Roberts Roofing & Restoration

Keith Roberts and his team were a pleasure to work with. We needed a new metal roof and called several roofing companies and they gave us a many options and a reasonable quote.  They came out immediately and our roof was finished on budget and ahead of schedule. It looks fantastic. Romero and his father were very detail oriented.  Keith is very down to earth and easy to communicate with.  There aren't many business owners who make it a point to respond to their customers needs/concerns as soon as they come up. Keith does this. I highly recommend Roberts Roofing. More...

Reviewed on Yelp

Keith Roberts of Roberts Roofing has been great to work with.  He put a really nice metal roof on my house and it looks GORGEOUS! ! He gave a great and affordable price for it and I have since referred him on to my neighbors.  I will always refer him out to everyone I know! More...

Reviewed on Yelp

Showed up on time, gave a reasonable estimate, did a good job, and were courteous. I was afraid to call a roofer because I was sure they were going to say it was time to replace the roof, but they were able to fix the leak for $250. Nice folks!

Reviewed on Yelp

Keith knows our north Decatur neighborhood like the back of his hand, simply because he and his company have been doing work here for years. That made us feel really good about choosing him to repair the leak in our roof and replace some shingles that had come off. Plus, his bid was significantly lower than the other company we spoke with. The work was completed within the week and we were very pleased with the result.When a second leak appeared in another spot during a hard rain, Keith came out the next day and made the repair at no charge. Thanks again for the excellent customer service! More...

Reviewed on Yelp

Let me start with this: I would hire Roberts Roofing again. That's the best recommendation I can give anyone.I really struggled with this 4-star rating. I would have given them 4.5 stars, but Yelp doesn't let you do that. So why not 5 stars? I'll get to that in a minute.FIRST: I write long reviews because things that matter to me may not matter to you. I hope you'll read the whole thing, but if you don't, know this: Roberts Roofing is an excellent choice.THE QUOTEAfter finding Roberts Roofing here on Yelp, I asked Keith Roberts to come by and give me a quote for a new roof. We have a 3-story home with a pretty complicated roof (multiple levels and lots of different angles coming together). The builder of our home did a terrible job with our gutters and DISH Network had left some holes in our roof, so we also had some water damage in our soffets and trim. We had already called two other companies for quotes and they didn't want to come out to the house. They used an online tool to estimate the roof area and quoted off of that. They also seemed bothered by my questions and were anxious to get off of the phone. Not surprisingly, they're estimates were very different and they wouldn't even talk about repair work until I chose them. Keith came out and did some rough measurements, and then he did something very cool. This was the first roof we've ever bought, so we had LOTS of questions. Keith very patiently sat down with us and talked about all types of roofing. We also talked about growing up in Atlanta and found out we had a lot in common. It's called trust-building, and more customers and contractors should do this.Keith gave us 3 options: Shingles, Good Metal, and Great Metal ranging from $8,500 to $11,500. The gutters and repair work were extra. One quote we got was significantly higher (more than 5k) and the other was a little lower ($200). In the end, though, we chose Roberts Roofing because Keith took the time to understand what we needed and wanted.Side Note: My first impression of Keith was a smiling salesman. But after spending the last week getting my roof done, I realize I was wrong. Keith is not a salesman. He's just genuinely happy and easy-going. He's also honest and trustful and he REALLY KNOWS ROOFING. I'm guessing that sometimes people take advantage of him because he is so easy-going. Don't be that guy.THE MATERIALSWe got our quote in December, 2013. We called Keith in March of 2014 to set a time. We chose to go with a metal roof (awesome choice btw). So Keith and the crew came by to get precise measurements before placing the order. Keith offered to get the materials himself but I chose to put it on a credit card for the points. THE ROOFING CREWKeith's crew was fantastic. - They are not the fastest, because they care about quality. - They are not the best communicators, because their work speaks for them. - They sometimes make mistakes and they fix them happily.These are NOT negatives. These guys actually CARE about the quality of their work. They worked safely, took their time, and were diligent about getting things right the first time.The roofing itself took 3 days to complete. I never asked how long it would take. That's on me. But this is one reason I didn't give 5 stars. Please understand: I did not care how long they took. It's just that I think it's important to help customers understand your process. After all, I don't do roofing for a living, so I have no clue what's involved. Keith was so great during the quote process, if he had just handed me a sheet of paper that explained the whole process, that would have made for a 5-star experience. THE GUTTERS and REPAIRSAfter 3 days of roofing, it was time to install the gutters and repair the water-damaged soffets (the wooden parts behind the gutters) and trim on the chimney and corners of the house. Keith uses a separate sub-contractor for the gutters, so while those guys did their work, the roofing crew was fixing woodwork. It took 2 days to get the gutters and the repairs done. Along the way the guys found some more wood that needed repairing, PRO TIP: When you hire an expert to do a job, listen to your expert. In this case, I trusted Keith and his crew to find and repair woodwork. They found and repaired so much, it ate up a lot of their profits. Now I could have been a dick and stuck to the quote. But I did the right thing. I asked Keith for a fair increase to the quote. He gave me one and I agreed. Happily!So here's the other part of that half-star I couldn't give Keith. The whole exchange between us about the repair work was a little awkward. If I had to guess, I would say Keith's customers don't like uncertainty in their quotes so he tries to cover any extra work within the original quote. My advice to Keith would be to come up with a better way to quote that allows some room for unexpected surprises. No contractor can know everything up front, And Keith should not be embarrassed about that. More...

