POOL Spas
Seaton, Hartlepool
(30)
Seaton, Hartlepool
(30)
Pool Spas are based in Hartlepool and the number 1. supplier of the Passion range of hot tubs and spas throughout the North East, Teesside and Durham areas including Hartlepool, Darlington, Middlesbrough, Sunderland and Newcastle.
30 customer reviews
Matt
As many people found, hot tubs were in high demand during the year and although we had a few delays Naomi kept us up to date regularly with the latest estimated delivery. Naomi was great to deal with during the process and was always available for a call. She coordinated well with the Crane company to ensure a very smooth delivery and installation. Thanks to the whole team. The family is now enjoying a daily dip in the water. More...
Samantha Hanks
We decided to get a hot tub at the same time as the rest of the UK unfortunately!! This meant that every spa we tried to buy from anyone had long lead times, however, most people didn’t tell us at the beginning of the conversation and we almost paid before being told it would be 4 months. It was a very different story with Pool-Spas. Naomi was very clear immediately that there were lengthy lead times on most models and explained why including the manufacturing process. It was very obvious that this was a company that knew their products and manufacturers very well. We selected the model we wanted (Passion Spa Happy) in the finish that was available soonest and were advised it would be available for delivery in a few weeks . Naomi contacted me a couple of days later with the news that the manufacturer no longer had any of that style available in that timeframe so we changed to a different finish. The communication throughout was very professional, pleasant and I truly felt like my business mattered to both Naomi and Neil personally. Even when things went awry due to the manufacturer Naomi herself felt the disappointment as much as I did. There was a slight additional delay on delivery due to earlier explained circumstances but the hot tub arrived on the day and date arranged. 3 men manoeuvred it to our preferred position and very quickly set it up and explained the basics. They were very chatty and lovely fellas who ensured everything was perfect and they also tidied up all the packaging and removed it. The following morning they returned to double check everything and go through all the features and instructions. We could not have asked for a better service and are over the moon with our hot tub. Would highly recommend (and already have!!) well done to you all!! More...
michael clark
I paid for a hot tub via pay pal on the 17th April 2020. The payment immediately left my bank however the store had issues removing the money at there end resulting in me waiting 6 weeks for a delivery date.
While speaking to the office I was advised that my tub would be delivered too my home address and several people will be at hand to move the tub around the back of my property and put it into place. The lady I was dealing with advised me I would need approximately 1 Meter gap to get this through with no problems. She knew the tub I was ordering and she new the size of this but still advised me that this would be the process.
After waiting 6 weeks for my tub, the day before I receive an email from the lady advising me that the tub would have to be lifted in via a Crane costing an additional £350!
This was not acceptable and at such short notice I was unable to afford.
My whole family had been looking forward for this to arrive and the day before I had to tell them all we were no longer getting it.
Maybe you should do a site survey before taking payment to ensure the tub will be able to fit in the property and the correct quote is given.
Such a let down and I am very disappointed.
For this reason I would not recommend.
I requested a refund this was done immediately and the money was returned within 1 day.
More...
Steven Morrissey
Having not heard of the company before I was a little sceptical but so glad I chose them. The service was smooth and install took place within a couple of days. Quite a tight space to get through but the guys handled it without issue. Very impressed with Neil and the team. Thanks again. More...
Reviewed on Facebook
Lee Applegarth
Great service from Neil and his team, on advice, supplying & installing our Spa. After service has been 1st class too. Would definitely recommend Pool Spas.
Reviewed on Facebook
Dawn Lõuïsè
Fantastic service and great price! Would highly recommend can't wait to use it now
Reviewed on Facebook
Helen Eglinton
Thanks so much Pool Spa. Great service from day 1 meeting Naomi in the show room to today with Neil and the fitting team setting up the hot tub. Naomi organised the crane and before I knew it today the tub was off the trailer, up n over the house and in place on the deck! Smooth, professional installation by a great team and a relaxing evening in the tub for us. Love it! More...
Reviewed on Facebook
Julie Little
What can I say....a first class experience from start to finish. A professional service at the showroom, no hard sell, just a detailed overview of the products & services provided. In advance of the installation a thorough site survey was completed & the installation itself was second to none, nothing was too much trouble. The tub was sited using a crane due to access restrictions, with adjustments being made to enhance the end result. Everyone we dealt with was brilliant, Neil, Naomi, the installation team, I can't recommend this company enough.....don't look any further if you are considering the purchase of a hot tub 5* plus. More...
