crowded. Friendly and helpful staff.

Reviewed on Google Maps

6 February 2019

I used Scrivens for my hearing aids for several years. I always found them careful and considerate, as I have mobility problems, and provided quick and effective service.

Reviewed on Yell

22 January 2019

After bad customer service to book appointment at SpecSavers, I made contact with Scrivens & spoke with Adam Wow customer service first class, very professional and caring on the phone, he couldn't do enough to make it possible for me to have an appointment at my convenience It really makes a difference to me as a potential customer that the first contact is friendly and professional, that sets me up for what to expect from the company Adam has such a great manner on the phone HE should be training all Scrivens employees on how to manage clients on the phone Thank you Scrivens you have made me happy and restored my faith in customer service Looking forward to my appointment tomorrow :) Have a Blessed Day

Reviewed on Facebook

11 January 2019

a very good experience at my local wimborne branch very friendly and glasses much more affordable than I expected thank you no pressure to pay out on certain products either

Reviewed on Facebook

5 January 2019

Excellent and friendly service, as I have moved to area recently and was looking for a new 'local' optician. Thorough eye examination, very knowledgeable and helpful optician who took time to explain my prescription - and also had my current glasses checked for lens adjustment- very impressed and will go back again!

Reviewed on Yell

20 November 2018

First visit to Scrivens Rushden today and the team were fantastic. I’ve had bad experiences with two other hearing centres recently so it was a breath of fresh air to finally get something sorted. Very professional and friendly team thank you once again More...

Reviewed on Facebook

6 November 2018

polite, friendly and clean. Staff are lovely and very helpful.

Reviewed on Google Maps

29 October 2018

Scrivens in Havant have been brilliant. Thorough examination and helpful staff working out styles to suit me and recommendations for suitable varifocals. So impressed as never got on with varifocals before but their suggestions have been perfect so I now only need one pair of glasses instead of 3!!!! Thank you More...

Reviewed on Facebook

25 September 2018

Fantastic advice on selecting a pair of glasses. Opted for varifocal home & office lenses. I was even advised on which frames suited me best, turned out to be the cheapest (included in the lenses price). Thank you so much.

Reviewed on Facebook

20 September 2018

2 pairs of glasses repaired and replaced an old case.....all for free! Donation into the Alzheimers collection tin. Thank you.

Reviewed on Facebook

10 September 2018

All the are very friendly and helpful in fact I actually prefer scrivens opticians to vision express because you feel that you are under any pressure to buy glasses that are very expensive and this suits myself and my fiance and some other people I know very good customer service would definitely say throughly recommended for anyone who needs glasses or a simple check up

Reviewed on Facebook

4 September 2018

Brilliant service as always by Deb at the Loughborough branch. Really helpful and listens to what you are looking for

Reviewed on Facebook

15 August 2018

Another great experience at Scrivens Feltham. Popped in to have my son’s glasses adjusted; he’s growing and they are pinching his nose. Both pairs adjusted. I asked to book a future appointment for his eye test and was given one just 20mins later. The optician was brilliant; very child friendly, which is extra helpful when your ASD child was not expecting to have an eye test that day. (He was brilliant too). Highly recommend. Will continue to use them even though we have more local opticians. 5star More...

Reviewed on Facebook

16 July 2018

Had a fantastic experience with Emma and my new shiny ear tech... As I call it..... Today I had a quick review and Emma was fabulous sorting out the niggles I was experiencing. Always go see these guys for your hearing needs! More...

Reviewed on Facebook

8 July 2018

Long established opticians and hearing shop. Great staff. And some good deals.

Reviewed on Google Maps

6 July 2018

Gave me my hearing back

Reviewed on Facebook

1 July 2018

A big thank you to Emma at your kings heath branch. My brother's glasses fell apart while we were out shopping, he is on crutches at the moment and can't get around too well. Emma kindly fixed them and would take no money even though we offered to pay for her time. The store wouldn't hear of it - thank you so much for the help More...

Reviewed on Facebook

22 June 2018

Brilliant customer service from your Broadstone, Dorset branch again today. Very very happy.

Reviewed on Facebook

20 June 2018

Fabulous speedy service.

Reviewed on Facebook

11 June 2018

Highly recommend. Took my children for an eye test somewhere else in st ives and had a terrible experiences. What a difference, excellent service, lovely people and very informative. So glad we went here following a recommendation from a friend. More...

Reviewed on Facebook

24 May 2018

I visited Scrivans in Bitterne today with 2 of my children for their annual eye check up. Sarah and her team are always pleasant, professional and friendly. My son has Autism and was not having a very good day yesterday. Sarah was fantastic with him, as always, but yesterday was a little more challenging than usual! I just wanted to say Thank you for your patience and understanding. Kindest regards More...

Reviewed on Facebook

26 April 2018

Thank you for sorting out my son’s broken glasses instore yesterday. As always, a 5 star friendly service! ��. We wouldn’t go anywhere else.

Reviewed on Facebook

23 April 2018

Had the pleasure of having my eye test at Scrivens Fleetwood today. Fantastic local optician, no sales pressure. Leanne, Leanne and Becky are fantastic representatives of this company. Customer service is obviously high on the priority list. All very polite and very helpful. Highly recommend anyone to go here. Thank you ladies. More...

Reviewed on Facebook

13 April 2018

I have had a great experience, my first reading glasses which are great and my friends say they look great!

Reviewed on Yell

21 March 2018

I saw Julia at Stamford branch today for a hearing test. Not only was she knowledgable she was so friendly and helpful. I would highly recommend to everybody requiring a hearing test! Unfortunately I do need hearing aids but Julia turned a not so nice appointment into a pleasurable one. Thank you so very much!! More...

Reviewed on Facebook

13 March 2018

Always 5* from ‘Martin’ and the team in Penzance store! Brilliant service, amazing staff!

Reviewed on Facebook

26 February 2018

Absolutey fantastic service. You went above and beyond with my daughter and made her feel at ease

Reviewed on Facebook

16 February 2018

Scrivens Fleetwood is brilliant!absolutely brilliant staff who was fantastic with me my partner and 2 children resulting in my 1 year old screaming all the time we was there and the staff was absolutely brilliant with her and my son. .such welcoming staff didn't feel like we was at the opticians that's for sure . definitely chose the right opticians to go to! Xxx More...

Reviewed on Facebook

21 January 2018

Great practice, fabulous staff, always get looked after when I’m there, give them a try !!!

Reviewed on Facebook

Services

Eye Tests
Glasses
Contact Lenses
Hearing Check
Hearing Aids