Reviewed on Yelp

I needed someone to address problems with attic moisture in my 90 yer old house.  Keith came highly recommended by many people in the neighborhood, so after a couple quotes from roofers and handymen, I had Keith come in and take a look at it.  He has lots of experience with old homes like mine.  The other contractors recommended partial and total roof replacement, but Keith gave me an "Attic Ventilation 101" primer and told me that a ridge vent would take care of the issue no problem.  Given that my roof was less than 10 years old, I was relieved to see that it wasn't a bigger problem.  Keith gave me a quote on the spot and said that he could probably get it taken care of the next day.  All I had to do is say "yes" and the job was done before I got home from work the next day.  Didn't even have to pay in advance.  He fronted the supplies and I cut him a check the day after the was completed.  Great personal service!!  Great work!!I would not hesitate to use him again and recommend him to others. More...

Reviewed on Yelp

Keith is great to work with. I needed a new roof and some gutters added. The quality of work exceeded my expectations. The crew definitely paid attention to detail and cleaned up nicely. The final price was just as advertised in the estimate Keith gave with no surprises. I highly recommend this company! More...

Reviewed on Yelp

Keith and Roberto have been FANTASTIC!!!  We have had our roof for about 6-7 years and have had no problem until the recent rain. One estimator told me that we needed to replace the shingles in the area (costing several hundred dollars), another told me that we needed to replace the entire roof because it was installed wrong and looked about 12 years old (costing several thousand dollars).  Roberto and Keith, on the other hand, saw several nail holes and a gap in the dormer and determined that a simple caulking job would fix the problem!  I really appreciated the honesty, and I was saved from spending thousands of dollars on a roof replacement.  It's a real shame that there are roofers who take advantage of the situation and customers --- particularly during rainy days and if the house is located in a nice neighborhood.  Thank God that we still have honest people like Keith and Roberto from Roberts Roofing! More...

Reviewed on Yelp

I got an estimate from Keith in 2010 to put 6" gutters on my house, and his estimate was the best I got out of 5 different companies.   Then I lost my job and we put the project on hold.  I called Keith back this January, and asked to get a new quote, since I didn't expect my quote from June 2010 to still be valid.  He asked what it was, I told him and he said he would still honor that quote.  AMAZING!  I scheduled the day of construction, 2 days later I have beautiful 6" gutters on my historic house!  They look great and I'm very pleased!  Keith and his crew did a great job, and I know they do more than gutters, they do full on roofing everything! More...

Reviewed on Yelp