Reviewed on Facebook
Alan Innes
First class service over the moon with our new hot tub, was quite awkward to get hot tub on to our property but the lads did it with ease cheers guys
Reviewed on Facebook
Debbie Corr Innes
Over moon with service from start to finish. Neil and the fitting lads, as well as Naomi were professional throughout and I would highly recommend Pool Spas to anyone looking for a hottub.
Reviewed on Facebook
Carolyn French
Absolutely amazing experience with this company. Felt everything was explained no question too trivial. Installation was tricky due to position required but with so much support from the gang our dreams were realised. Can’t thank you all enough. Highly recommend this wonderful company. More...
Reviewed on Facebook
Liz Gallagher
Amazing job, looking fab. Thanks to Neil, and naomi. Highly recommended x
Reviewed on Facebook
Neil Gallagher
Quality product, great friendly service. Would definitely recommend.
Reviewed on Facebook
Stuart Bowen
Fantastic sales and service from The Pool Spas Uk Hartlepool Really enjoying our spa everyday THANKS
Reviewed on Facebook
Tim Snaith
Excellent service from Pool Spas .... Neil & Naomi could not be more helpful. Thanks
Reviewed on Facebook
Wendy Salmon
Absolutely pleased with the helpful team I deal with including Neil and Naomi. Nothing was too much to ask them. Delivery of our Dream 7 hot tub was completed today, as agreed. Everything went so smoothly, including Pool Spas organising a crane to site the pool. Could not get this service from any other company. The pool is filled and warming up. Can't wait to start using it tomorrow. Thank you all so much. More...
Reviewed on Facebook
Michelle Simpson
Absolutely loving our new hot tub from Pool Spas UK. Impeccable service from Neil & the team from purchase through to install which went without a hitch including crane hire. I would recommend without hesitation. Seriously, if you are considering buying a hot tub from Pool Spas, just go for it...you won't be disappointed. Thanks Guys! More...
Reviewed on Facebook
Kathryn Liddle
Down to earth people, great service, very efficient installation.
Reviewed on Facebook
Billy West
Absolutely delighted with my hot tub, thanks very much to the 2 Neil's for you're excellent installation & professional service over the moon. Would highly recommend. Thanks also to Naomi for you're quality sales advice & assistance. Cheers Billy West. More...
Reviewed on Facebook
Lisa Huntley
Fantastic service,really pleased with our hot tub,straight forward installation and maintenance advice,highly recommend!
Reviewed on Facebook
Michelle Byrne Cairnes
Bought our tub from this company absolutely over the moon with it service fantastic opened up for us outside office hours so we could have a look round from installing and and after sales has been amazing they go above And beyond would highly recommend thanks very much pool spars
Reviewed on Facebook
Steven Duncalfe
perfect transaction from start to finish
Reviewed on Facebook
Michael Heaton
Was great dealing with Neil, he made us so welcome in the shop and talked us through our options, arranged a crane, supervised the delivery and set it all up for us. It could have been a nightmare arranging it all to happen at the same time but Neil did a fantastic job. Thanks so much. I'm loving sitting in the hot tub in snowy Teesside :) More...
Reviewed on Facebook
Paul Nolloth
Amazing service, being helpful and having the product knowledge to back it up makes all the difference. Highly recommended
Reviewed on Facebook
John Rogers
The only place to buy your spa from. Great service.
Reviewed on Facebook
Toni Lowe
Thank you so much had my hot tub for over a week now and love it great way to relax and so easy to use. Such nice local company and people could not be more helpfull would definitely recommend to anyone that wants a tub. Thank you so much Neil Dawn and team x More...
Reviewed on Facebook
Daniel Robertson
I bought a spa coming up 2 years now we have had no problems at all would highly recommend purchasing a spa off dawn and Neil they couldn't be anymore helpful the did such a good job with everything a friend also bought the same spa as me!! Thanks for everything ��
Reviewed on Facebook
Kenny Landscapes
Had a pool delivered by Neil - great service and aftersales - I would definitely recommend them and will be using them for all my clients in the future �
Reviewed on Facebook
Paul Beddow
Just had a tub delivered today. From sale to delivery was within 10 days. Dawn and Neil top people to deal with at the showroom, so supportive. Delivery and fitting today was impressive and efficient with crane and plenty of staff to sort. I never had to do a thing. I am.over the moon with the product. Definitely a team to deal with. More...
Reviewed on Facebook
Anthony Muir
Pool spars are a local company that exceed expectations from order to delivery and great after sales commitment really friendly and helpful staff keep a great choice of chemicals and accessories. .....why go anywhere else when you have it all under one roof right on your door step......would definitely recommend them to anyone looking to buy a good quality hot tub with great after sales service 5 stars from me � More...
Reviewed on Facebook
