Rimmers Music

Rimmers Music

Rimmers Music locationEuxton, Lancashire

(1 Review)
Rimmers Music Reviews

Rimmers Music Reviews


Review of Rimmers Music by Phil
1 13/07/2017

Avoid. Ordered a Fender Mustang 2 amp and took the day off work to receive delivery, I then received a notification from DPD that they had not received the package from Rimmers Music.

Contacted Rimmers and they said they had no stock, but their website clearly showed it was in stock. They then said Fender had now discontinued the amp, which cost £135 and then offered me the newer amp for £35 extra.

After failing to contact me in the 24 hours after placing the order that could have prevented me losing a day of work, and still not contacting me for a total of 38 hours, I feel the offer was simply not good enough.

Misleading website advertising stock, poor communication from customer service, leading to my loss of earnings, and an insulting discount offered given my loss of earnings, lost time, and further inconvenience of finding an alternative amp elsewhere.

The correct thing to do would have been honour the sale by providing the alternative at the same price I had already paid, and entered contract with Rimmers for.

Phil

Rimmers Music


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